04/08/2025
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Email your updated resume to [email protected] with the following format:
- FileName: Lastname_FirstName
- PDF
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Qualifications:
- College level.
- With at least 6 months CSR Voice experience in the BPO industry.
- Proficient in written and verbal English.
- A critical thinker with good analytical skills and attention to detail.
- Able to work well in team-oriented environments.
- Upbeat, positive, kind, and empathetic personality.
- Willing to work on a flexible schedule at Robinsons Summit Center, Makati City.
Responsibilities:
- Respond and resolve customer concerns in a timely, accurate, and professional manner.
- Connect and build rapport with representatives and members by actively listening, asking the right questions, and offering solutions, while demonstrating a deep understanding of their concerns.
- Offer quality customer service on every call to surpass expectations.
-Efficiently escalate complex problems to appropriate internal resources.
- Document customer interactions to help maintain the clientβs internal and external knowledge bases.
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Email your updated resume to [email protected] with the following format:
- FileName: Lastname_FirstName
- PDF
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