11/04/2026
Hello CX Professionals!
We are delighted to announce the only mid-senior level business/management program for 2026.
*The Data Analytics in Customer Experience (DACX) program.*
A Weekends - (3 stages & project) hands on full practical program fusing Data Analytics & customer experience management.
Outcome:
The DACX program will expose participants to the use of data and data science in CS/CX processes to show customer behaviour and patterns, trends, market performance & share, projections, predictive business direction + more.
Applications & metrics of the program:
PowerBI and Tableau are the major Data analytics tools for the program while all key CX metrics: Csat, NPS, CES, CCR, CLV will be practically taught.
Outlay:
The program is divided into 3 stages and a project.
The project phase:
Participants will
-Select a sector/sub sector.
-Select an organization
-Access data, interrogate and
work with the data made available from the Nigeria Customer Service Index (NCSI)
And
-upon completion, present your project research work to the faculty and the researched organization with findings and recommendations.
Program duration:
July - September 2026.
The program fee starts from $80.
-structured payment plan, exchange of service points for program fee AVAILABLE!
Faculty:
Will be led by the renowned Mrs Kate Ita Udok - Lead
Business Instructor at
Alight Randstad USA and Online Data
Analyst for Telus
Digital AI, Canada + 5 other top CX and Data experts with WAACSP.
Registration opened
April 5 and closes June 5.
This program, seeing it is virtual and largely practical allows for a specific number of participants for full assimilation.
Who should attend?:
All cadres of CX Professionals from Team Leads, supervisors, quality assurance/analyst specialists,
heads of CS/CX units, department,
Data analysts, business owners, CFOs, CEOs, business Inteligence and market specialists.
Read full program details via the program announcement blog post link in the bio.
Interested?
*Click the link in the bio.
Pss…
Team/group registration is encouraged.
