10/04/2021
The Consumer Support Representative is responsible for responding to our consumers through phone, chat and email channels primarily fulfilling order entry and status requests and product recommendation for all product lines. This role reports to the Customer Service Manager. The person is to support all consumers and help drive the Direct to Consumer (DTC) business.
RECOMMENDED POSITION REQUIREMENTS:
- College degree preferred
- Experience dealing with high volume of consumer inquiry activity, while maintaining a professional demeanor
- Mechanical aptitude and problem solving skills preferred
- Basic computer skills - Microsoft Office applications, internet navigation, working knowledge of CRM systems (Salesforce
preferred), ERP systems (Infor M3 preferred) required
- Experience in customer service, providing technical information to consumers, resolving warranty claims, and returns a plus