International BPO Recruitment

03/09/2015

Hi Team,

Urgent Opening with Capita India for the position of Analyst - Management Accounting (Band 6) (On High Priority)

Company Name : Capita India

Industry : BPO/ ITES

Company Website : www.capita.co.uk

Company Location : Vikhroli

Position/ Designation : Analyst - Management Accounting (Band 6)

Salary Range : Between 5.50 Lac PA - 6.0 Lac PA (Gross i.e. Including Variable)

Shift Timings : 1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM (UK Shift)

Working Days : Monday - Friday

Weekly Off : Saturday & Sunday

Gender Preference (M/F) : Male / Female

Age Limit : 45 Years

Education Qualification : Graduate / Post Graduate

Experience Required : Min. 3 Years of relevant experience in Management Accounting

No. of Positions : 13

Job Responsibilities : Please refer the attached Job Description

Candidate Requirement :
· Accuracy in interpretation and analysis of data

· Accuracy and timeliness of reports

· Identify and implement improvements within internal processes

· Excellent knowledge of Ms Excel, Word and Power Point

· Knowledge of Macro would be an added advantage

· Expert Knowledge of SAP

· Excellent verbal and written English


Transport Boundaries :
Western Line : Churchgate - Bhayander
Central Line : CST - Kalyan (Dombivali, Thakurli, Diva, Mumbra will not be considered)
Harbour Line : Vashi - CST
Harbour Line : Airoli / Rabale / Ghansoli / Koparkhairne (Turbe will not be considered)

Please forward the suitable profiles along with the attached Tracker filled with candidate details.

No Direct Lineups… Interview to be scheduled only after shortlisting….

Capita is a UK leader in business process management and outsourcing solutions. We work in life & pensions, customer management, recruitment & HR, business and admin support, finance services and local and central government. Find out about our BPM and BPO services and our experience.

03/09/2015

Hi Team,

Urgent Opening with Sitel India for the position of Team Leader (Sales/ Upselling) for Gurgaon Location (ON HIGH PRIORITY)

Company Name: Sitel India

Industry: BPO

Company Website: http://www.sitel.com/countries/india/

Job Location: Gurgaon (PFA to check non-hiring zone)

Position: Team Leader

Process: Equifax (Sales/ Upselling)

Salary Range: Max. up to 5.15 Lac PA | Fixed: 4.25 Lac PA + Unlimited Sales Incentives

(Depends on Candidate’s Profile, Current / Last CTC Drawn & Interview Rounds)

Shift Timings: US Shifts

Working Days: Monday to Saturday

Weekly Off: Sunday

Gender Preference: Male/ Female

Age Limit: Max. up to 39 Years

Educational Qualification: Graduate/ Postgraduate

Experience Required: Min. 2 Years Experience as a "Team Leader" on papers with International BPOs from Sales/ Up Selling Process only

Candidate Requirement:
· Candidates from Domestic BPO cannot apply

· Candidates from International BPO can only apply (Candidates from Well established/ known BPO will be preferred)

· Candidate should be currently associated with a Sales or Upselling process with an international BPO

· Excellent English Communications Skills

· Team Handling Skills

· Should have clear understanding of the TL KPIs

· Candidate should be residing in or nearby Gurgaon (MUST)


Please source candidates from International BPOs (Well established preferred) with a designation as "Team leader" on papers from Sales/ Up selling processes (MUST).

Candidates from Domestic BPOs or Small Time International BPOs can not apply.

Since it's establishment in 2000, Sitel India has become one of our most successful business process outsourcing hubs and an essential part of our global enterprise.

03/09/2015

Please find attached the JD for VIP Sales Position
· Sal Offered – upto 29000/-pm + Incentives

· Day Shift

· No of Positions – 10

· Level – Sr. Executive
Company People Interactive Location Mumbai
Department CRM Business Unit Shaadi.com
No: of Direct reportees None Reporting to Team Leader, Emerging Businesses


Title

VIP Sales Consultant


Role

We are looking for high-performing sales professional for VIP SHAADI who is self driven is an extremely high achiever in HNI sales in the previous organizations. He should be enthusiastic for Sales for Shaadi’s high end business VIP SHAADI which is a luxury service for the Rich and Affluent HNI’s. We are in the business of finding people happiness and consequently somebody who is mature, professional, target and result-oriented , has high listening and communication skills and cares deeply for our HNI customers will be able to succeed in this role. The role is a core HNI sales role for developing the business for VIP SHAADI where the individual is expected to be extremely driven and aggressive to drive and achieve sales on his own as well as with a large and distributed Telesales organization.


Responsibilities

For the VIP SHAADI business the candidate will need to:

• Generate HNI sales and subsequently high revenue for VIP SHAADI.
• Develop the business by reaching out to VIP customers.
• Achieve the month on month target for VIP Sales.


Requirements

• Min Qualification: Graduation
• HNI Sales Advisor, HNI Manager , HNi Senior Sales executive in reputed organizations.
• Excellent HNI business development, sales, and operations skills.
• High Achiever in HNI Sales.
• Excellent English oral and written.

Preferred:

• A very positive and can-do attitude.
• Excellent oral and written communication skills and one more regional language.
• Target and Goal driven.
• Pleasing personality and highly professional.








About Shaadi.com

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India’s best known Internet brands & the world’s largest matrimonial service. It was founded with one simple objective – to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonials when it launched in 1996 and continues to lead the exciting matrimony category after more than 16 years. The service has touched the lives of 20 million people globally and helped over 2 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the world’s 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the world’s most engaging brand on Facebook.
Connect on Twitter
&
Join us on Facebook www.facebook.com/shaadicom

Shaadi.com, The World’s No.1 Matchmaking Service, celebrates life, love & marriage. Join us on a jour

03/09/2015

i Team,

Urgent opening with Sutherland Global Services for the position of Manager Business Analytic - (Director) level at Hyderabad location

Company Name : Sutherland Global Services

Industry : BPO/ ITES

Company Website : http://www.sutherlandglobal.com/

Position/ Designation : Manager Business Analytic - (Director)

Job Location : Hyderabad

Salary Range : Max. Up to 23 Lac PA (Gross)

Shift Timings : 12pm to 9pm & 1pm to 10pm

Working Days : Monday - Friday

Weekly Off : Saturday - Sunday

Gender Preference (M/F) : Male / Female

Education Qualification : Graduate / Post Graduate

Experience Required : Min. 7 Years experience into Business Analytics

Job Profile : They will be working with domain experts inside the BPO arm in the organization to learn and understand their data + processes to create analytics solutions that will improve their current processes and then work with IT to implement them in the current systems.

Candidate Requirement :
· Proficient in structured dataset analysis => must be familiar with concepts like Regression, Decision Trees, Time Series Forecasting, Clustering

· Knowledge of building predictive models and validating them to select the best model for use

· Knows how to deal with lots of variables in datasets and select best variables to include in the model

· Knowledge of integrating data from a variety of sources and able to look for automation opportunities

· Knows how to perform exploratory data analysis using visualizations to come up with initial insights

· Strong hands on expertise in SQL + Excel is must

· Excellent knowledge of one or more statistical programming language is must (preferably open source languages R or Python)

· Must love doing programming and rapid prototyping data applications

· Should be able to understand the business objective of map out the data requirements + the analytics efforts

· Must be able to articulate business value from the Analytics output and drive integration of analytics in business processes and platforms

· Must be able to communicate in layman terms the story and insights from the data

· Should be able to work and collaborate with team members from various other functions


Preferred Skills :
· Systems aptitude and experience, knowledge to run BI tools (like Cognos, Tableau, etc)

· Familiarity with big data tools and platforms (such as Hadoop, Hive, Hbase, MAPR, etc.)

· Familiarity with NLP toolkit

· Knowledge of Healthcare + Health Insurance industry


Target Companies : Healthcare KPO's, Stock Trading Companies, Financial Institutions (Banks), Market Analysis Companies ( Data Monitor)

Sutherland Global is a technology and analytics enabled Business Process Outsourcing enterprise delivering end-to-end integrated BPO solutions.

03/09/2015

Hi Team,

Urgent opening with The Maersk Group @ Powai location for the position of Team Leader – Operations (Back Office)

Company Name: The Maersk Group

Industry: KPO

Company Website: http://www.maersk.com/

Company Location: Powai

Position: Team Leader – Operations (Back Office)

Reports To: Team Manager

Salary Range: Max. up to 5 Lac PA (Fixed)

Shift Timings: 24*7 (Rotational Shifts)

Working Days: Any 5 Days in a Week

Weekly Off: Any 2 Days in a Week

Gender Preference: Male/ Female

Age Limit: Max. up to 35 Years

Education Qualification: Graduates/ Post Graduates

Experience Required: Min. 5 years in a Back Office Process in a BPO/ KPO (Min. 2 years as a Team Leader on papers)

Key Responsibilities:
Ø Performance Management:

To maintain/reach following by sound monitoring and follow ups-

· Zero tolerance for errors Zero waiting time

· To ensure team follows most optimum known standardized process

· To ensure team produces with highest levels of productivity and that the median performance keeps

· getting improved


Ø Communication /Mail Management:

· Ensure APM mails are being responded within 4 hours by the team

· Understand the business focus and respond to mails basis urgency derived of this understanding

· Ensure Maersk values and e-mail policies are adhered to by self and within the team

· Ensure that communications are factual, error free, crisp and complete


Ø SLA Management /Reporting Related:

· Ensure ‘Visual Factory’ is updated correctly, neatly &, in time and explain same to all stake holders

· Ensure correct focus and prioritization maintained on various process measures thereby driving result

· measures in respective correct directions

· Convert and report ‘data’ obtained from ‘Visual Factory’ and other reports in to comprehensive

· information readers and circulate to relevant desks

· Ensure the correct and continuous focus by direct reports on managing the process measures under

· their control and ensuring vigorous and effective root cause analysis / action on signals seen in VF result measures

· Ensure communication suitable to Team Members’ level of comprehension is derived out of various PEX tools while avoiding chances of diluting, corrupting or sending over-reacting signals to direct reports

· Ensure ‘cause’ of ‘negative’ signals is diagnosed and URGENTLY treated

· Convert ‘Visual Factory’ outputs in to ‘Team Deliverable’ measurements

· Track development of team Leaders on various measurement basis Visual Factory


Ø Team Management / People Management:

· Ensure direct reports are adequately trained to perform the tasks assigned to them

· Monitor individual performance and providing timely / specific feedback to individuals in a constructive manner

· Support/Coach / Encourage and motivate team leaders for better performance

· Identify and develop high potential leaders as a backup & succession planning

· Conduct team meetings for sharing information, reviewing team progress on deliverables / projects etc.

· Ensure EES is worked on and improved survey on survey


Ø Continuous Development:

· Ensure that staff training is a continuous process with emphasis on ongoing development

· Identify areas for improvement in service delivery (cost / data quality / productivity / customer

· requirements) based on ‘Voice of Customer’ feedback /proactive analysis of operational efficiency/ effectiveness

· Propose improvement projects with supporting data, benefits and time / cost involvement

· Plan and implement signed off projects and report progress / actual benefits

· Find and promote ways to ‘Share Knowledge within the team(s)’

· Review standard processes continuously and keep making them leaner


Ø Planning and Administration:

· Encourage staff /team leaders to have a yearly leave planning

· Ensure right level of attritions


Ø Values Based:

· Ensure Company vision, values & ethics are upheld within team at all times through professional

· behavior / by being a role model for the team whilst withholding the Cultural Amplifiers.


Candidate Requirements:
· Should have an Experience of Managing a team of Min. 8 to 10 Associates

· Experience of Shipping/ Logistics process is MUST

· Knowledge of ML systems

· Be a self starter and can work independently

· Have a positive and constructive attitude

· People management skills

· Understanding of process excellence initiatives & ‘Six Sigma’ process management


Joining: Max. up to 1 Month (Candidates who can join immediately or within 20 Days will be preferred)

Please source candidates who are currently working as “Team Leader” on papers in a Shipping/ Logistics Back Office Process from Any BPO/ KPO.

Candidates from Voice/ Blended Process can not apply.

The Maersk Group is a global conglomerate operating in global trade, shipping and energy. Maersk employs over 88,900 people and is present in over 130 countries

27/08/2015

Dear all,
PFB Merucabs Part time requirement

Shift timings: 6 PM -10.30 PM (no drop ,pickup)
Salary range: 5500 CTC, net take home 4500
Eligibility criteria: undergraduates only, freshers are fine for this role

27/08/2015

Hi Team,

Walk In Interview on daily basis with Ace BPO for the position of Team Leader - Voice – Customer Service (On High Priority)

Company Name: Ace BPO

Industry: BPO

Company Website: http://aceonline.in/

Company Location: Thane

Position: Team Leader - Voice - Customer Service

Process: Onida Customer service

Salary Range: Max. up to 17 K in hand per month

Shift Timings: 9am to 9pm (Any 9 hrs Shift )

Working Days: Any 6 days in a week

Weekly Off: Any 1 day weekly off

Gender Preference: Male/ Female

Age Limit: Max. up to 35 Years

Education Qualification: HSC/ Graduates

Experience Required: Min. 06 months as a Team Leader - Voice - Customer Service on Papers

Candidate Requirements:
· Good Communication Skills

· Min. 06 months experience as a Team Leader - Voice - Customer Service Process on Papers (MUST)

· Team Handling Skills


Joining: Immediately or In Week

Please source candidates from Customer service process from Domestic / International BPO.

Please line up the candidates directly between 11pm to 5 pm at below mentioned address:

India is a talent rich country. Of the 23 software companies in the world that have achieved the prestigious SEI-CMM Level 5, 15 of them are Indian.

27/08/2015

Hi Team,

Urgent opening with Altisource for the position of MIS Analyst

Company Name: Altisource

Industry: BPO

Company Website: http://www.altisource.com/

Company Location: Jogeshwari

Position: MIS Analyst

Salary Range: Max up to 5.20 Lac PA

Shift Timings: Any 9 hours shift between 12 PM to 12 AM

Drop Facility:
For Female – Any shift that ends after 9 PM
For Male – Any shift that ends after 10 PM

Working Days: Monday to Friday

Weekly Off: Saturday & Sunday

Gender Preference: Male/ Female

Education Qualification: Graduate

Experience Required: Min 1 Years as a MIS Analyst/ Executive on papers

Job Responsibilities:
· Understand the business in detail and identify deviations from process

· Understand the data/system needs of the business

· Business/Process data analysis and reporting

· Data identification, collection, validation, collation and preparation of various reports

· Ad-hoc analysis to facilitate executive management in decision-making

· Respond to the need of internal & external entities for data, analytical and quantitative support

· Create monthly reports using BO, Crystal Reports (or SQL), Microsoft Excel and PowerPoint to present operational and financial performance of the department


Key Result Areas:
· Identify, crystallize and present opportunities for process improvement and collaborate with the production team for implementation

· Work in conjunction with the other team members in the gathering of the detailed reporting requirements

· Deliver daily/weekly/monthly process reports timely and accurately

· Provide analytical reports to management to support decision-making

· Drive automation for improved reporting and analysis of operations


Candidate Requirement:
· Graduate with at least 1 year of work experience

· Advanced working knowledge of MS Excel

· Ability to work independently with high level of focus on detail

· Proficiency in computer skills with an emphasis on MS Office (PowerPoint, Access, Visio, Word)

· Open to working in shifts and task oriented

· Good communication skills

Altisource Home

27/08/2015

Dear all,
Altisource (Vashi)is hiring for Mortgage Collections
HSC with minimum 6 months any experience / Graduate fresher can apply
Candidates with Collections experience will have an added advantage

Salary range: 15000 to 22000 (Net) + Incentives

US Shifts
Saturday & Sunday fixed off

27/08/2015

Hi Team,

Urgent openings with Geolife Group @ Mulund West for the position of Sales coordinator/ International Marketing Executive.

Company Name: Geolife Group

Company Website: http://www.geolifegroup.com/

Company Location: Mulund West

Gender Preference : Male / Female

Position: Sales coordinator/ International marketing Executive

Salary Range: Between 3.0 – 3.6 Lac PA

Education Qualification: Graduates/ Post Graduate ( MBA)

Experience Required: Min. 2 Years

Shift Timings: 10:00am to 6:30pm

Working Days: Monday to Saturday

Weekly Off: Sunday


Job Description :

· Managing all the sales related activity of the company

· Handling a high volume of customer enquiries whilst providing a high quality of service to each caller

· Writing up accurate and grammatically correct sales correspondence

· Tracking sales orders to ensure that they are scheduled and sent out on time

· Ordering and ensuring the delivery of goods to customers

· Supporting the field sales team

· Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents

· Organizing sales promotional campaigns

· Contacting potential customers to arrange appointments

· Resolving any sales related issues with customers

· Work with the existing products/services to find new channels and markets for distribution

· Research and recommend new products/services

· Explore and negotiate acquisitions of other companies

· Analyze and present joint venture concepts (working with other businesses or brands that may be synergistic)

· Find ways to sell more products/services to new and existing customers by adjusting current systems and marketing approaches

· Explore and stay abreast of competition in an attempt to find and maintain a competitive edge

Effectively communicating with customers in a professional and friendly manner.
Speaking with customers using clear and professional language.
· Responding to sales queries via phone, e-mail and in writing

Accurately analyzing and assessing statistical data.




Candidate Profile :

· Excellent Written & Verbal Communication Skill

· Strong computer and management skills.

· Must be strong in Sales, Client coordination, International Marketing Executive




Please Note : Client will be taking telephonic interview first so please share the profiles with contact details.

27/08/2015

Hi All,

PFB the current and urgent requirement for Goregaon Serco- positions needs to be closed on priority. Please speak to your respective SPOC for further clarification or else feel free to call me.

ADIB
Required No.s 30
Designation
Customer Service Associate
Process details
Inbound customer Service for UAE customers
Shifts
24*7 shifts, weekly rotational
Qualification
Minimum HSC Pass out or Graduate
Minimum Age
18 years as on date of joining
Prior Experience
under-graduate experienced and graduate fresher
Communication Skills
Excellent Communication in English
Salary
14000/- in hand + 1500 incentives + client incentives
Consultant Pay out
Rs.5000/-

Etisalat Outbound
Required no.s 20
Designation
Customer Service Associate
Process details
Tele Sales for Etisalat Products (Sales]
Shifts
Day shifts [Fixed Friday Off]
Qualification
Minimum HSC Pass out or Graduate
Minimum Age
18 years as on date of joining
Prior Experience
under-graduate experienced and graduate fresher. Fresher's should be aggressive
Communication Skills
Good Communication Skills
Salary
12500/- in hand 15000gross + incentives
Consultant Pay out
Rs. 5000/- per joinee
Etisalat GQ
Required no.s 20
Designation
Customer Service Associate
Process details
Solving Customer Queries Inbound
Shifts
Rotational Shifts [Including Night Shifts]
Qualification
Minimum HSC Pass out or Graduate
Minimum Age
18 years as on date of joining
Prior Experience
under-graduate experienced and graduate fresher. Fresher's should be aggressive
Communication Skills
Average Communication Skills in English and Good Hindi
Salary
12000/- CTC, 9800/- in hand + incentives
Consultant Pay out
Rs.1500/- per joinee
Thomas Cook
Required no.s 25
Designation
Customer Service Associate
Process details
Tele Sales for Travel Packages (domestic and international)
Shifts
Day shifts
Qualification
Minimum HSC Pass out or Graduate
Minimum Age
18 years as on date of joining
Prior Experience
Travel background required, or else a course done in travel domain
Communication Skills
Above Average in English
Salary
13K CTC to 15k CTC + incentives
Consultant Pay out
Rs. 6000/- per joinee, valid till 31-Aug-15

27/08/2015

Hi Team,

Urgent Openings with I-CAN BPO @ Koparkhairane for the position of Team Leader - Operations for a Medical Insurance Sales Process

Company Name: I Can BPO

Industry: BPO

Company Website: http://www.icanbpo.com/

Company Location: Koparkhairane

Position: Team Leader - Operations

Process: Medical Insurance Sales Process (International)

Salary Range: Max. up to 25K per month (Open for Negotiation) (Depends on candidate’s profile, Current or Last drawn CTC & Rounds of interview)

Shift Timings: Any shift between 6:30pm to 7:30am

Working Days: Monday to Friday

Weekly Off: Saturday & Sunday

Gender Preference: Male/ Female

Age Limit: Max. up to 35 Years

Education Qualification: Undergraduate/ Graduates

Experience Required: Min. 1 Year experience as a Team Leader - Operations on papers from International Medical Insurance Sales Process (MUST)

Accountabilities/ KRA:
· Conversion on closures

· Attendance

· Attrition

· Leakages

· Team welfare


Skills:
· Good Listener

· Strong on Processes

· Good communication skills

· Excellent People Skills

· Proven Track Record in the Sales domain

· Meeting Sales Goals

· Team Management

· Performance Management

· Building Relationships

· Results Driven

· Planning

· Exposure to handling network of direct sales staff


Pick up and Drop will be provided either Centralized (i.e. from candidate’s nearby locations) or From/Till Candidate’s Home according to the Shift Timings

Please source candidates who are on paper “Team Leader” in International BPOs from the Medical Insurance Sales process only.

ICAN BPO Services have their call center unitin india.