06/09/2021
Role: Customer Service Representative – Voice Process
Role Designation: Senior Process Associates
Shifts: 24X7 environment and night shifts
Location: Mumbai and Thane
Experience: 1-3 Years
The Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be:
• Manage large amounts of incoming calls
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts.
Competencies and Skills Required
• Proven customer support experience or experience as a client service representative
• Excellent communications skills
• Ability to listen and active problem-solving skills
•Good interpersonal skills
Required Education and Work Experience
• Full-time graduate or Undergraduate
Customer service experience in an international call center setting for a minimum of 12 months.
If interested, please share your resume with the below details to [Email address hidden]
