08/05/2025
😎Do you love turning “just browsing” messages into confirmed bookings? Are you the kind of person who thrives behind the scenes—keeping systems tight, guests happy, and things running smoothly even when plans change at the last minute?
We’re looking for a Remote Reservations Coordinator to be the go-to for all guest bookings at Saddle Mountain’s outdoor stays. You’ll handle everything from inquiries to confirmations, ensuring a seamless experience for guests and smooth coordination for the team.
Link to Apply: https://bit.ly/GenApplyForm
Job code: ROCSM
📝What you’ll own:
🔹Reservation Management: Respond promptly to guest inquiries via email, phone, and chat; secure bookings, manage reschedules, and handle cancellations with care.
🔹Sales Support: Confidently close inquiries, upsell when appropriate, and match guests to the best site options for their needs.
🔹Real-Time Coordination: Monitor booking platforms and calendars (WebRezPro and ResNexus) to ensure availability is accurate and nothing slips through the cracks.
🔹Daily Operations: Provide reports, flag operational gaps, and coordinate with on-site and remote team members.
🔹Guest Experience: Deliver a high-touch, white-glove communication experience across all platforms, ensuring clarity, empathy, and consistency.
❌Non-Negotiables:
🔹3+ years experience in hospitality, ideally with short-term rentals, campgrounds, or hotels
🔹Comfortable with reservation software (ResNexus, WebRezPro preferred)
🔹Stellar written and spoken English (neutral or easy-to-understand accent required)
🔹Calm and responsive under pressure; excellent prioritization skills
🔹Tech-savvy (email, Slack, spreadsheets, online phone tools)
🔹Comfortable working Pacific hours and taking on-call shifts (with defined sleep handoff hours)
💲Perks:
▪️Reliable, on-time pay with performance-based bonuses
▪️Prepaid healthcare card (up to $1,000+ value)
▪️Paid time off after 6 months, plus flexible sick leave
▪️Quarterly 13th-month bonus and peer-nominated rewards
▪️Work with a kind, hardworking US team and a talented PH-based crew
▪️Growth opportunities as the team scales and expands into new tech and systems
Job Title: Reservations Operations Coordinator (Remote)
Type: Full-Time | Remote | U.S. Timezone Shift
Compensation: $9–$11/hour (depending on experience)
Schedule: Monday to Friday | 9:00 AM – 5:00 PM PST
This role is ideal for someone who thrives in a remote-but-fast-paced environment, loves managing the details that make vacations run smoothly, and has a knack for making people feel heard, booked, and excited to arrive.
Saddle Mountain and our guests are ready for someone like you.