10/10/2026
You never really know what someone walked into work carrying.
The colleague who was up all night caring for a sick child, but still arrived for the 09:00 board meeting.
The colleague whose Dad was in hospital for surgery, but still made sure every delivery reached the client on time.
The colleague who had an argument at home that morning, but still sat at reception and welcomed everyone with a smile.
We see what happens at work. We don't always see what happened before they got there. And when someone tells us they're struggling, our first instinct can sometimes be to tell them about something we've been through ourselves.
“I know exactly how you feel…” But empathy isn't about making their experience about ours.
It's about listening. It's about understanding that their experience is their own, and sometimes, it's simply saying, “I'm here if you need me.”
You don't have to know exactly what someone is going through to show empathy.
Put yourself in their shoes. 👠
Be there for your colleague.
Be there for your employee.
Be empathetic. 💚
