Aldesa BPO Careers, 10F IT Tower 2 Loreta Bldg. Archbishop Reyes Avenue, Cebu Business Park, Cebu City (2026)

06/10/2026

Ready to take the next step in your career?
Aldesa BPO is expanding, and we are looking for passionate people to join our growing team!

Customer Service Representatives (CSR)
Salary Package: P17,000 - P23,000 package + incentives up to P35,000
- Be the voice of one of the fastest-growing US home automation & security brands!
- Comprehensive training provided

WHY JOIN US?
Competitive Salary + Shift Premiums (Night Differential)
HMO Coverage
Paid Training & Clear Career Advancement
Healthy, supportive, and vibrant work environment

WALK-INS WELCOME!
Visit us between 7:00 AM – 2:00 PM.

Send your updated resume to: [email protected]
Drop by our office or send us a message to learn more about our location and application process!

15/09/2026

Career Opportunity: Accounting Support Specialist at Aldesa BPO

Job Title: Accounting Support Specialist
Salary: ₱30,000 per month
Employment Type: Full-time

Company Overview:
Kamaka Air is a premier provider of tailored passenger and special cargo air charter services. Committed to safety and efficiency, we deliver flexible, reliable aviation solutions for businesses and private individuals.

Job Description:
The Accounting Support Specialist handles daily accounting transactions and operational finance functions for Kamaka Air. Acting as the on-site liaison between Finance and Operations, this role collaborates closely with a remote Controller to ensure financial accuracy, process integrity, and timely ex*****on across all transactional workflows.

Qualifications:
Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.
Experience: 3+ years of hands-on accounting experience with ownership of full-cycle AR/AP and ledger management.
Reconciliation & Accuracy: Strong analytical skills in cash control, bank and transaction reconciliations, and discrepancy investigation with a high commitment to data precision.
Software: Advanced proficiency in QuickBooks Online and MS Excel (automation experience preferred).

How to Apply
Are you ready to take the next big step in your career journey?
Submit your updated internal application form and CV directly to the [email protected].
Subject Line: Please use "Accounting Support Specialist Application - [Your Full Name]" as the subject line of your email.

03/09/2026

ALDESA is the strategic partner and sole source provider for one of the fastest-growing home automation and security companies in the United States.

We are currently hiring Customer Service Representatives to support our prestigious client’s expansion!

Walk-ins Welcome: Visit us between 7:00 AM – 11:00 AM
Experience: Fresh graduates are encouraged to apply! Previous experience is a plus.

💰 Why Join Us?
We believe in taking care of our team. When you join ALDESA, you’ll enjoy:
Competitive Salary
Shift Premiums: Night Differential Pay
Health First: Comprehensive HMO Coverage
Growth: Paid Training & clear Career Advancement paths
Culture: A healthy, supportive, and vibrant work environment

🛠️ Your Role at a Glance
As a CSR, you will be the voice of our client, ensuring their customers receive world-class support by:
- Resolving inquiries via phone, email, or chat with empathy.
- Troubleshooting home automation products and providing basic tech support.
- Collaborating with global teams to solve complex customer needs.
- Documenting interactions to help us constantly improve our service.

📍 Apply Today! [email protected]
Ready to dive in? Drop by our office for a walk-in interview or send us a message to learn more about our location and application process!

28/08/2026

🚀 WE ARE HIRING: Sales Representative 🚀

Are you a driven, high-energy professional who thrives on hitting targets and closing deals? Join our team at Aldesa in Cebu City!
We are looking for a Sales Representative to engage with clients, deliver exceptional customer experiences, and drive revenue growth.

What You'll Do:
- Handle inbound & outbound calls for a Technical Account.
- Engage customer leads via chat, text, email, and website channels. - Actively engage with potential customers and present solution-focused sales pitches.
- Meet and exceed individual monthly targets to earn uncapped rewards.

What We're Looking For:
- Excellent written & verbal communication and negotiation skills.
- Previous experience in sales or customer service is a big plus!
- A self-starter mindset with strong adaptability in a fast-paced environment.

What's in It for You?
💵 Competitive base salary package.
📈 Uncapped performance-based incentives—the more you sell, the more you earn!
🌱 Clear opportunities for career growth in a supportive team environment.

📍 Location: 10F IT Tower 2, Loreta Bldg., Archbishop Reyes Avenue, Cebu Business Park, Cebu City

📩 Ready to step up your sales career?
Send your updated resume to [email protected] and put the subject "Sales Representative"

10/08/2026

Career Opportunity: Reputation Specialist at Aldesa BPO Inc.

Job Title: Reputation Specialist
Salary: ₱25,000 per month
Employment Type: Full-time

We are seeking a customer-focused, empathetic, and highly organized Reputation Specialist to join our team in Cebu. In this role, you will act as a customer advocate—protecting and enhancing our online reputation by resolving customer concerns, managing online reviews, and delivering exceptional service.

What You’ll Do
Reporting & Collaboration: Maintain accurate case records, track sentiment and response times, and identify recurring trends. Work closely with Operations, QA, Product, and Marketing to drive continuous process improvements.
Reputation Management: Monitor online brand mentions, maintain a consistent brand voice, and flag reviews that violate platform policies for removal. Encourage satisfied customers to update their feedback following resolution.
Customer Case Management: Monitor, respond to, and manage customer reviews across platforms like Google, Facebook, Yelp, and Trustpilot. Reach out to customers to de-escalate concerns, coordinate with internal teams to resolve issues, and track cases through to resolution.

What We’re Looking For
Attributes: Empathetic, professional, detail-oriented, collaborative, and solution-driven.
Key Skills: Excellent written and verbal English communication, strong conflict resolution/de-escalation abilities, critical thinking, and proficiency with Google Workspace/Microsoft Office and CRM tools.
Education: High school diploma or equivalent required; college education or equivalent experience preferred.
Experience: At least 2 years in customer service, customer success, retention, account management, or online reputation management. Experience handling escalated issues or using CRM systems and review platforms is a strong plus.

Performance Goals
Maintain an average case resolution time of 2 weeks or less while meeting high quality standards.
Respond to 90% of negative reviews within 1 business day and 70% of positive reviews within 2 business days.

Work Setup
Onsite Position: Based in our Cebu office to enable close collaboration with cross-functional teams.

How to Apply
Are you ready to take the next big step in your career journey?
Submit your updated internal application form and CV directly to the [email protected].

Subject Line: Please use "Reputation Specialist Application - [Your Full Name]" as the subject line of your email.

10/06/2026

ALDESA is the strategic partner and sole source provider for one of the fastest-growing home automation and security companies in the United States.

We are currently hiring Customer Service Representatives to support our prestigious client’s expansion!

Walk-ins Welcome: Visit us between 7:00 AM – 11:00 AM
Experience: Fresh graduates are encouraged to apply! Previous experience is a plus.

💰 Why Join Us?
We believe in taking care of our team. When you join ALDESA, you’ll enjoy:

Competitive Salary
Shift Premiums: Night Differential Pay
Health First: Comprehensive HMO Coverage
Growth: Paid Training & clear Career Advancement paths
Culture: A healthy, supportive, and vibrant work environment

🛠️ Your Role at a Glance
As a CSR, you will be the voice of our client, ensuring their customers receive world-class support by:
Resolving inquiries via phone, email, or chat with empathy.
Troubleshooting home automation products and providing basic tech support.
Collaborating with global teams to solve complex customer needs.
Documenting interactions to help us constantly improve our service.

📍 Apply Today! [email protected]
Ready to dive in? Drop by our office for a walk-in interview or send us a message to learn more about our location and application process!

06/03/2026

ALDESA is the strategic partner and sole source provider for one of the fastest-growing home automation and security companies in the United States.

We are currently hiring Customer Service Representatives to support our prestigious client’s expansion!

Walk-ins Welcome: Visit us between 7:00 AM – 11:00 AM
Experience: Fresh graduates are encouraged to apply! Previous experience is a plus.

💰 Why Join Us?
We believe in taking care of our team. When you join ALDESA, you’ll enjoy:
Competitive Salary
Shift Premiums: Night Differential Pay
Health First: Comprehensive HMO Coverage
Growth: Paid Training & clear Career Advancement paths
Culture: A healthy, supportive, and vibrant work environment

🛠️ Your Role at a Glance
As a CSR, you will be the voice of our client, ensuring their customers receive world-class support by:

Resolving inquiries via phone, email, or chat with empathy.
Troubleshooting home automation products and providing basic tech support.
Collaborating with global teams to solve complex customer needs.
Documenting interactions to help us constantly improve our service.

📍 Apply Today! [email protected]
Ready to dive in? Drop by our office for a walk-in interview or send us a message to learn more about our location and application process!

04/02/2026

WE ARE HIRING!

If you’re a numbers person who thrives on precision and loves the balance of payroll and accounts payable, this is the spot for you.

💼 The Role: Accounting Staff
You’ll be at the heart of our financial flow, managing end-to-end payroll and supporting our AP functions. From ensuring everyone gets paid on time to meeting statutory regulations, your work will be the backbone of our local operations.

✅ What We’re Looking For:
Education: Bachelor’s degree in Accounting, Finance, or a related field.

Experience: Proven track record in payroll and accounts payable.

Skills: Exceptional attention to detail and organizational mastery.

Availability: Ready to work on-site, dayshift in Cebu City.

📩 How to Apply:
Don't let this opportunity slide! Send your resume today:
📧 [email protected] 📞 0917-624-4292

Join a team that values precision, punctuality, and professional growth. We can’t wait to meet you!

02/02/2026

- Come work at ALDESA, the strategic partner and sole source provider to one of the fastest-growing commercial, residential security, and home automation companies in the United States.

We are looking for a high-energy Sales Representative to become the face of our products and services. If you thrive on meeting targets and providing exceptional customer experiences, we want you on our team!

What We’re Looking For:

1. Excellent verbal and written skills with the ability to negotiate and influence.
2. Previous experience in sales or customer service is a big plus!
3. Ability to adjust strategies based on customer interactions.
4. A strong desire to achieve goals and earn performance-based incentives.

Why Join Us?
💰 Competitive Base Salary: A stable monthly salary package.

📈 Uncapped Incentives: The more you sell, the more you earn!

🌱 Career Growth: Professional development opportunities within a supportive team.

Ready to take the next step in your sales career? Apply now!

Email: [email protected]

28/01/2026

We are excited to announce that Aldesa BPO is looking for a visionary and seasoned leader to join our executive team as the Site Director for our Cebu City operations.

This is a pivotal role designed for a high-level professional who can provide full operational, financial, and cultural leadership. The successful candidate will act as a strategic, neutral bridge between our US executive team and our Philippine stakeholders.

The Mission:
The core purpose of this role is to own the Cebu operation so completely that US-based management becomes operationally unnecessary for daily site leadership. You will report directly to the VP/Director of Operations – US.

What You’ll Do:
1. Drive Excellence: Set and manage site-level KPIs (SLAs, CSAT, productivity) while maintaining an "in-the-trenches" presence with your teams.

2. Champion Compliance: Ensure full adherence to DOLE regulations, statutory benefits (SSS, PhilHealth, Pag-IBIG), and BIR obligations.

3. Financial Stewardship: Manage the site P&L, handle budget planning, and demonstrate unimpeachable fiduciary responsibility.
Cultivate Culture: Maintain a healthy, non-toxic environment built on high accountability, respect, and zero tolerance for favoritism.

4. Strategic Bridge: Translate US business expectations into culturally appropriate, executable actions in Cebu.

What We’re Looking For:
- Experience: 8+ years of progressive BPO leadership, with at least 3–5 years at a Site Director or Country Manager level.

- Education: Bachelor’s degree in Business, Finance, or Operations (MBA preferred).

- Expertise: Deep knowledge of Philippine labor laws, banking practices, and contact center mechanics (WFM, QA, IT).

- Mindset: A calm, emotionally stable leader who leads with integrity and avoids "overpromising and under-delivering".

- Global Savvy: Proven track record of working closely with US or Western executives.

Compensation:
Salary Range: Specific compensation details and salary range will be discussed during the interview process to ensure alignment with candidate experience and qualifications.

How to Apply:
If you are a grounded leader who thrives on autonomy and operational ownership, we want to hear from you.

To Apply: Send your updated resume to [email protected]

Aldesa BPO Careers

06/10/2026

15/09/2026

03/09/2026

28/08/2026

10/08/2026

10/06/2026

06/03/2026

04/02/2026

02/02/2026

28/01/2026

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