Brandt Business Services

06/10/2026

Your contact center is only as good as the people in it.

Episode 1 of The Experience Formula is live — and we're starting where it all begins. People Experience. Why your agents stay, grow, and deliver — or don't.

Watch now:

The Experience Formula - Part 1 of the 4 part series.In this episo...

02/10/2026

First episode this weekend. A four-part series on how Brandt delivers the customer experience that has our clients staying over 10 years, hitting all SLAs and KPIs.

30/09/2026

Our AI-powered outbound system is now running on our insurance telemarketing program.

Customers who are due for renewal get contacted at the right time, with the right message, through a smarter and faster process than traditional outbound calling allows. No one-size-fits-all scripts that don’t reflect where the customer is in their renewal journey.

Our team spent months in testing and refining the process, validating the outputs, making sure it felt right before it went live. Because AI in a customer conversation only works if the conversation still feels human. That was the line we refused to cross.

If you are managing a marketing campaign program and wondering what AI-assisted outbound could look like for your business — we would love to show you what we have built.

30/09/2026

Our AI-powered outbound system is now running on our insurance telemarketing program.

What does that mean in practice? Customers who are due for renewal get contacted at the right time, with the right message, through a smarter and faster process than traditional outbound calling allows. No one-size-fits-all scripts that don't reflect where the customer is in their renewal journey.

Our team spent months in testing and refining the process, validating the outputs, making sure it felt right before it went live. Because AI in a customer conversation only works if the conversation still feels human. That was the line we refused to cross.

As we expand this deployment of AI-powered outbound in services, if you are managing a marketing campaign program and wondering what AI-assisted outbound could look like for your business — we would love to show you what we have built.

Visit brandtbiz.com or link is in the bio.

24/04/2026

Malaysia’s EV infrastructure is growing fast. The customer experience behind it needs to keep up.
In this video, Brandt Business Services shares how we support one of Southeast Asia’s leading Charge Point Operators — delivering seamless, responsive customer service as EV adoption accelerates across the region.

17/04/2026

Powering Malaysia's EV Revolution — One Customer Interaction at a Time.

Behind every seamless charging experience is a team ready to help.
Brandt is proud to support one of Southeast Asia's leading Charge Point Operators — handling 23,000+ customer interactions in our first year, with a First Contact Resolution rate consistently above 90%. Multi-lingual. Multi-channel. Zero overtime.
As Malaysia's EV infrastructure scales, so do we.
This is CPO customer support — Brandt style.

As charge points multiply across the region, the real test of a CPO isn't just the infrastructure. It's what happens when a driver needs help.Malaysia's electric vehicle landscape has transformed rapidly. From highways to urban centres, charging points are multiplying — and with them, a growing ba...

17/04/2026

What does a 17-year client relationship look like?
Consistency. Trust. Transformation.
At Brandt, long-term partnerships are built by design-where People Experience (PX),
Operations Excellence (OX), and Customer Experience (CX) come together, powered by Digital Transformation (DX).
It’s about evolving with your client, scaling with purpose, and continuously improving how work gets done.
Because real partnerships aren’t transactional.
We build connections that last. Read about this client in our Bio Link.
excellence

09/04/2026

What does a 17-year client relationship look like?

Consistency. Trust. Transformation.

At Brandt, long-term partnerships are built by design—where People Experience (PX), Operations Excellence (OX), and Customer Experience (CX) come together, powered by Digital Transformation (DX).

It’s about evolving with your client, scaling with purpose, and continuously improving how work gets done.

Because real partnerships aren’t transactional.
We build connections that last. Read about this client here: https://brandtbiz.com/what-does-a-17-year-client-relationship-look-like/

In the world of outsourcing, long relationships are earned, not given. At Brandt, our partnership with a leading Malaysian telco is perhaps the clearest example of what it means to truly deliver, year after year.The engagement began in 2009, initially supporting contact center operations. Over time,...

03/04/2026

Brandt Academy builds the skills and competencies to handle the demands of today’s customer expectations. 100% HRDC claimable. Find out more here: https://brandtbiz.com/services/customer-service-excellence/

27/03/2026

Your people are your biggest competitive advantage. Are you investing in them? Brandt LeadersLab introduces three HRDC claimable programs that empower your people with AI, strengthen their project skills and build mental resilience. Check out the training at https://brandtbiz.com/brandt-academy