08/01/2026
Work for the best Immigration Attorneys in U.S.A. from Mexico
We’re Hiring: Inbounder – Immigration Law Firm Support
📍 Location: Guadalajara, Jalisco (On-site)
🕒 Schedule: Monday to Friday, 8:30 a.m. – 5:30 p.m. (Central Mexico Time)
📑 Employment type: Full-time
HumanLinks Resources is a staffing company that connects top Mexican talent with leading U.S.-based immigration law firms. We are currently hiring a Bilingual Inbounder to serve as the first point of contact for clients calling from the United States.
This role is ideal for professionals with strong communication skills, attention to detail, and a service-oriented mindset who want to work closely with U.S. legal teams.
Main Responsibilities:
✅ Answer high-volume inbound calls from U.S.-based clients in English and Spanish.
✅ Conduct initial intake and collect essential client information.
✅ Verify basic eligibility and identify client needs (no legal advice).
✅ Schedule consultations and send required instructions or forms.
✅ Accurately document all interactions in CRM systems.
✅ Return 100% of voicemails within the same business day.
✅ Coordinate communication between clients and the legal team in Texas.
✅ Maintain strict confidentiality and follow established SOPs.
Requirements:
Fluent English and Spanish (spoken and written).
Previous experience in customer service, call center, intake, or administrative support (legal/immigration experience is a plus).
Strong communication, empathy, and active listening skills.
Organized, detail-oriented, and reliable.
Comfortable using CRM systems, email, calendars, and VoIP tools.
Ability to work on-site in Guadalajara during business hours.
We Offer:
Stable, full-time on-site position.
Structured training and clear processes.
Professional, respectful, and mission-driven work environment.
Opportunity to gain exposure to U.S. immigration law operations.
👉 Apply now and become part of a dynamic, client-focused team:
Send your resume here: https://humanlinksmx.com/enviocv/
Still have doubts? 👉 https://wa.me/523313488641