Nuwa ZhangWei - Malaysia & Thailand Hiring

Nuwa ZhangWei - Malaysia & Thailand Hiring With our experience and domain expertise, you can depend on Team GrowthFn to help you in hiring the Right-Fit employee.

We don’t restrict ourselves to just finding your next employee, we also keep in touch with candidates and clients.

08/06/2024

We are know someone that might be interested?

Vacancy: Native Vietnamese - Content Moderator

📌Location: Kuala Lumpur. Malaysia.

✅Salary: Basic RM 4000 + Housing Allowance RM 200
✅Language Proficiency: English (B2 level) with Vietnamese Language.
✅Start Date: 24th June -2024
✅Experience: Even Fresher's are acceptable
✅ Work hour: Rotational Shift
✅ Job Highlights:
* Diploma or Bachelor’s Degree
* At least 16 months validity period on Passport
* Applicants should be willing to relocate to Malaysia, paperwork and relocation expenses will be handle by the company.
* Educational Certificate should be in English
✅ To Apply: kindly send cv to : [email protected]
Or WhatsApp - +60 11-2808 1905
✅Roles & Responsibilities:
* Reviewing Online Videos//Content/Complaints/Legal Notices received from the end
Customer on any incorrect decisions taken related to their copyright work/material
* Reviewing/updating contents on a popular social media platform
* Audit of content received and sharing for Social Media Upload
* The work requires the organized practice of screening user-generated content (UGC)
posted to Internet sites, in order to determine the appropriateness of the content for
the given site, locality, or jurisdiction.
* The work may involve repetitive exposure to content that may be described as
'sensitive' in nature.
NOTE: The paperwork and relocation expenses will be handled by the company

05/06/2024

We are know someone that might be interested?

Role: Customer Service - English (Malaysian)

(WALK - IN INTERVIEW, CANDIDATE SHOULD BE ABLE TO WALK IN FOR INTERVIEW TOMORROW 6th June ,2024. TiME:- 10AM - 7PM, PLEASE BRING MOST RECENT PRINTED COPY OF YOU CV)

📌 Location: Kuala Lumpur Sentral, Malaysia.

✅ Salary: RM 4,000 +Night shift allowance
✅ Language: English (Malaysian)
✅ Joining Date: 12th June , 2024 (Immediate Joiner)
✅ Work hour: Rotational and Night shift
✅Headcount: 30
✅ Bachelor degree with 1 year Customer Service experience or Diploma with 2 years Customer Service experience, SPM with 2 years Customer Service experience.
✅ Good English communication skill (CFER C1 Level)

✅To Apply: kindly send cv to : [email protected]
Or Chat with Nuwa WhatsApp - +60 11-2808 1905

✅ Job Expectations:
• Understand customer enquiries and respond via applicable channels: email, chat and Calls.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively in English.

Skills Required:
• Excellent command over Excellent communication skills and strong command with good English.
• Excellent Customer Service Skills.

04/06/2024

We are know someone that might be interested?
Vacancy: Customer Success Specialist- Japanese Speaker
(NATIVE AND NON NATIVE JAPANESE SPEAKER WITH JLPT N1 OR N2 CERTIFICATION)
📌 Location - Bayan Lepas, Penang, Malaysia.
✅ Salary: Up to RM 9000 (Inc. of allowances)
✅ Start Date: June, 2024
✅ Education: Degree /Diploma (SPM not allowed)
✅ Hours of Operation: Mon-Sun, 7:00am-8:00pm (9 hr shifts) (No Night Shifts)
✅ Head Counts: 12
✅ Language- Japanese + English
Must have B2 level English Language proficiency (reading, writing, speaking)
✅ REQUIREMENTS:
--Looking for Native Japanese who has CS background of min 6 months of work experience in customer support in any industry. • Call centre experience is not a ‘must’ but would be a distinct advantage.
* Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
--Must be able to speak, read and write in Japanese.
✅ Technical Skills:
* Minimum typing speed of 40wpm with a 90% accuracy score.
* Computer literate and fully conversant in Microsoft Windows and Microsoft Office
✅To Apply: kindly send cv to : [email protected]
Or Chat with Nuwa WhatsApp - +60 11-2808 1905
✅ RESPONSIBILITIES:
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel.
* Support customers to place online orders with the client.
* Provide timely support to customers through available communication channels (inbound phone calls and email).
* Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
* Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
* Identify and escalate priority issues through appropriate channels as and when necessary.
* Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
* Maintains and improves quality of service by sharing suggestions and recommendations.
* Keeps job knowledge and skills up to date by attending training and continuously learning.
* Meets all key performance indicators set by the company and client.
* Adheres to the policies and procedures set by the company and client

04/06/2024

We are know someone that might be interested?

Vacancy: Native Japanese - Content Moderator

📌 Location: Kuala Lumpur Sentral, Malaysia.

✅ Salary Max: RM 9,000

✅Permanent Job

✅ Language: Japanese + English

✅ Headcounts: 6

✅ Joining Date: ASAP

✅ Diploma or Bachelor 's degree - Fresher or with 1 years Content Moderator/Customer Service experience

✅To Apply: kindly send cv to : [email protected]
Or Chat with Nuwa WhatsApp - +60 11-2808 1905

✅Roles & Responsibilities:
* Reviewing Online Videos//Content/Complaints/Legal Notices received from the end Customer on any incorrect decisions taken related to their copyright work/material
* Reviewing/updating contents on a popular social media platform
* Audit of content received and sharing for Social Media Upload
* The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.
* The work may involve repetitive exposure to content that may be described as 'sensitive' in nature.

NOTE: The paperwork and relocation expenses will be handled by the company

01/06/2024

We are know someone that might be interested?

Vacancy: Content Moderator - Kashmiri + Hindi Speaker

📌Location: Kuala Lumpur. Malaysia.

✅Salary: Basic RM 4000 + Housing Allowance RM 200
✅Language: Kashmiri + Hindi (Indian)
✅Start Date: 30th June -2024
✅ Work hour: Rotational Shift

✅ Job Highlights:
* Diploma or Bachelor’s Degree
* At least 16 months validity period on Passport
* Applicants should be willing to relocate to Malaysia, paperwork and relocation expenses will be handle by the company.
* Educational Certificate should be in English.

✅ To Apply: kindly send cv to : [email protected]
Or WhatsApp - +60 11-2808 1905

✅Roles & Responsibilities:
* Reviewing Online Videos//Content/Complaints/Legal Notices received from the end
Customer on any incorrect decisions taken related to their copyright work/material
* Reviewing/updating contents on a popular social media platform
* Audit of content received and sharing for Social Media Upload
* The work requires the organized practice of screening user-generated content (UGC)
posted to Internet sites, in order to determine the appropriateness of the content for
the given site, locality, or jurisdiction.
* The work may involve repetitive exposure to content that may be described as
'sensitive' in nature.
NOTE: The paperwork and relocation expenses will be handled by the company

01/06/2024

We are know someone that might be interested?

Vacancy: Native Vietnamese - Content Moderator

📌Location: Kuala Lumpur. Malaysia.

✅Salary: Basic RM 4000 + Housing Allowance RM 200
✅Language Proficiency: English (B2 level) with Vietnamese Language.
✅Start Date: 24th June -2024
✅Experience: Even Fresher's are acceptable
✅ Work hour: Rotational Shift

✅ Job Highlights:
* Diploma or Bachelor’s Degree
* At least 16 months validity period on Passport
* Applicants should be willing to relocate to Malaysia, paperwork and relocation expenses will be handle by the company.
* Educational Certificate should be in English

✅ To Apply: kindly send cv to : [email protected]
Or WhatsApp - +60 11-2808 1905

✅Roles & Responsibilities:
* Reviewing Online Videos//Content/Complaints/Legal Notices received from the end
Customer on any incorrect decisions taken related to their copyright work/material
* Reviewing/updating contents on a popular social media platform
* Audit of content received and sharing for Social Media Upload
* The work requires the organized practice of screening user-generated content (UGC)
posted to Internet sites, in order to determine the appropriateness of the content for
the given site, locality, or jurisdiction.
* The work may involve repetitive exposure to content that may be described as
'sensitive' in nature.
NOTE: The paperwork and relocation expenses will be handled by the company

31/05/2024

We are currently Know someone that might be interested?

Position: Quality Assurance Analyst - Mandarin Speaker

📌Location: Kelana Jaya, Malaysia.

✅Salary Max: RM 5,500

✅Language: Mandarin (Malaysian)
✅Project: Logistics
✅Specialization: At least 1 year QA with Logistics Experience
✅Target Onboarding Date: 15th June, 2024
✅Type: Full-time
✅Shift: 24/7

✅Job Summary
If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!

✅Qualifications
Main Requirements:
Bachelor’s degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift.
Minimum 1 years’ experience as QA in call center
Must be proficiency in English & Mandarin in terms of written, reading and speaking
Able to start work immediately is preferred.

✅Responsibilities
Key Responsibilities:
Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects

✅ To Apply: kindly send cv to : [email protected]

31/05/2024

We are know someone that might be interested?

Vacancy: Senior Operations Manager (Contact Center) - Native Chinese

📌 Location – Penang, Malaysia

✅ Salary: RM 14,000 - 18,000

✅ Specialization: Native Chinese with Customer Service Management Experience. At least 2 years as Senior Operations Manager or 5 years as Operations Manager experience.
✅ Nationality: Chinese from China
✅ Language: Mandarin
✅ Contract: Permanent
✅ Work Hour: Regular Shift
✅ Joining Date: ASAP

✅ Requirements:
* Bachelor’s degree or equivalent diploma
* Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a
fast-paced environment, able to deal with rapid change and ambiguity
* Strategic thinker with strong analytical and problem-solving skills
* 8+ years of experience in operations, preferably in BPO/ITES industry
* 5+ years of people management experience, including managing team leaders, and a strong desire to develop
team members
* Empathy for the Social community platform users and passion to create an exceptional user experience and
provide outstanding support
* Excited to be part of a global operations teams, design effective business operations, tackle complex problems,
and develop individual team members
* Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced
environment
* Excellent written and verbal communication skills
Preferred Requirements:
* Having high cultural awareness of political and social situations is a plus!
* Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
* Build a positive relation with Client in order to create new business opportunities
* Identify potential risks and opportunities of improvement in the process and suggest solutions

✅ Responsibilities:
* Manage the overall performance and governance of the Statements of Work (together with Vendor Account
Management / Business Development).
* Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt
identification and resolution of Service delivery issues including implementation of preventative measures.
Transition management during set up phase or expansion phases.
* Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human
resources, security, facilities and communication resources. Install all Service delivery processes and Service Level
reporting mechanisms.
* Provide exceptional people management, mentorship and career development to members of your team,
including managers and Agents, achieve low attrition levels and high employee engagement.
* Drive Operations teams to deliver continuous improvement and productivity/quality gains.
* Flag and escalate business risks timely to the Client teams

✅ To Apply: kindly send cv to : [email protected]

29/05/2024

We are know someone that might be interested?

Vacancy: - Customer Service – Mandarin Speaker (Permanent night shift)

📌Location: Kuala Lumpur, Malaysia

✅ Salary: RM4500 + RM300 KPI + RM320 Night Shift Allowance
✅ Language: Mandarin + English
✅ Project: Healthcare project
✅ Work Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)
✅ Education: Requirement : Degree/Diploma/SPM holder with no experience needed
✅ Joining Date : 24th June, 2024.
✅ Headcount: 14

✅ To Apply: kindly send cv to : [email protected]
Or WhatsApp - +60 11-2808 1905

✅ Job Summary:
* Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
* Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
* Deliver customers support & services effectively through active communications.
* Meet and exceed all key performance indicators set by the company and the client.

29/05/2024

We are know someone that might be interested?

Vacancy: - Technical Support and Customer Service - Team manager – Mandarin Speaker

📌Location: Kuala Lumpur, Malaysia

✅ Salary: RM6000 + RM100 Travel Allowance + RM 100 Shift Allowance
✅ Joining date - June 24
✅ Benefits - level 4 , Medical Insurance, no limit on medical dependent , 50k myr Inpatient and 1k Outpatient,
Statutory benefits, SOCSO benefits and Employees will be entitled for paid holiday for the PH
✅Someone who has at least 1 year experience as a lead or manager or handled a team..eg like a SME*

✅ We are seeking an attentive and goal-oriented person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

✅Responsibilities:
• Leads, monitors, and supervises the team of 10 to 15 to achieve organization goals.
• Identify areas for service improvement and make recommendations to the management team.
• Assist in hiring process.
• Manage scheduling and staffing requirements for the night shift to ensure adequate coverage and optimal team performance.
• Process improvement: Collaborate with cross-functional teams to identify opportunities for process improvements and recommend and implement solutions to enhance efficiency and customer experience.
• Quality Assurance: Conduct regular quality assurance assessments to maintain service quality standards and identify areas for improvement.
• Training and Development: Develop and implement training programs to enhance customer service and technical skills, also product knowledge of team members. Provide ongoing coaching and feedback to support their professional growth.

✅*Requirement:*

• Professional-level fluency in English AND Mandarin.
• Required to work on site.
• At least two (2) years of relevant Team Leader experience managing a minimum of 5 team members.
• Proven experience in technical support or customer service roles.
• Effective Coaching skills.
• Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset.

✅Email: [email protected]


22/05/2024

We are know someone that might be interested?

Vacancy: - Customer Service – Mandarin Speaker (Permanent night shift)

📌Location: Kuala Lumpur, Malaysia

✅ Salary: RM4500 + RM300 KPI + RM320 Night Shift Allowance

✅ Language: Mandarin + English
✅ Project: Healthcare project
✅ Work Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)
✅ Education: Requirement : Degree/Diploma/SPM holder with no experience needed
✅ Joining Date : 24th June, 2024.
✅ Headcount: 14

✅ To Apply: kindly send cv to : [email protected]
Or WhatsApp - +60 11-2808 1905

✅ Job Summary:
* Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
* Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
* Deliver customers support & services effectively through active communications.
* Meet and exceed all key performance indicators set by the company and the client.

07/05/2024

We are currently for Chat Support to support our biggest social media client, know someone that might be interested?

Vacancy: - Chat Support - Mandarin Speaker

📌Location: Kuala Lumpur, Malaysia

✅ Salary: Basic: RM4100 + Complexity Allowance: RM500 + Housing Allowance: RM200
✅ Language: Mandarin + English
✅Working Hour: 24*7 Rotational
✅ Requirement: Degree holder with at least 1 year CS experience OR Diploma with at least 5 years of experience
✅ Joining Date : Immediate or 15th May, 2024
✅ Headcount: 40
✅Apply : Send your CV/Resume to this email: [email protected] or WhatsApp +60 17-345 8935
✅ Job Summary:
• Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
NOTE: The paper work and relocation expenses will be handle by the company.

Address

B-5-8, Plaza Mont Kiara, Mont Kiara
Kuala Lumpur
50480

Telephone

+60164188146

Website

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