08/12/2021
๐๐ ๐๐ซ๐ ๐ก๐ข๐ซ๐ข๐ง๐ ๐๐๐ฆ๐จ๐ญ๐ ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐๐ฉ๐ซ๐๐ฌ๐๐ง๐ญ๐๐ญ๐ข๐ฏ๐.
๐๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ
-Fulltime
-Remote
๐๐๐ข๐ง ๐๐ฎ๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ
-Provides support to consumers and small/medium size businesses (SMB)
-Provides basic technical support to customers by phone, chat, and email
-Researches customersโ concerns to provide appropriate resolutions
-Creates and maintains case management records of daily problems and remedial actions taken, or installation activities
-Interfaces with customers regarding other vendors' equipment to find solutions to customer's concerns
-Develops training materials and procedures, or train users in the proper use of hardware or software
-Creates and maintains knowledge base articles to foster customer self-help tools available on-line
-Additional duties as assigned
๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ
-At least one year of working experience supporting networking protocol hardware and software and/or mobile networking support
-General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, UDP, and how they function in a network environment
-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
-Familiar with networking hardware and software issues
-Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X
-Excellent communication, interpersonal, organizational and presentation skills
-Experience with PPoE, VPN, IPSEC, PPTP, WDS a plus
-Must be willing to submit to a pre-employment background check and drug screen
-Must be able to provide two professional references
-At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support
๐๐ก๐ข๐ฌ ๐ข๐ฌ ๐๐ง ๐ฎ๐ซ๐ ๐๐ง๐ญ ๐ง๐๐๐. ๐๐ฎ๐ซ ๐๐๐ฅ๐๐ง๐๐๐ซ๐ฌ ๐ ๐๐ญ ๐๐ฎ๐ฅ๐ฅ๐ฒ ๐๐จ๐จ๐ค๐๐ ๐ช๐ฎ๐ข๐๐ค๐ฅ๐ฒ.
๐๐ ๐ข๐ง๐ญ๐๐ซ๐๐ฌ๐ญ๐๐, ๐ฒ๐จ๐ฎ ๐ฆ๐๐ฒ ๐๐ฉ๐ฉ๐ฅ๐ฒ ๐๐ข๐ซ๐๐๐ญ๐ฅ๐ฒ ๐๐ญ https://frontier.jobs/jobs/dXc6am5fYjE4NGYxZWQtMjk0Njky