15/04/2024
DAYSHIFT - Admin Assistant / Data Entry (Australian Insurance)
For fast application process
***Send your CV/Resume to this email [email protected] and the position you're applying as subject line***
Role Description
As an Administrative Assistant, you will be responsible for supporting day-to-day operations of the company. This full-time, hybrid role requires a candidate located in Makati, Philippines with the flexibility to work from home. The Administrative Assistant will handle clerical duties, phone etiquette, customer service, communication, and executive administrative assistance.
Key responsibilities
Documentation and Filing:
Maintain organized and up-to-date records of policies, claims, and other important documents.
Customer Service:
Handle phone calls and emails from clients, addressing their inquiries and concerns.
Provide basic information about insurance policies and procedures.
Data Entry:
Input and update customer information, policy details, and claims data into the company's database.
Policy Processing:
Assist in the processing of new insurance policies, including gathering required information and documentation.
Claims Support:
Aid in the processing of insurance claims by gathering necessary information and documentation from clients.
Appointment Scheduling:
Manage the schedule for insurance agents and executives, ensuring appointments are coordinated efficiently.
Billing and Payments:
Assist in processing premium payments and maintain accurate billing records.
General Office Tasks:
Handle general administrative tasks such as sorting mail, ordering office supplies, and maintaining office cleanliness.
Skills and Qualifications:
Organizational Skills:
Ability to manage and prioritize multiple tasks efficiently.
Communication Skills:
Strong written and verbal communication skills for interacting with clients and colleagues.
Attention to Detail:
Accurate data entry and careful documentation are crucial in the insurance industry.
Customer Service Orientation:
A friendly and helpful attitude when dealing with clients.
Computer Proficiency:
Familiarity with office software (Microsoft Office, Excel, etc.) and the ability to learn industry-specific software.
Confidentiality:
Ability to handle sensitive information with discretion and maintain confidentiality.
Teamwork:
Collaborate effectively with colleagues and contribute to a positive working environment.
Adaptability:
Insurance regulations and procedures may change, so the ability to adapt to new processes is essential.
Knowledge of Insurance:
Basic understanding of insurance policies, terms, and procedures is a plus.