Abound PH, UGF MySpace Los Angeles 36 Kalayaan Avenue, Taguig (2026)

02/03/2026

We see outsourcing differently. We call it the Abound Ecosystem™.

We hire, train, and support people — intentionally and end-to-end. From foundational skills to real-world exposure, to premium Customer Care experiences, we curated our framework where talents can grow with confidence, not pressure.

Our CustomerCare™ is human by design, global by standard, and built to last. This is how Abound builds customer loyalty for global brands. 💜🌏

26/02/2026

“We do not fear pressure. What we fear is taking action. Because we are afraid to fail. We are afraid of making the wrong decision. We are afraid of what other people will say. Perfectionism makes us paralyzed”.

“The only thing that matters today is your decision to move forward. And that’s the only decision you need to make today.” 💪

26/02/2026

February 22, 2026 | San Luis, Batangas, Philippines 🇵🇭

Among the nuggets of wisdom our Founder & CEO, Justice Ocampo has shared, here are the crowd's favorites:

- "We do not fear the pressure; what we fear is taking action. Because we are afraid to fail. We are afraid of making the wrong decision. We are afraid of what other people will say. Perfectionism makes us paralyzed. I know."

- "The only thing that matters today is your decision to move forward. And that's the only decision you need to make today".

—
Special thanks to:
- Fran Academy’s Leadership Conference
- San Luis’ Batangas’ SSLG & LYDC

Always remember — ! 💜💙🥳

26/02/2026

02.22.26 San Luis, Batangas in collaboration with the SSLG & LYDC

26/02/2026

February 22, 2026 | San Luis, Batangas, Philippines 🇵🇭

Our Founder & CEO, Justice Ocampo has shared how you can set yourself to right direction and find your purpose by discovering the better questions you could yourself.

Every photo is captioned with his insights, arranged chronologically — as if you were there!

Abound is honored to partner with Fran Academy. This Leadership Conference is part of Abound Philanthropy ™️, with the goal to empower youth leaders nationwide.

Special thanks to:
- Fran Academy
- San Luis, Batangas’ SSLG & LYDC

…and remember, 💜💙🥳

11/02/2026

Hiring for a Technical Support / Customer Support
Associate (Order Support / E-commerce)

Abound PH is a recruitment partner of iOPEX Technologies, supporting one of our international partner companies in sourcing a Technical Support / Customer Support Associate.

Please note that shortlisted candidates will be hired directly by the company (iOPEX).

This role will be assigned to and work directly with our client's operations, serving their global customer base.

Channels🗣️: Voice and Chat

Working hours: Night Shift🌙

Compensation💵: PHP 25,000 Package (Basic 21,000 + Nontaxable Allowances 2,200+ Performance Bonus 2,000) + Commissions (varies month to month based on sales)

Required Qualifications & Skills:
• Experience: Proven track record in international customer support (Voice and Chat) for consumer technology products in a sales environment.

• Technical Proficiency: Basic understanding of hardware setup, software installation, and networking concepts.

• Communication: Exceptional verbal and written
English communication skills, with the ability to explain technical concepts to non-technical users.

• Soft Skills: Strong sense of accountability, multitasking abilities, and a proactive approach to problem-solving

Apply here: https://bit.ly/AboundPHxiOPEX

02/02/2026

Our Plug & Play CS Solutions

Abound’s 70-seater physical office is built for zero downtime, with a backup co-working space in Ortigas for business continuity.

We provide company-owned machines, in-house QA & Data Analytics, and a ready pool of 1,500+ screened talents for immediate deployment. Our operations are further powered by our own dialer in partnership with Call Center Studio, ensuring seamless customer support from day one.

Key Highlights:
• 70-seater physical office with zero downtime
• Backup co-working office for BCP
• Company-owned machines
• 1,500+ pre-screened talents ready for deployment
• In-house QA & Data Analytics (complimentary)
• Own dialer via Call Center Studio partnership
From claims to cash flow, Abound delivers measurable results.

From day one, our infrastructure and talent pool ensure seamless operations for your business.

For partnership inquiries:
[email protected] | [email protected]

01/02/2026

Our Previous Work Experience #6 | Healthcare (US)

We review and analyze medical claims, verify insurance details, submit claims to payers, resolve billing discrepancies, and follow up on unpaid or denied claims to secure timely reimbursement.

With a team of 150 FTEs, we maintain >70 productivity, 90% accuracy, and 48-hour SLA, ensuring healthy cash flow, minimal revenue loss, and overall integrity of the company’s revenue cycle.

Key Metrics:
• >70 Productivity
• 90% Accuracy
• 48hrs SLA
• 150 FTEs

From claims to cash flow, Abound delivers measurable results.

For partnership inquiries:
[email protected] | [email protected]

31/01/2026

Our Previous Work Experience #5 | TelCo (US)

We supported a large-scale US telecommunications account through omnichannel customer service (voice & chat), handling billing concerns, plan changes, device inquiries, and sales opportunities. Our teams balanced service excellence and revenue impact, delivering high customer satisfaction while maintaining strong operational quality.

We helped create seamless customer journeys that reduced repeat contacts and strengthened brand loyalty. At the same time, we sustained quality standards and generated sales conversion --proving that service and growth can coexist.

Key Metrics:
• 85% CSAT
• 80% NPS
• 72% FCR
• 80% Quality
• 15% Sales
• 280 FTEs

Because strong CSAT, NPS, and FCR define real customer experience leadership.

For partnership inquiries:
[email protected] | [email protected]

30/01/2026

Our Previous Work Experience #4 | Logistics (AU)

We pioneered back-office customer support through email operations for a leading freight, courier, and logistics company in Manila.

Starting with just 25 FTEs in 2025, we scaled the program to over 150 FTEs in Q1 2026 using our Recruitment Process Outsourcing (RPO) expertise—ensuring quality, efficiency, and seamless growth.

Key Metrics:
• >40 Productivity
• 90% Quality
• 24-hour SLA
• 150 FTEs

Proven expertise in growing back-office operations with precision and care.

For partnership inquiries:
[email protected] | [email protected]

29/01/2026

Our Previous Work Experience #3 | Banking (US)

We provided dispute resolution for a digital bank in the US in compliance with Regulation D standards.

Our analysts implement stringent fraud verification measures, including geographical analysis, purchase trend review, and merchant verification via email and calls.

As the operation scaled, we introduced two lines of defense—Escalations and Quality Teams—to ensure data privacy and consistent quality control.

Key Metrics:
• >35 Productivity
• 48-hour SLA
• 85% Quality
• 180 FTEs

From compliance to quality, we grow operations without compromise.

For partnership inquiries:
[email protected] | [email protected]

29/01/2026

Our Previous Work Experience #2 | eCommerce (US)

We transformed support operations into a scalable engine for customer loyalty, achieving 83.6% NPS, 85% quality, and a 72-hour SLA.

Starting with just 15 agents, we scaled to a 75-member omnichannel team for a global eCommerce brand using flexible, contract-based expansion—proving our ability to grow alongside client needs.

Key Metrics:
• 83.6% NPS
• 85% Quality
• 72-hour SLA
• 75 FTEs

Built on the know-how to scale operations while keeping customers happy.

For partnership inquiries:
[email protected] | [email protected]

Abound PH

02/03/2026

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29/01/2026

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