10/09/2025
Workplace Technologies Google Support Lead
Apply Here: https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Penang-Malaysia/Workplace-Technologies-Google-Support-Lead_R56142?shared_id=fe5bb8b2-f670-4719-ace0-f5bd886d27ce
The Workplace Technologies Google Support Lead position is a full-time employment opportunity within Motorola Solutions. The Workplace team is responsible for the full strategy, architecture, development, deployment, and support for tools that enable Motorola Solutions’ employees to connect, communicate and collaborate more effectively – to act more quickly as business environments change – while ensuring we maintain our strong and vibrant culture. The Support Lead is responsible for regional & global employee engagement across all Workplace Technologies products (such as Google Workspace) and would be responsible for providing insightful advice and friendly, hands-on technical support to all employees.
Scope of Responsibilities / Expectations
Provide advanced support to Service Desk by responding to tickets related to Workplace applications, including G-Suite Google apps, Chromebox maintenance, and LumApps Social Intranet.
Monitor health of Google Apps availability and coordinate the recovery with Google in case of an outage.
On board and off board users with Google Apps
Understand and troubleshoot the integrations with Google Apps by engaging the right subject matter experts.
Provide Google Apps support in online community tools.
Research creative ways to use Google Apps for various use cases.
Become part of a TechStop and offer “walk-in” help to anyone.
Develop Google Apps programming skills and assist a DevOps team to business build cool new productivity applications.
Educate your team members about products, while independently keeping your own technical know-how up to date.
Willing to take up different roles, tasks and lead in any team’s project or initiatives.
Responsible for coordinating and managing broadcast hardware for remote and in-person Townhall events in Penang.
Supports Conference Room Chromebox hardware, offering global & regional support, and on-site support in Penang.
Desired Background/Knowledge/Skills
Understanding of Google Apps.
Preferred with Certification in G Suite Administration but not mandatory.
Understanding of Chromebox Functionalities, Setup and Support.
Experience in managing Intranet Portal for the Internal Employees.
Passionate about improving the end-user experience and end-user productivity.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Proactive approach and enthusiasm for problem identification and solving.
Self-guided and able to develop expertise in an area through various channels – read, take classes, network.
Operational excellence with knowledge of ITIL practices
Some programming knowledge, especially in Google Scripts and/or python desirable.
Able to understand technology – architecture, design and interdependencies
Ability to suggest creative solutions.
Experience and “Can-Do” mind-set to conduct an Orientation, Workshop and Support Booth for Employees across the sites and region.
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety a...
