BPO Hiring

BPO Hiring For interested applicants, please send us a message. Let’s connect!

16/12/2021

Responsible for successfully completing the required basic training.
Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence.
Required to meet department goals.

Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

16/12/2021

Responsible for the daily management of the department.

Primary duties may include, but are not limited to:
Supervises workflow and performance of associates.
Participates in strategic planning and budget processes.
Ensures compliance with departmental policies and procedures.
Develops and implements associate training.
Performs audits to monitor efficiency and compliance with policies.
Prepares reports.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires HS diploma or equivalent;
4 years operational experience in progressively complex customer service or call center;
or any combination of education and experience, which would provide an equivalent background.

Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

02/12/2021

•Conducts floor walks and internal assessments

•Work with functional leads in tracking action plans defined for non-conformances cited.

•Ensure accuracy and timely completion of required information for regular reports. Monitoring of action plans completion and creation of audit analysis other assessments.

•Input audit reports and update the status of the action plans in audit tools/action plan tracker.

•Help out in implementing plans and strategies designed and developed for rolling out Risk and Compliance initiatives.

•Help out in ISO Certification and Surveillance Audit Preparations.

•Perform other tasks that may be assigned from time to time

02/12/2021

This is an entry level position.
Requires a minimum of K12 education or equivalent.
For interested applicants, please send us a message. Let's connect!

02/12/2021

Responsible for evaluating the quality of services and interactions provided by organizations within the enterprise.

Primary duties may include, but are not limited to:
Evaluates the quality and accuracy of transactions and/or communications with providers, groups, and/or policyholders.
Identifies, documents, and reports any transaction errors or communications issues in a timely manner to ensure prompt resolution.
Tracks and trends audit results, providing feedback to management.
Identifies and reports on systemic issues which create ongoing quality concerns.
Generates monthly reports of audit findings, supports clients with issues identified and develops reports to assist management with information requested.
Produces other ad hoc reports as requested by internal and external clients.
Associates at this level conduct routine to complex audits, generally related to one or more functions on one or more systems platform for one or more lines of business.

Requires a BA/BS degree;
3 years of experience including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience which would provide an equivalent background.

25/11/2021

Responsible for performing both real-time analysis and scheduling functions as determined by current business need.

Primary duties may include, but are not limited to:
Performs real-time analysis duties to ensure service levels are met.
Monitors call volume demand in real time and flexes workforce accordingly.
Ensures that the best possible call center service levels are achieved to maximize utilization.
Monitors call volume and average speed of answer (ASA) in real time & adjusts schedules to ensure consistent service is maintained.
Designs and manages an efficient staff scheduling system for short-term future needs which includes the development of shift requirements and paid time off (PTO) planning.
Determines how to best distribute the staff to meet projected call volumes.
Analyzes historical patterns to determine nature, variance, and seasonality of call arrival patterns.
Utilizes shift schedule templates to determine shifts.
Creates shift schedules in WFM system.
Develops a set of priority rules that will govern how shifts are assigned. Establish a set of scheduling resources and monitoring systems to manage schedule administration, communication and to track performance.

Requires a BA/BS degree in Business, Statistics or related field;
2 years call center operations experience; or any combination of education and experience, which would provide an equivalent background.
2 years of real-time management experience in a centralized call center environment preferred. Working knowledge using workforce management tools preferred.

25/11/2021

Responsible for researching and collecting data for complex and substantially varied issues and situations.

Primary duties may include, but are not limited to:
Identifies data resources.
Collects data.
Summarizes data and creates and/or updates various reports as decision support tools for management.

Requires an associate’s degree;
3 years of experience; or any combination of education and experience, which would provide an equivalent background.
Ability to develop and modify SQL queries preferred.
Strong communication and problem-solving skills required.

Embark on the most exciting phase of your career with us.If you are interested, let's connect!
04/11/2021

Embark on the most exciting phase of your career with us.

If you are interested, let's connect!

We're hiring!If you are interested, we'd like to connect with you.Send us a message today.
03/11/2021

We're hiring!
If you are interested, we'd like to connect with you.
Send us a message today.

We're looking for YOU!If you are interested, let's connect!Send us a message today.
02/11/2021

We're looking for YOU!
If you are interested, let's connect!
Send us a message today.

We need YOU!If you are interested, let's connect!Send us a message today.
01/11/2021

We need YOU!
If you are interested, let's connect!
Send us a message today.

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Sampaloc Manila

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