16/03/2020
Job Purpose
IT support executive monitors and maintains the entire computer system and network infrastructure.
Also responsible for configuration, diagnoses and repairs on all computer systems.
Key Accountabilities
Offer daily operations and systems support to internal and external customers
Setting up of computer LAN for new outlet while providing solution to IT matters concurrently.
Verify functionality of hardware and software components
Conduct consistent network backup operations
Installing and configuring computer hardware, software, systems, networks, printers, scanners, Lotto POS and other virtual products
Planning and undertaking scheduled maintenance upgrades
Restricting access to unauthorized site, downloads and users.
Setting up accounts for staff, educate them on log in and resolve issues arising
Install and train end users of club lightings and controllers
Troubleshoot hardware and software issues in person, remotely and via phone
Investigating, diagnosing and solving computer software and hardware faults
Repairing equipment and replacing parts, checking computer equipment for electrical safety
Maintaining records of software licenses
Ensuring compliance to internal / IT usage policy
Attending agents outlets to resolve critical IT issues
Other duties as assigned by line Manager
Main Contacts
Internal:
Line manager
Maintenance
Finance, customer care
Agents
External:
ISP
Network contractors
Radio installation vendors
Hardware suppliers
DSTV installers
Limits of Financial Authority ( If Applicable):
No discretionary expenditure.
All outlay must be authorized and approved by line manager and the board.
Required Qualifications / Experience
HND / B.Sc in Computer Science / Engineering, Electrical / Electronic Engineering or related field
Minimum of 2 years’ cognate experience
Knowledge of systems engineering, computer maintenance, server administration, mobile phone repair, installation, repair and troubleshooting.
Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
Good interpersonal skills, should be able to interact with all staff across all level and cadre
Creative, open to new ideas and ability to multi-task effectively.
Willingness to work extended shifts.