18/08/2020
đź“Łđź“ŁHIRING CALL CENTER AGENTS!!!
A Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
Job Responsibilities:
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
Qualifications / Skills:
âś… Verbal communication
âś… Phone skills
âś… Listening
âś… Data entry skills
âś… People skills
âś… Informing
âś… Customer focus
âś… Customer service
âś… Attention to detail
âś… Professionalism
âś… Multi-tasking
Education, Experience, and Licensing Requirements:
🔸University/college degree is an asset.
🔸Previous customer service experience, especially in a particular industry, preferred.
Click/Tap the “Apply Now” button and send us a message on Facebook to process your application.
