05/06/2024
Walk In Job fair!!!!
Position - Customer Service Chat Support
✅Salary: 4,000 RM + night shift allowance
📌Location: KL Sentral
✅Headcount: 20
✅Shift Schedule: Rotational Shifts
✅Joining Date: 12th June, 2024
Note : Malaysians required who can speak, read and write good English.
Interested candidates can send a DM or send to [email protected]
🎗Requirements
• Bachelor's degree holder with at least 1-yea minimum of CSR related experience (chats, email, and calls)
• Diploma holder with 2years of CSR-related experience.
• SPM holder with 3years of CSR-related experience
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Good English communication skills (CFER C1 level)