18/09/2026
VACANCY!!!
Position: Client Experience Manager
Location: Ikoyi, Lagos, Nigeria
Employment Type: Full-Time
Salary: ₦250,000 – ₦350,000 monthly
Key Responsibilities
* Oversee the end-to-end guest journey, from booking enquiries and pre-arrival communication to check-in, in-stay support and check-out.
* Serve as the primary liaison between guests and internal teams, ensuring smooth and seamless service delivery at all times.
* Respond promptly and professionally to all guest enquiries, requests and complaints across all communication channels (phone, email, WhatsApp and booking platforms).
* Coordinate housekeeping, maintenance and logistics teams to ensure properties are guest-ready at all times.
* Conduct property inspections before and after each guest stay to confirm cleanliness, functionality and presentation standards are met.
* Manage and update listings on short-let platforms (Airbnb, Booking.com, etc.) including availability, pricing inputs and guest reviews.
Requirements:
* Minimum of 3 years' experience in hospitality, short-let management, hotel operations, customer service or a related client-facing role.
* Previous experience in a supervisory or guest-relations role is required.
* Excellent written and verbal communication skills with a warm, confident and professional demeanour.
* Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously.
* Experience working with short-let platforms (Airbnb, Booking.com or similar) is a strong advantage.
* Proficiency with basic computer applications, messaging tools and booking management systems.
How to Apply;
Interested candidates should send their CV and a brief cover letter to [email protected] with the subject line "Client Experience Manager Application".
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