CDL Africa

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CDL Africa Is your business looking to streamline recruitment, labour outsourcing, HR consultancy, training, or payroll management? CDL Africa is here to help!

For any queries reach us on [email protected]
https://linktr.ee/cdl_links Career Directions Limited is a proactive Human Resources Management consultancy firm, specializing in Recruitment, Training, Payroll systems and Total Human Resource Management. We have been in existence since 2003; our Company has provided business support around Africa. We have our wings spread across East Africa with an extensive data base in the region, making it easier for multinationals and other companies seeking to expand into the region to do so cost effectively. CDL prides itself in offering total HR Consultancy/Management. We provide a one-stop shop for all HR related queries. We advocate for mandatory Human Resource practices while going the extra mile to proactively address workers needs in order to achieve optimum productivity. Companies thrive because of their human capital and this is the most valuable of all resources. Our determination, innovation and strategic qualities coupled with a keen analytical mind and strong character has led Career Directions Limited to growth, profitability and expansion in East Africa. Operating in a dynamic and turbulent business environment requires that an organization be adequately equipped to adapt to the environment, ensuring that the company has the necessary human resource to accomplish its business goals.

🤵🏽 We’re Hiring: Hotel Supervisor Based in Siaya County 📍 Location: Siaya County, Kenya(Full Time) ...
16/10/2026

🤵🏽 We’re Hiring: Hotel Supervisor Based in Siaya County
📍 Location: Siaya County, Kenya(Full Time)
👥 Open Position; 1
Are you someone who can oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency and guest satisfaction?

We are looking for:
Requirements;
* Diploma or Certificate in Hospitality, Hotel Management, or a related field.
* Minimum of 3 years’ experience working in the hotel or hospitality industry.
* Demonstrated experience in service delivery and customer care.
* Strong leadership and team supervision skills.
* Proactive, organized, and solution-oriented mindset.
* Good communication and interpersonal skills.
* Ability to work flexible hours, including weekends and holidays.

🚀 Take the next step in your career—apply now!
Apply via;
https://cdl.zohorecruit.com/jobs/Careers/743130000033122061/Hotel-Supervisor-Based-in-Siaya-County?source=CareerSite

🤵🏽 We’re Hiring: Response Handler / Lead Engagement Executive 📍 Location: Nairobi Area, Kenya(Full Time) ...
16/10/2026

🤵🏽 We’re Hiring: Response Handler / Lead Engagement Executive
📍 Location: Nairobi Area, Kenya(Full Time)
👥 Open Position; 1
Are you someone who can actively manage and respond to all inbound client inquiries across multiple marketing channels?

We are looking for:
Requirements;
* Strong written and verbal communication skills
* Attention to detail and accuracy
* Ability to manage multiple communication channels
* Basic understanding of sales funnels and CRM systems
* Proactive, professional, and client-focused mindset

🚀 Take the next step in your career—apply now!
Apply via;
https://cdl.zohorecruit.com/jobs/Careers/743130000033122051/Response-Handler-Lead-Engagement-Executive?source=CareerSite

🤵🏽 We’re Hiring: Customer Operations Trainer 📍 Location: Kigali, Rwanda(Full Time) ...
15/10/2026

🤵🏽 We’re Hiring: Customer Operations Trainer
📍 Location: Kigali, Rwanda(Full Time)
👥 Open Position;
Are you a customer operations trainer who can onboard new employees, deliver training, assess staff competencies, close knowledge gaps, and support continuous improvement in customer service operations?

We are looking for:
Requirements;
* Diploma or degree in Education, Communications, Human Resources, Public Relations, or a related field.
* Proficiency in Microsoft Office, particularly PowerPoint and Excel.
* Excellent written and spoken English, with C1-level proficiency and strong grammar skills.
* Fluency in both Canadian French and English is highly preferred. Bilingual candidates with strong verbal and written communication skills in both languages will be given preference.
* At least two years of relevant experience, preferably within the Business Process Outsourcing (BPO) or customer service industry.
* Experience managing new-hire training batches and facilitating employee onboarding.
* Understanding of customer service operations, quality standards, and performance reporting.

🚀 Take the next step in your career—apply now!
Apply via;
https://cdl.zohorecruit.com/jobs/Careers/743130000032994188/Customer-Operations-Trainer?source=CareerSite

🤵🏽 We’re Hiring: Assistant Operations Manager (AOM) 📍 Location: Kigali, Rwanda(Full Time) ...
15/10/2026

🤵🏽 We’re Hiring: Assistant Operations Manager (AOM)
📍 Location: Kigali, Rwanda(Full Time)
👥 Open Position;
Are you a delivery manager who can provide professional and focused customer service both internally and externally?

We are looking for:
Requirements;
* Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
* Knowledge of information security, data protection, risk management, and relevant compliance standards is an added advantage.
* Relevant professional certifications in information security, risk management, or audit are desirable.
* Fluency in both Canadian French and English is highly preferred. Bilingual candidates with strong verbal and written communication skills in both languages will be given preference.
* Minimum of five years of progressive professional experience in operations management, customer service, or a related field, preferably within the BPO or contact centre industry.
* Proven experience managing Team Leaders and customer support teams.
* Demonstrated ability to monitor KPIs, analyze performance data, and implement process improvements.
* Experience in workforce planning, client relationship management, and escalation handling.
* Ability to work in a fast-paced environment, manage competing priorities, and respond effectively to urgent operational issues.

🚀 Take the next step in your career—apply now!
Apply via;
https://cdl.zohorecruit.com/jobs/Careers/743130000032994196/Assistant-Operations-Manager-AOM?source=CareerSite

🤵🏽 We’re Hiring: Territory Trade Marketer - Non Alcoholic Beverage 📍 Location: Lake, North Rift, Nairo...
15/10/2026

🤵🏽 We’re Hiring: Territory Trade Marketer - Non Alcoholic Beverage
📍 Location: Lake, North Rift, Nairobi, Central, South Rift (Full Time)
👥 Open Position;20
Are you a results-driven trade marketing professional with experience in driving brand visibility, market pe*******on and sales growth within the non-alcoholic beverage industry??

We are looking for:
Requirements;
Diploma or Degree in Sales, Marketing, Business Administration, or related field.
• Minimum 5 years FMCG sales experience.
* Must have demonstrable distributor management and territory management experience.
* Experience supervising Van Sales Representatives and/or Order Bookers.
* Strong understanding of secondary sales management and route-to-market operations.
* Proven experience driving territory sales growth and market ex*****on.
* Experience managing sales teams, agencies or field ex*****on teams.
* Strong analytical and reporting capabilities.

🚀 Take the next step in your career—apply now!
Apply via;
https://cdl.zohorecruit.com/jobs/Careers/743130000033122014/Territory-Trade-Marketer-Non-Alcoholic-Beverage?source=CareerSite

🤵🏽 We’re Hiring: DISPTACH AND WAREHOUSE SUPERVISOR📍 Location: Nairobi,Kenya(Full Time) ...
15/10/2026

🤵🏽 We’re Hiring: DISPTACH AND WAREHOUSE SUPERVISOR
📍 Location: Nairobi,Kenya(Full Time)
👥 Open Position;1
Are you a qualified, proactive and results-driven Dispatch Supervisor who can oversee Warehouse and Dispatch Operations?

We are looking for:
Requirements;
1. A bachelor’s degree or Diploma in Supply Chain Management, Logistics,Procurement, Business Administration, Operations Management, or a related field.
2. At least 3 years of relevant experience in warehouse, inventory, dispatch, or logistics operations, including at least 1 year in a supervisory or team-lead role.
3. Proven experience in team supervision, shift planning, inventory reconciliation, dispatch management, and performance monitoring.
4. Proficiency in ERP and inventory management systems, preferably Odoo, and strong Microsoft Excel and reporting skills.
5. Sound knowledge of stock control, returns processing, quality assurance, warehouse safety, and SOP compliance.
6. Strong leadership, analytical, communication, problem-solving, and decision-making skills.
7. Ability to work on rotational shifts and thrive in a fast-paced warehouse and dispatch environment

🚀 Take the next step in your career—apply now!
Apply via;
Interested Candidates who meet the above requirements are invited to submit their applications together with a detailed CV to [email protected] or through the link,https://cdl.zohorecruit.com/jobs/Careers/743130000033122001/DISPTACH-AND-WAREHOUSE-SUPERVISOR?source=CareerSite

🤵🏽 We’re Hiring: DevOps Engineer – Cloud Infrastructure & Automation 📍 Location: Nairobi, Kenya(Full Time) 👥 Open Posit...
15/10/2026

🤵🏽 We’re Hiring: DevOps Engineer – Cloud Infrastructure & Automation
📍 Location: Nairobi, Kenya(Full Time)
👥 Open Position;1
Are you a dev who can bridge the gap between development and operations by building, automating and maintaining reliable CI/CD pipelines and infrastructure, enabling the Company to build, test and release software faster, safer and more efficiently.?

We are looking for:
Requirements;
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
● 2-3 years' proven experience in a DevOps, Site Reliability Engineering, or Infrastructure/Systems Engineering role.
● Hands-on experience building and maintaining CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, or similar).
● Solid, hands-on understanding of AWS [confirm/adjust: e.g. EC2, S3, RDS, EKS, VPC]; exposure to Azure or Google Cloud Platform is a plus.
● Experience with Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation.
● Practical experience with containerization and orchestration - Docker and Kubernetes.
● Strong scripting/programming skills (Python, Bash/Shell) for automation.
● Working knowledge of Linux system administration.
● Experience with monitoring and observability tools such as Prometheus, Grafana, ELK Stack, DataDog or CloudWatch.
● Strong understanding of Git and collaborative version control workflows.
● Familiarity with relational and NoSQL databases (MySQL, PostgreSQL, MongoDB) in a deployment/operations context.
● Understanding of networking fundamentals and security best practices (DevSecOps), including exposure to SAST/DAST tools, container vulnerability scanning and secrets management solutions.
● Strong problem-solving, analytical and root-cause-analysis skills.
● Excellent teamwork, communication and cross-functional collaboration abilities.
● A committed, self-motivated individual able to take ownership of the role and work independently as well as in a team, and willing to participate in an on-call rotation [confirm/adjust: e.g. 24/7, remote-first] to support production incidents outside business hours.
● A portfolio of relevant projects, certifications (e.g. AWS/Azure/GCP, Kubernetes) or previous work experience is highly desirable.

🚀 Take the next step in your career—apply now!
Apply via;
https://cdl.zohorecruit.com/jobs/Careers/743130000032997128/DevOps-Engineer-Cloud-Infrastructure-Automation?source=CareerSite

🏨 JOB OPPORTUNITY: HEAD OF HOUSEKEEPING – DAR ES SALAAM, TANZANIA 🇹🇿Are you an experienced Housekeeping Leader from Keny...
14/10/2026

🏨 JOB OPPORTUNITY: HEAD OF HOUSEKEEPING – DAR ES SALAAM, TANZANIA 🇹🇿

Are you an experienced Housekeeping Leader from Kenya’s established hotels or resorts ready to take your hospitality career to the next level? 🌟

Our client, a family-owned hotel in Dar es Salaam, Tanzania, is looking for a highly experienced Head of Housekeeping to lead the housekeeping team and maintain exceptional standards of cleanliness, hygiene, room presentation, and guest satisfaction.

🎯 Who Should Apply?
✔️ Kenyan nationals with a valid Kenyan passport.
✔️ Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
✔️ 10–15 years of housekeeping experience in established hotels or resorts.
✔️ Proven experience managing or supervising a housekeeping team.
✔️ Strong leadership, organisational, communication, and quality-control skills.
✔️ Willingness to relocate to Dar es Salaam, Tanzania.

🎁 What’s on Offer?
🏠 Accommodation provided
🍽️ Food allowance
🛂 Visa support
📄 Work permit support

Apply via: https://zurl.to/OKHf?source=CareerSite

📢 We’re Hiring: CUSTOMER SERVICE SUPERVISOR📍 Location: Kigali, Rwanda🏢 Industry: BPO / Call CentreAre you an experienced...
13/10/2026

📢 We’re Hiring: CUSTOMER SERVICE SUPERVISOR

📍 Location: Kigali, Rwanda
🏢 Industry: BPO / Call Centre

Are you an experienced customer service professional who can lead teams, handle escalations and improve service quality?

📋 We are looking for:

1. A degree in a relevant field.
2. Swahili proficiency at C1 level and English proficiency at B2 level.
3. Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
4. At least four years of customer service experience.
5. A minimum of two years in a supervisory or leadership role within a call centre or contact centre environment.
6. Demonstrated experience managing teams, monitoring KPIs, handling escalations and improving service quality.
7. Experience in project coordination, quality assurance, reporting and staff training.

🗣️ Fluency in both Canadian French and English is highly preferred. Bilingual candidates with strong verbal and written communication skills in both languages will be given preference.

📲 Interested candidates who meet the requirements can scan the QR code on the flyer to apply.
Or apply through the link;

https://cdl.zohorecruit.com/jobs/Careers/743130000032994203/Customer-Service-Supervisor?source=CareerSite

Address

2nd Avenue Ngong
Nairobi

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00
Saturday 09:00 - 13:00

Telephone

+254726583140

Website

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