DVP Enterprises Pvt.Ltd, located in Rajamahendravaram started its operations in 2017 with a vision to offer our clients a center that caters to their needs, both in the BPO/ITES sector as well as in the field of Medical Transcription. Since the inception of operations, DVP Enterprises has made a constant effort to improve our methodology of processing work, but what we have not changed our ethics.
DVP Enterprises is an individually owned company and is now looking to spread its wings and venture into the field of BPO/ITES. DVP Enterprises is surely a start-upcompany, but we have a vision to be a pioneer in the field of Customer Service. We blend process expertise, information technology, and subject matter expertise in order to give our clients the best, which they deserve. We are looking forward to span our services over diversified areas like Finance, HR, Hospitality, Administration, Healthcare, Telecommunication, Marketing, etc.
In order to meet the clients’ individual needs, DVP Enterprises maintains a wide range of qualifications. We excel in our BPO/ITES/KPO operational and quality skills. Our extensive know
ledge base entails us in planning and executing operations effectively. At DVP Enterprises Pvt.Ltd, we are continually expanding upon our knowledge and services to assist clients with successful implementation of their “Business Solutions” across the Globe.
We at DVP Enterprises Primarily focus on Candidates enhancement both in growth wise and Spiritual wise. The domains and Verticals which we are proficient in are:
· BPO, IT/ITES, SOCIAL WELFARE, DEVELOPEMENT PROJECT EX*****ON AND OUTSOURCING
· OVERSEAS EDUCATION
· RECRUITING FOR DOMESTIC AND INTERNATIONAL ORGANISATIONS
· IN-HOUSE PROJECTS
· JOB FAIRS
· CAMPUS RECRUITMENT DRIVES
BENEFITS OF OUTSOURCING TO AN ORGANIZATION
1. Gain a competitive edge Increase flexibility and capacity Enhance overall performance Improve customer satisfaction Manage security, privacy, and risk Increase market share and revenues Improve Productivity Control cost.
2. Constantly works towards excellence. Has transparency in all dealings.
Has strong ethical values.
3. Constantly works towards exceeding clients’ expectations.
4. Takes feedback from others to improve.
5. Leads by example through personal accountability and credibility. Makes decisions that are impartial and unprejudiced.
6. Recognizes its employees as the reason of its success.
7. Ponders over own experiences for continuous learning and growth. Actively fosters the vision, mission, and values of the organization.
CUSTOMER CARE
· Inbound Customer Service & Technical Support
· E-Commerce Support Internal Services Helpdesk Chat, Emailing, Fax Services
HUMAN RESOURCES
· Payroll Processing
· Employee Database Management
· NSSF Management/Fund Management
· KNOWLEDGE SERVICES MARKET RESEARCH/SURVEY MARKET AND DEMAND Analysis data
· Mining
· Research
· ITES Consulting
· Lead Generation
ORDER MANAGEMENT
· Order & Lead Generation
· Order Acceptance & Maintenance
· Order Processing
PROCUREMENT
· Vendor Authorization
· Procurement, Purchasing, & Payment Services
DATA-RELATED SERVICES
· Data Entry, Verification, & Validation
· Data Scrapping
· Data Conversion
· Pre-crisis security measures at different levels in the organization
System-based security measures
· All systems will be password protected
· USB ports will be disabled on all machines
· Restricted internet access to protect confidential data from going out of the office
· Agents handling financial information are placed closer to the supervisors for monitoring.
PHYSICAL AND PREMISES SECURITY MEASURES CCTV cameras with remote access monitoring Security check for all employees at the entrance
Mobile phones, PDAs, Bags, Pens and Papers not allowed inside the office
World class fire and alarms services connected to our vendor central security desk
Security enabled premises with biometric fingerprint access control for Production area, Tech, and Server room
"Purpose Driven Life"
