Whether the outsourcing client is a small business; a mid-sized business; or a large enterprise, Magellan Solutions has the processes, infrastructure, and technology fit for delivering efficient and scalable operations. It provides inbound and outbound call center services as well as other business process outsourcing (BPO) services that cover finance and accounting, healthcare, sales and marketing, engineering, architecture, design, data management, human resources, legal, and IT. Combining years of experience; unrivaled expertise; and capabilities across industries and business functions, Magellan Solutions brings optimum approaches to strategies of business operations by delivering customizable BPO and customer management solutions to any type and any size of business. Inbound and Outbound Call Center Solutions
• Lead generation
• Appointment setting
• Order-taking
• Telephone answering
• Helpdesk
• Mobile app customer support
• Technical support
• Live Chat
• Inbound Sales
• Telesales
• Telemarketing
• After-hours customer support
• Reservations and bookings
• E-commerce Fulfillment
• Multilingual Call Center
BPO Solutions
• Accounting and Finance
- Accounts Payable Processing
- Internal Audit Services
- Payroll Processing
- Loan and Credit Card Debt Collection
• Industrial Design
- Computer-aided Design (CAD)
- 3D Modeling
- Product Design
• Architectural Design
- Architectural Drafting and Design
- Concept Design
- Structural Analysis
• Certificate Processing
• Data Management
- Data Cleansing
- Data Entry
- Data Processing
- Data Mining
• Electrical Design
- 2D and 3D Drafting
• Forms Processing
• Healthcare
- Medical Billing
- Medical Transcription
• Human Resources
- Background Checking
- Recruitment
• Loans Services
- Borrower Communications and
Processing
• Legal Process Outsourcing
• Mechanical Engineering
- Product Design and Drafting
- Reverse Engineering
- Rapid Prototyping
• Digital Marketing
- Web content writing, production, and editing
- Content Marketing
- Social Media Management
- Search Engine Optimization
• Virtual Assistance
- Back-office Support
• Voice Transcription
• Information Technology Solutions (IT)
Company Highlights
• Formal operations started as an inbound call center in August 2005 with 14 agents and 1 team leader from its first office.
• In 2007, the company grew steadily. Running a 24/7/365 operation, it housed more than 400 full-time employees serving different clients from different industries around the world.
• Magellan Solutions is a leader in helping businesses grow through outsourcing.
• One outbound lead generation campaign with an SME client that started in Magellan Solutions with just five (5) agents grew to 50 agents and still counting.
• A telecommunications company started outsourcing in Magellan Solutions through hiring only a team of 25 agents and then the team grew up to 400 agents.
• Magellan Solutions is certified with ISO 27001:2005 from Bureau Veritas International. Value proposition
For our clients:
• To provide SMEs, entrepreneurs, and professionals in all major and emerging markets the same complete high-quality service that is given by multinational companies.
• To provide a close partnership-like arrangement where the goal is mutual development. For our employees:
• To provide a family atmosphere where its employees strive for the good of the company while being rewarded based on performance, teamwork, and dedication.
• To provide an environment where employees want to grow because the company has a supportive culture that is beneficial for the well-being of everyone.
