ebo.ai

09/06/2026

Excited to have Jonathan Sweeney, Head of Digital Delivery at Hertfordshire Partnership University NHS Foundation Trust (HPFT), joining us for our upcoming webinar:

🎙️ The Way In: Making NHS Navigation Work

Jonathan leads digital delivery at HPFT and will share what it takes to move from digital ambition to operational reality within an NHS Trust.

📌 Hear first-hand about HPFT’s experience implementing digital access solutions, including a digital front door, the thinking behind adopting AI in patient access, lessons learned throughout implementation, and what successful deployment looks like in practice.

📌 This is a great opportunity for NHS digital, operational, transformation, and access leaders to gain practical insights from a Trust actively shaping its approach to the future of patient navigation and access.

🔗 Register now to receive the joining link: https://content.ebo.ai/digital-front-door-webinar

08/06/2026

How do we turn the vision of neighbourhood health into practical, joined-up care that improves access, outcomes and patient experience?

👀 Read insights from Nadia Kuftinoff, Healthcare Transformation Lead at EBO and former NHS Digital Transformation Lead, on what it takes to create more consistent patient experiences and the “magic formula” behind successful implementation.

https://healthcare.ebo.ai/2026/06/07/powering-the-next-phase-of-neighbourhood-health/

05/06/2026

Join us in giving a very warm welcome to Isaac Fagbemi as he joins the EBO team as our new Account Executive! 👏

Isaac brings extensive experience across commercial strategy, business development, and partnerships, with a strong track record in healthcare, diagnostics, and professional services.

Most recently, he served as Commercial Lead at Salient Bio, where he played a key role in building strategic partnerships, driving pipeline growth, and supporting the launch of innovative testing services.

With expertise spanning commercial strategy, B2B partnerships, enterprise sales, stakeholder engagement, and long-term account development, Isaac will be a fantastic addition to our mission of transforming through digital innovation.

Outside of work, you’ll find him ✈️ flying Cessnas, running, travelling, and embracing any opportunity to get outdoors.

Welcome to the team, Isaac! 🥳

04/06/2026

📌 What does safe, scalable AI look like in NHS patient access?

Join a live expert panel with Richard Samuel, Nadia Kuftinoff (EBO), Liz Ashall-Payne (ORCHA) , and Jonathan Sweeney ( Hertfordshire Partnership University NHS Foundation Trust ) exploring how NHS organisations are moving beyond traditional access routes to build a truly intelligent digital front door that improves patient access, navigation, and experience.

This session will explore:

• AI governance and clinical assurance in NHS services
• Practical insights into NHS digital front doors
• Trusted frameworks for safe digital navigation from ORCHA
• Live demo of EBO’s Single Point of Access and Navigation (SPAN) solution

👥 Designed for NHS digital, operational, and transformation teams.
🔗 Register to receive your joining link. https://content.ebo.ai/digital-front-door-webinar

03/06/2026

It’s official… 💫

EBO and The Conexus Group have partnered to accelerate AI adoption across and , helping organisations move from AI exploration to real, production-ready deployment.

Together, we’re combining Conexus’ deep industry knowledge and strategic advisory capabilities with EBO’s advanced AI technology and infrastructure to help operators accelerate AI adoption, streamline operations, and enhance customer engagement at scale.

Commenting on the partnership, Rob Dowling, Co-Founder & CEO at Conexus, added:

“At Conexus, we’ve seen a lot of organisations get stuck in the same place; interested in AI but unsure how to embed it into day-to-day operations without creating risk or chaos in existing teams. EBO’s technology gives us something tangible to build around.”

📌 Discover more about the partnership here and what Dr. Gege Gatt had to say 👉 https://www.ebo.ai/igaming/ebo-and-conexus-partner-to-accelerate-ai-adoption-and-customer-engagement-across-fintech-and-igaming/

02/06/2026

📌 One AI narrative that has aged poorly is the idea that automation is mainly about reducing headcount.

The evidence from iGaming operators deploying AI at scale tells a far more nuanced story.

Thanks to SiGMA World for featuring us.
👀 Read the full story to learn more about this shift across . https://sigma.world/news/igaming-operators-ai-customer-service/

AI is reshaping iGaming customer service. Operators now face a new challenge: choosing the right AI strategy and deployment model.

01/06/2026

Traditional portals display information.
EBO’s Intelligent Patient Portal actively manages patient engagement.

Integrated with NHS systems and powered by conversational AI and behavioural science, it enables more accessible, human-like interactions that help 👥 patients:

• Manage appointments in real time
• Complete assessments conversationally
• Receive personalised reminders and guidance
• Communicate in over 100+ languages and channels
• Access care journeys without high digital literacy barriers

Co-designed with patients and aligned to NHS accessibility standards.

📌 For NHS digital leaders exploring what genuine two-way patient engagement looks like in practice, this guide is a good place to start. https://share-eu1.hsforms.com/12jZX_R0VQzaC86VwJG9v1wfb0wr

29/05/2026

A business breakfast ☕🥐 well spent!

At the “Balance Between AI Regulation & Implementation” event organised by NOUV, our CEO, Dr. Gege Gatt, shared insights on how AI is quickly becoming both a business advantage and a governance challenge.

Two key themes stood out during the discussion:

→ AI is moving beyond implementation and becoming part of executive strategy, influencing how organisations make decisions, allocate resources, and compete more effectively.

→ Regulation can no longer be treated as an afterthought. In sectors like , trust, transparency, and auditability will define which organisations can scale AI successfully and responsibly.

📸 A few highlights from the event 👇

28/05/2026

What does safe, scalable AI look like in NHS patient access?

Join a live expert panel with EBO, ORCHA, and Hertfordshire Partnership University NHS Foundation Trust exploring the future of the Digital Front Door and AI-supported patient navigation.

🗓️ 25 June ⌚ 1:00 pm – 2:00 pm BST 📍 MS Teams

This session will cover:

• AI governance and clinical assurance in NHS services
• Scaling digital front doors across fragmented systems
• Real-world NHS implementation at HPFT
• Trusted frameworks for safe digital navigation from ORCHA
• Live demo of EBO’s Single Point of Access and Navigation solution

👥 Designed for NHS professionals working across digital transformation, patient access, and operational delivery

🔗 Register to get your access link: https://content.ebo.ai/digital-front-door-webinar

27/05/2026

"AI should not make humans optional. Done right, it makes us more human by removing the friction that limits our judgement, empathy, creativity, and care."

One of the key messages shared yesterday by our CEO, Dr. Gege Gatt, during his keynote at the "Beyond the Bias: AI, Neurodiversity, and Building Inclusive Workplaces conference", organised by CORE Platform as part of the Malta Diversity & Inclusion Charter Conference 2026.

Some of the key takeaways that stood out from Gege's keynote:

📌 Inclusion is infrastructure, not just culture.
If AI influences hiring, performance, learning, or opportunity, then inclusion must be designed into those systems, not left as a statement of intent.

📌 Invisible bias is the real risk
AI can make historical patterns feel neutral and objective, reinforcing “what has always worked” while excluding what doesn’t fit the pattern.

📌 AI literacy is now inclusion policy
People don’t need to be engineers, but they do need to understand how AI makes decisions, where it fails, and when human judgement must step in.

📌 We are moving into the “Action” era of AI from systems that recognise and generate to systems that decide and act. The question is whether governance and readiness are keeping pace.

📌 Friction is the hidden opportunity
AI should remove administrative load (form-filling, chasing, re-keying) so humans can focus on judgement, care, and meaningful work.

📌 Bias comes in subtle forms from familiarity bias (fluency ≠ truth) to status quo bias (“how we’ve always done it”), which is often the hardest to see.

📌 There is no perfect AI system
Start small, learn safely, and continuously ask: who benefits, who is excluded, and who has a voice to challenge outcomes?

Take a glimpse 📸 from the event 👇