10/09/2026
If AI gets it wrong, who is responsible? That was the question Yun-Han Lee, BIPO's Country GM - Malaysia, put to the room at the CHRO Nexus Forum 2026.
Across two days in Kuala Lumpur with Malaysia, this was one of the key conversations that got the audience talking and thinking.
A few takeaways from Yun-Han’s session that stayed with us:
↗️ Automate the work, not the accountability: can handle repetitive work. People still need to own the outcome.
↗️ Define a line between AI assistance and human judgement: Not every decision should be automated, especially when it affects pay, or employees.
↗️ Know who bears the cost when AI gets it wrong: A error is not just a data issue. For an employee, it can mean a missed bill or a difficult month.
↗️ Scale AI with human oversight in mind: only works if people have the time and tools to review exceptions properly.
↗️ Ownership, transparency and auditability: If no one can explain the decision or show an audit trail, the process is not ready for scale.
The focus is to use AI where it adds real value – reducing administrative tasks and errors, improving efficiency and giving teams more time to focus on the human judgement, accountability and trust that payroll demands.
Thank you, Malaysia, for the conversations and connections!
Next up: HR + L&D Innovation & Tech Fest in Sydney, Australia.
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