06/16/2026
I hope this message finds you well! I wanted to take a moment to personally share a few updates happening at West Domestic that will directly affect your experience with us.
🌿 A Greener Clean
We have transitioned our primary product line to a streamlined, eco-friendly system and I am really proud of this change. We will still keep a couple of our tried-and-true products on hand, such as diluted bleach and oven cleaner, for those tougher areas that need a little extra attention. However, you may notice that the strong scent of products like Fabuloso or bleach is no longer as present during your service. Please know that the clean is just as thorough as always the products simply carry a much lighter scent while being gentler on your home and the environment. Same results, just a little easier on the senses!
📱 We're Moving to Jobber — Starting June 22nd
As of June 22nd, we will officially be transitioning our scheduling and client management over to the Jobber platform. We are so excited about this move, and I truly believe it is going to elevate your experience with us in a big way.
A few things to look forward to with Jobber:
• "On the Way" notifications so you always know when your team is headed to your home
• Photos, checklists, and more detailed notes added to your service file
• The ability to easily review and approve service requests at your convenience
• Improved communication and account management
👉 Client Hub:
Within the Client Hub, you'll be able to view upcoming appointments, update your contact information, save your preferred payment method, review invoices, and communicate directly with our team. Access this link directly below and always via our website right next to our "Book Now" button.
With any transition like this, there are a number of behind-the-scenes tasks including manually migrating each client's schedule and recreating gift card balances for those of you who have credits on file. I want to be transparent about that and ask for your patience as we work through it. Please do not hesitate to reach out if anything looks off on your account during the transition.
💬 The Best Way to Reach Us
To keep communication as smooth as possible, we are streamlining how we stay in touch. If you reach out via Facebook or Instagram, you will receive an automated message directing you to our main line. This helps us make sure nothing slips through the cracks and allows us to respond more efficiently.
The best way to reach us is:
📞 Call or text: 919-446-3209
💬 Message us directly through Jobber: (906) 702-4011
💳 Payment Options Made Easier
As part of our transition to Jobber, you will have the option to securely save either a credit card or bank account (ACH) on file for future payments. Our preferred payment method is ACH, as it allows us to offer a seamless AutoPay experience and helps keep administrative costs low. Both payment methods are completely secure, and you can choose whichever option works best for your household.
**For all new bookings and recurring service clients, a payment method on file will now be required for AutoPay.**
We have been working hard behind the scenes to make meaningful improvements across the board, and this is truly just the beginning. I am grateful every single day for the trust you place in us by welcoming our team into your home, and I do not take that lightly. Thank you for your patience, your loyalty, and for being part of the West Domestic family.
Here's to another ten years!
Warmly,
Kendal Perez
Founder & Owner
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