11/06/2026
π¨ WE'RE HIRING:Customer Support Specialist (SaaS / Software Support) | Remoteπ¨
π100% Remote
β° Full-time
π°PHP 20k - 25k/month (depending on experience)
π€ Long-term opportunity
Do you enjoy solving problems, investigating issues, and helping customers get real answersβnot just sending canned responses?
We're hiring a Customer Support Specialist to support a growing software company.
This is NOT a traditional customer service or call center position.
We're looking for someone who can think critically, troubleshoot software issues, communicate clearly, and work closely with developers until problems are fully resolved.
π» In this role, you'll:
β Respond to customer support requests via email
β Investigate and troubleshoot reported issues
β Test software across web, iOS, and Android platforms
β Determine whether issues are bugs, user errors, setup concerns, or feature requests
β Create detailed bug reports and development tickets
β Work alongside developers and product teams
β Verify fixes before closing customer cases
β Maintain support documentation and internal processes
β Keep customers informed every step of the way
π― We're looking for someone who has:
β
3+ years of experience in:
β’ SaaS Support
β’ Software Support
β’ Technical Support
β’ Customer Success
β’ Help Desk
β’ Implementation Support
β
Experience supporting software products, mobile apps, or web-based platforms
β
Excellent written English communication skills
β
Strong troubleshooting and problem-solving abilities
β
Experience documenting issues, writing support notes, or creating bug reports
β
Strong attention to detail and follow-through
β
Ability to manage multiple open cases independently
β
Experience collaborating with technical teams, developers, or product managers
β Bonus Points For:
β’ QA Testing experience
β’ iOS and Android app testing
β’ Release verification or regression testing
β’ Technical documentation experience
β’ Experience supporting U.S.-based customers
β’ Customer Success or Account Management experience
πWho thrives in this role?
Someone who is naturally curious, organized, and proactive. You don't simply escalate issuesβyou investigate them. You ask the right questions, test things yourself, document findings clearly, and stay on top of customer concerns until they are fully resolved.
β οΈ Important:
Candidates with SaaS Support, Software Support, Technical Support, QA Testing, Customer Success, or Implementation experience will be prioritized.
Traditional call center experience alone is unlikely to be a fit unless you have supported software products, mobile applications, web platforms, or technical customer issues.