15/05/2026
🌟 Are You a Service Desk Expert? 🌟
Great News! Our Alabang site is now hiring for Service Desk Analysts!
âś… Qualifications:
🔹Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience
🔹Excellent communication skills and must be fluent in speaking, writing & reading English
🔹With at least 12 months IT Service Desk 🔹Experience, preferably from any BPO Orgs or Shared Services
🔹Must have international voice support exposure from any Service Desk experience
🔹Working knowledge of MS Office products and background for any ticketing tools
🔹General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
🔹With experience in Service Desk/ Tech support process providing remote support for Laptops / 🔹Desktops / LAN Issues / Application support/ Small Forms etc.
🔹Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
🔹Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
🔹Experience working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
🔹Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
🔹Intermediate knowledge of Network collaborations & VPN T/S
🔹Basic networking knowledge on PBX 🔹Administration Avaya or similar Anti-Virus & IT 🔹Security best practices implementation & administration
🔹Process compliance Knowledge of the ITIL 🔹Framework is an advantage but not required
Knowledge of McAfee products
🔹With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
🔹With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends
🔹Good attention to details and strong problem-solving skills
🔹Customer-focused, solution oriented and KPI-driven
🔹Teachable behavior and good business etiquette
Don’t miss this opportunity— SIGN in to APPLY!
🌙 Night Shift | 🎙 Voice | 🏢 Onsite
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