Job available in pune

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13/02/2022

Hiring in pcmc. working avaialble for only graduate and freshers students.You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
You will update checklists for quality assurance and progress tracking, following standard operating procedures.

31/01/2022

We are looking for freshers candidates and Graduate in all sector. Candidates are responsible for communicating the benefits of a company's products in order to drive sales. Sales reps serve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services. Qualifications often include strong interpersonal and communication skills

24/01/2022

Vacancy available for all job seekers in pune/pcmc. Maintain a filing system for data on customers and external partnersDistribute incoming and outgoing mail.Prepare regular reports and presentations.Organize, store and print company documents as needed.Answer and redirect phone calls.Make travel arrangements.Handle queries from managers and employees.Update office policies and ensure compliance with them

19/01/2022

Opportunity for all freshers and all Graduate.Direct visitors to the appropriate person and office.Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).Provide basic and accurate information in-person and via phone/email.Receive, sort and distribute daily mail/deliveries.Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock

28/12/2021

New branch open in pcmc. Hiring freshers candidates, Nurshing / Engineering and All Graduate candidates. Candidates responsibilities include arrange meetings and appointments. Handling incoming call of customer. Undertake the tasks of receiving calls, take messages and routing correspondence.Handle requests and queries appropriately.Maintain diary, arrange meetings and appointments and provide reminders.Make travel arrangements.Take dictation and minutes and accurately enter data.Monitor office supplies and research advantageous deals or suppliers.Produce reports, presentations and briefs.

21/12/2021

New Opening in pune/pcmc. Looking for freshers and experienced person. Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilise excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products and services

14/12/2021

Candidates Maintaining the office areas, supplies and stationery. Handling calls, letters and Email communications.Filling and record keeping in physical and digital formats with print, scan ,copy operations.Maintaining inward/outward registers, attendance records, muster book etc.Should be a computer literate with knowledge of MS office.Should be proficient in English. (Read and write)

08/12/2021

Candidate Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

06/12/2021

New Hiring in pune/pcmc. required freshers candidate and all Graduate in pune/pcmc. Candidate will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

02/12/2021

Candidate Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensible way.Frequently attend educational seminars to improve knowledge and performance level. track record of over-achieving quota.Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

29/11/2021

Vacancy in pune/pcmc. required 12th pass and all freshers all Graduate. Candidate have verbal and written communication skills.professional personal presentation. customer service orientation .information management
organizing and planning.attention to detail.initiative.reliability.stress tolerance

26/11/2021

Candidate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Candidate should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Update our internal databases with information about technical issues and useful discussions with customers.Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share with our Product, Sales and Marketing teams.Assist in training junior Customer Support Representatives.

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Pune
411030

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