Human Capital Synergies (HCS) Africa LTD

Human Capital Synergies (HCS) Africa LTD Human Capital Synergies is a HR professional services provider; which strives to provide value-adding solutions to business

The name HCS Africa is derived from carefully selected words: ‘Human’, referring to our people-oriented approach, ‘Capital’, referring to our commitment of increase in profit, and ‘Synergies’, referring to the collaborative nature of our organization. Therefore our service provisions and methodologies are wholly centered on adding value to your most important source of profit – Human Resource – an

d anything else in line with your business priorities which require the synergy of our partnering stakeholders.

Wishing all Kenyans a Very Happy Utamaduni Day!
10/10/2021

Wishing all Kenyans a Very Happy Utamaduni Day!

As we celebrate customer service week, we would like to appreciate each and everyone one of you.We acknowledge our brand...
07/10/2021

As we celebrate customer service week, we would like to appreciate each and everyone one of you.
We acknowledge our brand is defined by our customer's experience, hence our commitment to ensuring we leave each and everyone with the most memorable customer service experience.

30/09/2021

Personal Assistant
Job Summary
The overall purpose of this job is to provide high level, confidential administrative support to the office of the Manager.

Main Responsibilities of Job
You will handle sensitive and complex issues in a professional and objective manner and ensure that her time is used most effectively. You must be proactive, anticipate needs, think critically, and offer solutions to problems with a high level of professionalism by:

1. Acting as the point of contact between the Manager, staff and clients
2. Screening and directing phone calls and distribute correspondence.
3. Handling requests and queries appropriately
4. Collect and distribute all incoming and outgoing correspondences in absence of the Manager and ensure all urgent correspondence or inquiries are either dealt with or forwarded to the Manager;
5. File all documents concerning visitor’s personal data and the details of their visit in order to provide the necessary information when required;
6. Prepare agenda and briefings for meetings, appointments and events;
7. Build and manage key relationships with internal and external stakeholders;
8. Assist with projects the Manager might be working on by researching or writing reports;
9. Receive and submit documents requiring the Manager attention and/or approval;
10. Receive and disseminate Manager communication to relevant audiences as directed;
11. Prepare accurate expenses report and coordinate payment of any expenses incurred by the Manager promptly and in due time;

Key Skills:
1. Excellent administrative skills;
2. Must be able to meet the demands of an ever-changing business environment;
3. Strong written and verbal communication skills;
4. Time management and organizational skills;
5. Discretion and trustworthiness: you will often be party of confidential information
6. Flexibility and adaptability
7. Good oral and written communication skills
8. Ability to multitask
9. The ability to be proactive and take the initiative
10. Tact and diplomacy
11. Communication skills

To Apply:
Interested candidates are requested to forward their updated CVs to [email protected] stating the subject heading “PERSONAL ASSISTANT” clearly indicating their current and expected remuneration (MUST), daytime telephone contacts, and addresses of three referees.
Only shortlisted candidates will be contacted. Applications will be reviewed on a rolling basis.

30/09/2021

Personal Assistant

https://hcsafrica.com/jobs/personal-assistant/
Job Summary
The overall purpose of this job is to provide high level, confidential administrative support to the office of the Manager.

Main Responsibilities of Job
You will handle sensitive and complex issues in a professional and objective manner and ensure that her time is used most effectively. You must be proactive, anticipate needs, think critically, and offer solutions to problems with a high level of professionalism by:

1. Acting as the point of contact between the Manager, staff and clients
2. Screening and directing phone calls and distribute correspondence.
3. Handling requests and queries appropriately
4. Collect and distribute all incoming and outgoing correspondences in absence of the Manager and ensure all urgent correspondence or inquiries are either dealt with or forwarded to the Manager;
5. File all documents concerning visitor’s personal data and the details of their visit in order to provide the necessary information when required;
6. Prepare agenda and briefings for meetings, appointments and events;
7. Build and manage key relationships with internal and external stakeholders;
8. Assist with projects the Manager might be working on by researching or writing reports;
9. Receive and submit documents requiring the Manager attention and/or approval;
10. Receive and disseminate Manager communication to relevant audiences as directed;
11. Prepare accurate expenses report and coordinate payment of any expenses incurred by the Manager promptly and in due time;

Key Skills:
1. Excellent administrative skills;
2. Must be able to meet the demands of an ever-changing business environment;
3. Strong written and verbal communication skills;
4. Time management and organizational skills;
5. Discretion and trustworthiness: you will often be party of confidential information
6. Flexibility and adaptability
7. Good oral and written communication skills
8. Ability to multitask
9. The ability to be proactive and take the initiative
10. Tact and diplomacy
11. Communication skills

To Apply:
Interested candidates are requested to forward their updated CVs to [email protected] stating the subject heading “PERSONAL ASSISTANT” clearly indicating their current and expected remuneration (MUST), daytime telephone contacts, and addresses of three referees.
Only shortlisted candidates will be contacted. Applications will be reviewed on a rolling basis.

https://hcsafrica.com/jobs/personal-assistant/

27/09/2021

https://hcsafrica.com/jobs/sales-team-leader/
Our Client, a leading Mobile Micro Lending company that offers salary advances and short term loans seeks to recruit a Sales Team Leader.
Job Purpose
The Sales Team Leader will be responsible for executing the companies’ effective sales and business growth strategy. They will be responsible for the day-to-day performance of the sales team and will be required to direct the activities of all sales resources in the company with a view to driving growth in number and value of loans disbursed, revenue growth and collection of loans. In addition, the Sales Team Leader will also be responsible for actively reviewing existing products and services to ensure that the company remains competitive and aligned to its core target market’s needs while also introducing new products to the markets based on changing customer and market trends. The role will be expected to lead by example and spend a significant portion of his/her time driving sales activities on the ground to meet their own personal sales targets
Reportsto: Sales and Business Development Director
Department: Sales & Business Development
Location: Nairobi

KEY RESPONSIBILITIES

Play an active role in the development of the company’s sales and business growth strategy. This includes actively reviewing existing products and services to ensure they remain highly competitive and differentiated while also making recommendations on new products and services based on changing customer and market trends
Full responsibility for the ex*****on of the agreed sales and business growth strategy
Recruit, induct, train and develop a highly effective sales team
Review and administer an effective sales incentive program to keep the sales team financial motivated
Appraise and aggressively drive sales resource performance to ensure a high performing team at all times
Direct the day-to-day sales activities of the company with a view to achieving daily, weekly, monthly and annual sales objectives
Conduct weekly and daily sales meetings and briefs to ensure all sales resources remain engaged and focused on achieving sales objectives
Actively prospect, pitch and acquire new employers to sign MOUs with and expand our captive market of employees
Develop relevant sales materials and tools to ensure that the company is able to effectively pitch win new employers to sign MOUs
Actively develop and execute effective strategies to engage employees on the ground to create awareness and uptake of Company products
Develop relevant sales materials and tools to ensure that the company is able to effectively acquire new employees to take up Company loans
Have a thorough understanding of Company products and services and the supporting policies and processes
Be able to articulate each products core value proposition to the customer both verbally and in writing
Have a thorough understanding of Company’s core target market
Spend time on the ground engaging employees of MOU clients to drive uptake of Company products
Ensure all loans sold are properly applied for and all requirements met by the applicants before presenting to Credit teams for approvals
Follow up collection of loan instalments from clients by ensuring that instalments are paid through check off
Where the instalments are missed or clients separated from employment then the role holder will be expected to follow up the borrower for recovery of the loan
Customer service – ensure that the overall customer experience is positive and that the Company meets all its brand promises to its customers – quick, no hassle loans!
Always maintain a thorough understanding of the competitive landscape of Company’s direct competitors, their price points. Product features etc. to enable the job holder effectively position and sell its products

QUALIFICATIONS & EXPERIENCE REQUIREMENTS
University Degree – in a business or marketing field
Post-secondary school diploma or professional qualification an added advantage
At least 3 years’ experience working in a sales role in a micro finance or credit only organization, bank, insurance company with a clear track record of successfully meeting challenging targets

To Apply:
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: [email protected] with Sales Team Leader on the Subject line. Candidates MUST indicate their Current and Expected salaries.

06/09/2021

https://hcsafrica.com/jobs/account-manager-temporary-position/
Account Manager – Temporary Reliever (1 Position)
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an Account Manager located in Mombasa town, for a temporary position for 3 months. He/she will be a key point of contact between the company and their customers. He/she will support the Sales Manager and the Operations department in identifying business opportunities, finding possible prospects, researching and analyzing sales options.
You will be a key role in the company’s Operations team. You will be directly responsible to build and maintain good relationships between the partners and the company. You will be liaising with the most highly regarded brands and businesses in Mombasa.
Location:
Mombasa town
Responsibilities:
Onboard new partners on our platform by providing them all the necessary tools and information to start working
Optimize the clients visibility in our partners through marketing actions and our marketing kits
Improve operational efficiency of our partners by making sure we always deliver the best service to our customers
Get feedback from our clients and translate it into product improvement
Maintain good relationship between us and our partners
Forecast and track key account metrics
To achieve agreed KPIs and targets by proactively selling, product offerings, always aiming to meet customer needs and exceed customer expectations as well as attaining a minimum number of customer audits as per your KPI per week to ensure an effectively managed customer base
Conduct market research to identify selling possibilities
To take personal ownership for the delivery of agreed SMART objectives set within the department.
To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
Has the ability to work flexible hours around the needs of both customers and the organization
To undertake any other duties as requested by the Sales and Marketing Manager in accordance with the scope and responsibilities of the role.
This role is responsible for driving both existing and new business and will be expected to work closely with other departments to ensure a seamless experience for customers, ensuring realistic expectations from the outset.
Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our partners, including sustainable economics for both parties
Setting up appointments and visiting potential customers for new business
To proactively identify and assist the Sales and Marketing Manager and other senior managers to obtain real and sustained, continuous improvement, throughout the business and execute the same in a timely manner

Skills:
Customer Service or Business Consultancy
Preferably experience in FMCG, food-hospitality or on-demand delivery industry
Determined to get things done: no job is too big or too small
Organized and detail-oriented
Problem solver, data-driven with an analytical approach
Great interpersonal skills
Comfortable working in a high growth and high-performance start-up with a fast pace
Qualifications:
Educated to degree/diploma level in a business or Social Sciences related field, or having equivalent work experience (2 + years).
He/she must be proficienct in speaking English and Kiswahili (Excellent verbal and written communication skills)
Swahili language is an advantage
Computer Literacy: Knowledge and confidence in MS Office
At least 1-2 year’s experience of sales or marketing in a B2B environment
Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
Candidates MUST indicate their Current Location is Mombasa
To Apply:
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: [email protected] with Account Manager –Mombasa on the Subject line.
Candidates MUST indicate their Current and Expected salaries.

06/09/2021

TRUNKING AND NETWORK TECHNICIAN

Location: Nairobi

Remuneration: 45,000.00

Objective
The network services Engineer will have the following systems support responsibilities:

Liaise with clients’ helpdesks when problems arise with their systems and networks.
General technical and operations assistance for network and network security related issues
Work with the rest of the team members in the maintenance of the company’s certification levels with the respective partners.
Maintain a professional level of service within department and company.
Research and learn new technology trends and keep on top of latest technology. within the industry and practice area, work with the company in continuously improving knowledge and professional certifications.
Preparation and maintenance of work Instruction manual in liaison with the general manager.
Work with the company’s technology partners in training, preparation of the respective solution proposals in their areas of expertise
Work in the deployment of the company’s network and voice solutions to end users and other clients.
Actively and aggressively work on securing new CISCO Fortinet, Checkpoint and other requisite vendor certification.
Design and implement new network designs and bills of quantities.
Assist in aggressively scouting for and reporting new business opportunities through pre-sales efforts.
Assist with new network and security technology rollouts and upgrades.
Assist with client network hardware and software implementation and maintenance.
Participate in the preparation of solution marketing materials, quotations and technical proposals for clients.
Management of incoming and outgoing network equipment.
Maintain a daily record of tasks undertaken.
Perform any other duties as may be delegated by the supervisor.

QUALIFICATIONS
A degree in Computer Engineering or related technical studies.
At least 3 to 5 years’ experience in a techy environment.
Experience in working with and networks and systems security.
Hands on user experience in CISCO Fortinet, Checkpoint and other requisite vendor certification.

Qualified candidates to send applications with salary expectations to [email protected] .
https://hcsafrica.com/jobs/trunking-and-network-technician/

26/08/2021

https://hcsafrica.com/jobs/key-accounts-institutions-manager/

KEY ACCOUNTS & INSTITUTIONS MANAGER
Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is seeking to recruit a highly competent and outstanding Key Accounts & Institutions Manager to develop and implement key Account plans in accordance to the trade and distribution strategy.
Reports to: Head of Sales and Distribution
Direct Reports: Key Account Reps

Key Duties and Responsibilities
Ensure achievement of volume/brand mix targets, availability, visibility, quality and customer price targets within the Key Accounts.
Identify, maintain and grow market share in the respective area of operation
Assist the head of sales and distribution in the implementations of the overall sales and distribution strategies.
Ensure effective management of the distributors and wholesalers of the respective area of operation.
Develop and execute respective area of operational plan with recommendations of trade programmes/promotions in line with the general sales and distribution strategies ensuring the creation and maintenance of a competitive advantage against competitors.
Coordinate and share knowledge and information with other inside/outside sales associates for the benefit of the customer and the company to grow the business based on increased market share and developing new products
Maintain tight budgetary control over and strict adherence to credit terms respective areas of operation.
Ensure proper company policies and procedures are followed in relation to identification and resolution of cash and stock shortage discrepancies by the area team.
Being the point contact person to priority customers and resolving any issues they might have.
Manage and ensure proper utilization of area company assets and materials
Monitoring and collection of market intelligence to closely liaise with the marketing teams on brand campaigns.
Perform any other relevant duties that may be assigned by the supervisor within the scope of the position

Key Result Areas:
The accountability areas are as follows;
Maintain and/or grow key accounts under supervision by customer action anticipation
Strategic implementation of sales and distribution plans
Effective business partner to the company and customer
Development of key accounts relationships

Key Qualifications & Skills
Bachelor’s Degree in a business-related field, preferably in marketing.
Postgraduate Diploma in Marketing/CIM
Three (3) to five (5) years of experience in a similar position in FMCG industry with demonstrated understanding of Key Accounts operations and dealing with multiple products.
Self-driven with the ability to work well under minimal supervision.
Demonstrated strong leadership skills, team player, good communicator, and good negotiation and influencing skills.
A valid Kenyan driving licence with driving experience.
Qualified candidates should send their applications and day time contacts to [email protected]

26/08/2021

https://hcsafrica.com/jobs/brand-manager/

BRAND MANAGER
Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is seeking to recruit a highly competent and outstanding Brand Manager to oversee the formulation and implementation of marketing strategies to ensure increased revenue, profits, market share, customer satisfaction and the realization of short term and long term company objectives.
Reports to: Marketing Manager
Direct Reports: Brand Assistants

Key Duties and Responsibilities

Develop, implement & monitor annual strategic brand plans including economic management of allocated budget.
Monitoring brand availability and sales and being proactive on factors affecting the brand sales and market share performance.
Identify and recommend market research Programme aimed at enhancing brand positioning.
Analyzing market research data including secondary research and taking corrective action for enhancement of brand strategies.
Effective management of brand advertising and sales promotion to generate brand growth.
Recommending, planning & co-coordinating brand PR activities likely to enhance the brand sales and image in the short or long term.
Monitor competitor activities affecting the brand and take appropriate corrective action
Monitor, evaluate and recommend brand-packaging update including pack and range extensions, new product development and follow through to implementation in liaison with Marketing Manager.
Regular and continuous monitoring of brand costs and profitability and recommend areas for improvement.
Prepare monthly brand expenditure and variance report to control budgeted expenditure.
Plan and implement brand media strategy.
Market intelligence through regular trade visits and utilizing this to enhance brand activities.
Design, procurement and economic distribution of brand promotional materials to plan.
Interaction with Area sales managers to give updates on implementation of Brand strategic plans.
Full supervision and of external agencies ex*****on and continuous review sessions as aligned with the marketing manger

Key Qualifications & Skills
A Bachelor’s degree in a business-related field
Postgraduate Diploma in Marketing (CIM)
Minimum 5 years’ working experience in Brand Management and in the FMCG industry, 2 of which should have been at the management level
Solid interpersonal skills and the ability to work on cross-functional teams in both leadership and member roles.
Strong presentation and writing skills.
Analysis skills to not only present data but also summarize the findings and propose recommendations for future improvement.
Will be known for their innovation and vision in the area of Brand Development/Brand Management.
Strong project management skills.
Strategic thinker and creative marketer.
Results oriented and self-motivated.
Strong Leadership skills.
Computer literate in MS Office applications

Qualified candidates should send their applications and day time contacts to [email protected]

22/08/2021

ACCOUNT MANAGER - ICT
JOB PURPOSE:

The primary role of this job is to identify and secure new business for the organization whilst maintaining and deepening existing business relationships for the achievement of the organization’ strategic objectives and financial targets.

Reporting to the CEO, the role will involve team management, implementation of plans and high –level management of accounts.

BUSINESS DEVELOPMENT

The role will require the successful candidate to meet or exceed the assigned sales revenue targets by:
Locating or proposing potential business deals by contacting potential partners, clients to explore and discover business opportunities.
Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Working with technical teams to oversee and actual development of proposals and responses to customer RFPs or requests in a timely manner.
Screening potential business opportunities by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending
Keeping abreast of relevant RFPs and ensuring knowledge of relevant activities in the public sector and specific accounts.
Conducting Cold/Warm phone calls to potential clients to set up meetings for purpose of exploring opportunities.
Visiting clients to identify and locate new business opportunities
Diligently follow up on all opportunities and leads to conclusion
Supervise and oversee the account management function, leading meetings, receive and prepare reports.

RESEARCH

Profile and analyze competitors and develop counter measures/proposals that place the organization as the preferred provider for potential business.
Carry out informal market research to understand the market and prepare appropriate response strategies with respect to the hardware and software solutions.

NETWORKING AND PERSONAL DEVELOPMENT

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Any other responsibilities as may be designated by the management.

DESIRED TECHNICAL SKILLS:

Good knowledge of ICT market in Kenya and the region
Technical Proposal and report writing skills
Sales Management and negotiation skills
Business Acumen
Marketing and product development skills
Project management skills

PERSONAL ATTRIBUTES:

Proven leadership abilities
Rapport and relationship building abilities
Excellent written, oral and presentation skills
Innovative and creative
Results driven
Strong interpersonal skills
A self-starter with the ability to work with minimal supervision
Problem solving skills, organizing and planning abilities

ACADEMIC QUALIFICATIONS

A degree in IT or Business-Related Course with at least 3 years’ experience in business development in ICT sector in Kenya and/or the region.

Qualified candidates to send their applications, daytime contacts and salary expectations to [email protected].
https://hcsafrica.com/jobs/account-manager-ict/

20/08/2021

https://hcsafrica.com/jobs/market-activators/
Position: MARKET ACTIVATORS – INTERNET SERVICES
Reporting to: SALES OPERATIONS MANAGER
Location: NAIVASHA
Duties and Responsibnilities:
The Market Activators – Commandoes will be tasked with ensuring;
Consumer awareness, Lead generation and market pe*******on of the following Internet and network connectivity services:
Homes & businesses: Securing broadband services for homes & commercial use.
Enterprises: Bespoke internet infrastructure for corporate customers.
Hotspots: Public WIFI offering affordable bundles across networks
Value Add Services: Managed and extended WIFI firewall, security & cloud services.
Smart Savannah: Digital products and IOT solutions

Leads Management: Distribute inquiries and leads to the sales channels in Enterprise.
Maintain an accurate database of customer and prospect information while perfoming homes and business visits.
Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standards procedures.
Creating and processing sales orders and service actovations.
Other duties as may be assigned.
Profesional Qualifications & Competencies.
Diploma in Business Management or Commerce
Ability to multi task, strong time management and organization skills.
Well versed with Naivasha town and its environs.
Maintain confidentiality of client information.
Ability to work independently and requires minimal supervision.
Good understandung and knowledge of database systems.
Great attention to details.
High organizational skills and ability to manage a number of projects at the same time.
Qualified candidates to send applications, updated CV with daytime contacts and salary expectations to [email protected].

18/08/2021

Position: SALES SUPPORT SPECIALIST
Reporting to: Sales Operations Manager
Location: Nairobi

Duties and Responsibnilities:
Leads Management: Distribute inquiries and leads to the sales channels in Enterprise.
Maintain an accurate database of customer and prospect information while perfoming regular backups to ensure data preservation.
Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standards procedures.
Maintain data entry requirements by following data programme techniques and procedures.
Creating and processing sales orders and servoce actovations.
Service delivery/stocks management: Ensure timely delivery of equipment for servce delivery.
Other duties as may be assigned.
Profesional Qualifications & Competencies.
Undergraduate Degree in Business Management or Commerce
Ability to multi task, strong time management and organization skills.
Experience in data analysis and report writing/presentation.
Well versed in ICT skill e.g: Microsoft Office Suite, Sales Maanagement Systems and CRM systems.
Maintain confidentiality of client information.
Ability to work independently and requires minimal supervision.
Good understandung and knowledge of database systems.
Great attention to details.
High organizational skills and ability to manage a number of projects at the same time.
Ability to prioritize own workload
Strong communication skills.

Qualified candidates to send applications, updated CV with daytime contacts and salary expectations to [email protected].
https://hcsafrica.com/jobs/sales-support-specialist/

Address

197 Lenana Place, Lenana Road
Nairobi
POBOX100798-00101NAIROBI,KENYA

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