03/11/2025
📣 We´re supporting one of our clients in expanding their Customer Service Team!
Puente Talent Partners is looking for a 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 (𝐎𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐜𝐚𝐥𝐥-𝐟𝐨𝐜𝐮𝐬𝐞𝐝) to join their remote team.
This is a great opportunity to work with a well-established home services company that has been serving customers for over 90 years across multiple US states.
𝐓𝐡𝐢𝐬 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐢𝐬 𝟏𝟎𝟎% 𝐫𝐞𝐦𝐨𝐭𝐞 and ideal for someone who enjoys helping customers, managing calls and emails, and staying organized in a fast-paced environment.
💼 𝐑𝐨𝐥𝐞 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰
📍 Location: 𝐑𝐞𝐦𝐨𝐭𝐞 - 𝐋𝐀𝐓𝐀𝐌 (EST timezone)
🕘 Schedule: Monday–Friday, 8:30 AM – 5:00 PM (EST)
💰 Compensation: USD $900 – $1,350/month
📅 Type: Independent Contractor (Full-time, 40 hrs/week)
🚀 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨
* Make 100+ outbound calls daily to existing customers (no cold calling)
* Manage a high volume of email communications, especially for commercial accounts
* Follow up to fill the company’s three-day scheduling board
* De-escalate customer concerns and provide positive resolutions
* Coordinate with internal teams and the scheduling department
* Keep accurate CRM records of all customer interactions
* Support membership program growth through proactive engagement
🎯 𝐖𝐡𝐚𝐭 𝐖𝐞’𝐫𝐞 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐅𝐨𝐫
* C2-level English (written and spoken)
* 2+ years of customer service experience
* Strong phone and email communication skills
* Excellent organizational and multitasking abilities
* Experience with CRM systems and email management tools
* Reliable internet (25 MB+) and a quiet home office setup
* Confident in making outbound calls to existing customers
𝐍𝐢𝐜𝐞 𝐭𝐨 𝐇𝐚𝐯𝐞:
* Experience in HVAC, plumbing, or home services industries
* Background in appointment scheduling or outbound sales
* Prior call center experience handling phone + email workflows
🌟 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 & 𝐏𝐞𝐫𝐤𝐬
* Competitive base + performance bonuses
* Bonus pool program starting November 1
* Extra incentives for membership sales and booked appointments
* 2 weeks PTO after 90 days of service
* Paid company holidays
🎥 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝? 𝐖𝐞’𝐝 𝐥𝐨𝐯𝐞 𝐭𝐨 𝐡𝐞𝐚𝐫 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮!
Record a short Loom video (1–2 minutes max) and tell us:
1️⃣ Who you are
2️⃣ Your customer service experience
3️⃣ Why you’d be a great fit for this opportunity
📩 𝐒𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐋𝐨𝐨𝐦 𝐯𝐢𝐝𝐞𝐨 𝐥𝐢𝐧𝐤 + 𝐫𝐞𝐬𝐮𝐦𝐞 to: [email protected]
𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐠𝐫𝐞𝐚𝐭 𝐭𝐚𝐥𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐠𝐫𝐞𝐚𝐭 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬!
