31/08/2021
WFH | SEASONAL ACCOUNT!
Location: BGC, Taguig
Job Title: Tele Interviewer (Agent) and 1 (TL)
Pay rate: Up to 33K (Agent)
Up to 45K (TL)
Job Specifications/Candidate Qualifications:
TELE-INTERVIEW (AGENT)
Qualifications:
· Degree holder in any medical-related courses: Nursing, MedTech, OT/PT etc.
· At least 1 year solid experience with a complex and metrics-driven voice account (proven longevity in a company)
· Knowledge on Insurance and related products
· Knowledge of medical terminology (medical conditions, medicines, etc.)
· Excellent communication skills
· Excellent reading skills and comprehension
plus
TELE-INTERVIEW (TL)
At least five years contact center experience with 3 years experience in a team leader/supervisor capacity
• Previous related work experience must be in Insurance, Healthcare or Financial services in a BPO setting is required.
• Experience in outbound process and workload management, preferred
• Degree graduate of 4 year medical allied course (E.g BS Nursing or any health affiliated courses )
• Proven Customer Service Skills
• Proven leadership capability and a strong results orientation
• Ability to influence change through positive motivation
• Capable of working in a structured and tactical management operating system
• Strong coaching, leading and performance management skills
• Able to Analyze, Identify improvement opportunities and build sustainable processes
• Excellent change management skills
• Strong communication skills (verbal and written)
• Strong team player / team building skil
Qualifications:
· Must have finished any Medical Affiliated courses (Nursing, Medical Technology, PT, etc.)
· Has minimum of 12 months of call center experience (voice and metrics driven) preferably from complex accounts
· Good reading, comprehension and communication skills
· Preferably someone with knowledge in human anatomy (for them to have familiarization on some of the terminologies stated in the script)
· Must know how to pronounce medical terminologies
• Residing in Metro Manila
• Min 25 MBPS Internet Speed
• Workstation at home
• Min 1 year Experience ( Healthcare/Insurance)
Interested Applicants may click "APPLY NOW" or send us a direct message!