TORCH Solutions

TORCH Solutions We help professionals find their perfect career match while supporting businesses build great teams.

First in Davao granted by Department of Labor and Employment to have PEA License (Private Employment Agency) with License No.: K-2016-00-001. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of qualified workforce with limited time, Talent OutsouRcing CHannel(TORCH) Solutions extends its service

by providing direct endorsements for experienced and qualified candidates to Contact Centers. Seeing the increase of professionals locally with very limited opportunities, we acknowledge the BPO industry in which these professionals can build a career with. We uphold high standards to surpass expectations in order to produce high-quality manpower. We offer our clients the people and services that raise the productivity and efficiency of their total workforce, including training, development and recruitment. We focus on our core business values with the vision to be the top sourcing center, providing opportunities and building an organization that develops and enhance Filipino talent with the right work ethics. Our success is built on our highly motivated and professionally trained personnel. We have people with a strong capacity to grow to meet our client needs, offering 24/7 quality service around the globe.

🚨 MASSIVE HIRING THIS JUNE – 📍 MCKINLEY, TAGUIG SITE! 🚨📣 CUSTOMER SERVICE REPRESENTATIVE🎧 Be the voice that makes a diff...
02/06/2026

🚨 MASSIVE HIRING THIS JUNE – 📍 MCKINLEY, TAGUIG SITE! 🚨
📣 CUSTOMER SERVICE REPRESENTATIVE
🎧 Be the voice that makes a difference! Handle customer concerns, provide solutions, and create exceptional customer experiences while building a rewarding career with us.

DIFFERENT ACCOUNTS OPEN!
✅ Voice Accounts in Healthcare / Telco / Insurance/ Finance / Trust and Safety (Content Creation /Digital Ads)
✅ Open to various experience levels depending on the account

💰 Earn from ₱21,000 up to ₱60,000!
🎁 Great Perks, Benefits, Incentives & Career Growth Opportunities!

✨ Why Join Us?
💸 Competitive Salary Packages
🎯 Performance Incentives & Bonuses
🏥 HMO and Employee Benefits
📈 Fast Career Advancement
🤝 Supportive and Dynamic Work Environment

📩 APPLY NOW!
Send your CV to: [email protected]

Your next career move starts here. Don't miss this opportunity to join one of the hottest hiring sites this June!

🚨 MASSIVE HIRING – 📍 BRIDGETOWNE, QUEZON CITY! 🚨Looking for your next big career opportunity? We've got multiple opening...
01/06/2026

🚨 MASSIVE HIRING – 📍 BRIDGETOWNE, QUEZON CITY! 🚨

Looking for your next big career opportunity? We've got multiple openings waiting for you! Whether you're a seasoned agent or just starting your BPO journey, this could be the opportunity you've been looking for. 🌟
🎧 CUSTOMER SERVICE REPRESENTATIVE

📢 DIFFERENT ACCOUNTS OPEN! With VOICE and NON-VOICE Accounts
💰 Earn from ₱23,000 to ₱37,000
🎁 Plus Great Perks & Benefits!

Qualifications:
✔ At least HS/SHS Graduate
✔ With or without BPO Experience
✔ Good communication skills
✔ Willing to work onsite

✨ Why Join Us?
💸 Competitive salary packages
🎯 Performance incentives and bonuses
🏥 Great benefits and employee perks
📈 Career growth and advancement opportunities
🤝 Fun, supportive, and dynamic work environment

📩 HIRING NOW!
📧 Send your CV to: [email protected]
Multiple accounts. Multiple opportunities. One application away from your next career move!

June is here! Life is not about being perfect—it's about making progress. Keep showing up, keep learning, and keep belie...
01/06/2026

June is here!
Life is not about being perfect—it's about making progress. Keep showing up, keep learning, and keep believing in yourself. Every small step counts.

Rest tonight. Tomorrow is another opportunity to grow, learn, and succeed. Give yourself the rest you've earned, let go ...
31/05/2026

Rest tonight. Tomorrow is another opportunity to grow, learn, and succeed.
Give yourself the rest you've earned, let go of today's worries, and welcome the new week with a refreshed mind and a hopeful heart. Your next opportunity could be just around the corner.

🚨 CYBERWEST, QUEZON CITY – NOW HIRING! 🚨Ready to grow your BPO career and earn BIG incentives? Join our team and be part...
29/05/2026

🚨 CYBERWEST, QUEZON CITY – NOW HIRING! 🚨
Ready to grow your BPO career and earn BIG incentives? Join our team and be part of an exciting Telecommunication Account today!

🎧 CUSTOMER SERVICE REPRESENTATIVE 📡 Telecommunication Account
💰 Salary Offer: UP TO ₱25,500
🎯 PLUS Up to ₱30K Program Incentives!

Qualifications:
✔ At least HS/SHS Graduate
✔ With at least 6 months Call Center Experience
✔ Good communication skills
✔ Willing to work onsite

✨ Why Join Us?
💸 Competitive salary package
🎁 Huge incentives and exciting perks
📈 Career growth opportunities
🤝 Supportive and dynamic work environment

📩 APPLY NOW!
Send your CV to: [email protected]

🔥 Be part of our growing team — Apply today and get hired fast!

It’s Friday! High, Medium, or Low — whatever your energy level is today, you made it through the week! 💪Take a deep brea...
29/05/2026

It’s Friday!
High, Medium, or Low — whatever your energy level is today, you made it through the week! 💪
Take a deep breath, finish strong, and enjoy the weekend ahead.

What’s YOUR level of excitement today? 😄

🚨 URGENTLY HIRING – ALPHALAND, MAKATI SITE! 🚨Looking for a stable career with competitive pay and exciting benefits? Joi...
28/05/2026

🚨 URGENTLY HIRING – ALPHALAND, MAKATI SITE! 🚨
Looking for a stable career with competitive pay and exciting benefits?
Join our growing team and be part of a fast-paced Telecommunication Account!

🎧 CUSTOMER SERVICE REPRESENTATIVE - Telecommunication Account
📍 Alphaland, Makati Site

💰 Salary Offer: ₱22.5K
🎁 Great Perks & Benefits Await You!

Qualifications:
✔ At least HS/SHS Graduate
✔ With at least 6 months Call Center Experience
✔ Good communication skills
✔ Willing to work onsite

✨ Why Join Us?
💸 Competitive salary package
🎯 Performance incentives
🏥 Great perks and benefits
📈 Career growth opportunities
🤝 Fun and supportive team environment

APPLY NOW!
Send your CV to: [email protected]
Don’t miss this opportunity — Apply today and get hired fast!

AI isn't killing the BPO industry. It’s actually making human talent more expensive—and more necessary—than ever before....
28/05/2026

AI isn't killing the BPO industry. It’s actually making human talent more expensive—and more necessary—than ever before.

Here is the "Human-in-the-Loop" paradox that traditional businesses are missing:
As Generative AI matures, it is incredibly efficient at handling Tier-1 tasks. It resets passwords, tracks shipping numbers, and answers FAQs in milliseconds.
But what happens next?
By filtering out the easy, repetitive tickets, AI leaves human agents with an unprecedented challenge: Every single call or chat that reaches a human is now highly complex, emotionally charged, or high-stakes.
We are transitioning from the "Call Center" era to the "Complex Problem-Solving" era:
From Script-Readers to AI Pilots: Agents aren't just typing answers anymore; they are reviewing AI-generated solutions, correcting nuances, and handling edge cases the machine can't comprehend.
The Empathy Premium: When a customer is frustrated, grieving, or dealing with a security breach, they don't want a perfectly optimized LLM response. They want a human who can read between the lines.
High-Value Up-skilling: The modern BPO professional needs technical literacy, deep psychological empathy, and rapid decision-making skills.

If your outsourcing strategy is built around replacing humans entirely with chatbots, you aren't automating—you're isolating your most frustrated customers.
The future belongs to the hybrid model: AI for speed, humans for the save.

To my fellow CX and BPO leaders: How are your training modules shifting as Tier-1 tickets disappear? Are you hiring for technical skill, or emotional intelligence? Let’s discuss in the comments. 👇

🚨📍 CEBU SITE – URGENTLY HIRING! 🚨Ready to take your BPO career to the next level? We’re looking for passionate leaders ...
27/05/2026

🚨📍 CEBU SITE – URGENTLY HIRING! 🚨
Ready to take your BPO career to the next level? We’re looking for passionate leaders and experts who can train, guide, and inspire teams to succeed! 💼✨

📣 NOW HIRING:
🎯 Product Specific Trainers (PST)
🎧 Subject Matter Experts (SME)

💰 Salary Offered:
✔ ₱22K – ₱28K (SME)
✔ ₱29K – ₱35K (PST)
Requirements:
✔ 2-year undergraduate degree (Communications Arts & Education preferred)
✔ At least 1–2 years experience as SME or Product Specific Trainer in a BPO setup
✔ Excellent communication and interpersonal skills
✔ Strong coaching and performance improvement skills
✔ Proficient in MS Office and report creation
✔ Willing to work flexible schedules, weekends, and holidays

✨ Why Join Us?
📈 Career growth and leadership opportunities
💸 Competitive salary and benefits
🤝 Supportive and dynamic work environment
🎯 Opportunity to train and develop high-performing teams

📩 APPLY NOW!
Send your CV to: [email protected]

Lead, train, and grow your career with us today!

🚨 URGENTLY HIRING – QUALITY ANALYST | CEBU SITE 🚨Do you have a sharp eye for detail and a passion for improving performa...
23/05/2026

🚨 URGENTLY HIRING – QUALITY ANALYST | CEBU SITE 🚨
Do you have a sharp eye for detail and a passion for improving performance? Join our team as a Quality Analyst and help drive excellence by ensuring top-tier customer service and operational quality!
📣 NOW HIRING: QUALITY ANALYST
💰 Earn up to ₱18K – ₱25K Salary Package!

Requirements:
✔ 2-year undergraduate degree (Communications Arts & Education preferred)
✔ At least 1–2 years experience as a QA in a BPO setup
✔ Excellent communication and interpersonal skills
✔ Strong coaching and performance improvement skills
✔ Proficient in MS Office and report creation
✔ Willing to work flexible schedules, weekends, and holidays

✨ Why Join Us?
📈 Career growth opportunities
💸 Competitive salary and benefits
🤝 Collaborative and supportive work environment
🎯 Be part of a team that values quality and excellence

📩 APPLY NOW!
Send your CV to: [email protected]

Take your QA career to the next level — Apply today!

Address

2nd Floor, Door #1, Uncle Mark Bldg. , Quimpo Boulevard , Ecoland
Davao City
8000

Opening Hours

Monday 9am - 6pm
Tuesday 9am - 5pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 8am - 3pm

Telephone

+63823212933

Website

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