04/12/2012
UK ACCREDITED CERTIFICATES AND SHORT COURSES
Ravello Consult recruitment and training organization in partnership with The London Academy Business School a reputable business training school in UK presents UK certified short courses in
• CLIENT RELATIONSHIP MANAGEMENT
• BUSINESS DEVELOPMENT MANAGEMENT SKILLS
• PEOPLE RESOURCES MANAGEMENT
• BASIC OFFICE SKILLS
Who is this training for?
• People that wants to develop their skills in the above mentioned areas
• People that wants to add real quality to their CV
• People that likes to be ahead of their contemporaries
• People that are not able to go to the UK but wants UK certification
• People with busy schedules
Ideal Attendees
• Corp members (NYSC)
• New Graduates
• Managers
• Sales and Marketing Representatives
• Customer Service Representatives
• Professionals who work as Technical Support, Hot Line(call centre staffs), or Help Desk
• Professionals who work on a Team
• Operators, Receptionists, Administrative
• HR support staffs
• Everyone in a Customer Focused Organization
Course Objectives
• Appreciate how customer service efforts impact company profits;
• Understand that internal customer service is just as critical as external customer service;
• Prioritize and focus on the top expectations of customers;
• Identify one’s own personality style and the personality styles of customers;
• Apply personality knowledge to communicate more effectively with customers;
• Have influence in the organization by documenting customer concerns;
• Make better choices to improve attitude;
• Develop a personalized strategy for improving listening skills;
• Choose vocabulary that is calming and persuasive;
• Refer to a recovery system for turning angry customers into happy repeat customers;
• Practice a three step system for maintaining professionalism and composure when dealing with irate customers.
Course Length
6 WEEKS IN ALL
4 weeks of self study with an interactive training application
2 Saturdays for in class lectures
Week 1 for revision, role play, workshop and practical
Week 2 for assessment
Certification
Certificates are issued two weeks after assessment by The London Academy Training School
Training fee
48,000 Naira for all materials, certification and career services after the training
Discounts available for registration completed before 21st December 2012
20% discount for students, NYSC members, people that have completed NYSC within two years, Junior office staffs.
For accreditation for February training session kindly forward your CV to [email protected] or [email protected] using LABS as your subject before 21st December 2012.
For more information visit our Office Address @ Ravello Consult 14 Hakeem Balogun Street, Agidingbi, Ikeja. Opposite Government Technical College by Cadbury Bus stop.
Telephone 08191949931, 08057047276
Email [email protected], [email protected]
Twitter
Facebook www.facebook.com/RAVELLOCONSULT
Website www.ravelloconsult.com
Ravello Consult is a career resource organization that helps career driven individuals follow through their anticipated career path
