12/10/2021
Get to know the role:
Reporting to the Assistant Manager, Campaign Operations Service Centre, you will be responsible for the successful set up of online advertising campaigns, building of audience segments, ad hoc projects, timely and accurate campaign reporting, and delivery of world class service. The successful candidate will be responsible for ensuring that business, productivity and customer service metrics and goals are achieved. An ideal candidate is someone who is resilient and has a passion for process excellence, solving problems and providing world class service.
The day-to-day activities:
Maintain the highest accuracy and standards around campaign setup, reporting and customer service.
Traffic campaigns and ads in GrabAdās proprietary systems.
Complete campaign audits using checklists to ensure accuracy and completeness of campaign.
Provide campaign screenshots.
Respond to daily tickets and tasks in an efficient, effective and timely manner.
Provide support and coverage to other team members, so that the overall teamās daily tickets and tasks are responded to in a timely manner, and quality and service standards are maintained.
Proactive in learning and developing oneself in order to be up to date with new information, constant changes and to be a well-versed specialist in all aspects of daily operations.
Not be afraid to challenge the status quo and proactively surface challenges and solutions, and drive automations, operational efficiency, effectiveness, and service excellence.
Proactively suggest and drive enhancements to ticketing workflows.
Participates in projects to improve processes and product capabilities, and that contributes to the teamās goals.
Please email your resume at [Email hidden] Thanks!