03/06/2026
General Manager – Operations (Multi-Specialty Hospital)
Location: Western Suburbs, Mumbai
CTC: ₹40–50 LPA
About the Opportunity
Pharma Placements is handling a key leadership position for our client, who is launching a new healthcare venture in Mumbai. We are looking for an accomplished healthcare professional to lead and manage hospital operations, drive patient-centric excellence, ensure regulatory compliance, and support sustainable business growth.
Role Purpose
To provide strategic and operational leadership for the hospital, ensuring high-quality patient care, operational excellence, regulatory compliance, superior patient experience, and sustainable business growth. The incumbent will be responsible for driving operational efficiency, quality standards, and overall hospital performance.
Span of Control
Direct oversight of:
Nursing Administration
Front Office
Billing & Revenue Cycle Operations
IPD & OPD Operations
Patient Services
Facility Management
Housekeeping
Security
Biomedical Coordination
Quality & NABH
Operational Excellence Initiatives
Key Responsibilities
Hospital Operations Management
Lead and manage end-to-end hospital operations, including:
OPD Management
IPD Management
Emergency Services
Diagnostics & Support Services
Patient Flow Management
Bed Occupancy & Utilization
Resource Optimization
Patient Experience Excellence
Drive exceptional patient care and service standards through:
Patient Satisfaction Initiatives
Service Quality Enhancement
Complaint Resolution & Escalation Management
VIP & International Patient Management
Patient-Centric Process Improvements
Financial Performance (Preferred)
Support the hospital’s financial objectives by:
Revenue Optimization
Cost Control & Productivity Enhancement
Operational Efficiency Improvements
Resource Utilization Management
Quality & Accreditation
Lead all quality and accreditation initiatives, including:
NABH Accreditation & Reaccreditation
Quality Audits
Clinical Governance Support
Risk Management
Continuous Quality Improvement Programs
Regulatory Compliance
Ensure compliance with all applicable regulations, including:
Clinical Establishment Act
Biomedical Waste Management Rules
Fire & Life Safety Regulations
Labour Laws
Statutory and Local Regulatory Requirements
Stakeholder Management
Build and maintain strong relationships with:
Consultants & Doctors
Patients and Attendants
Government Authorities
Vendors & Service Providers
Internal Functional Teams
Doctor Engagement & Relationship Management
Key responsibility areas include:
Consultant Onboarding
Doctor Retention Programs
Practice Development
Conflict Resolution
Strengthening Doctor–Hospital Relationships
Business Growth & Expansion
Drive growth initiatives through:
Service Line Expansion
Specialty Development
Occupancy Enhancement
Market Share Growth
New Business Opportunities
Strategic Partnerships
Ideal Candidate Profile
Education
Mandatory:
MBA in Hospital Administration / Healthcare Management, or
MHA (Master of Hospital Administration)
Preferred:
MBA with Clinical Background
NABH Assessor Certification
Additional Certification in Healthcare Quality or Hospital Management
Experience
10–15+ years of progressive experience in hospital operations
Proven experience in managing large multi-specialty hospitals
Hands-on exposure to NABH implementation and quality systems
Strong experience in doctor engagement and stakeholder management
Preferred Industry Background
Candidates from reputed healthcare organizations such as:
Leading Multi-Specialty Hospitals
Renowned Healthcare Institutions
Healthcare Organizations known for Operational Excellence and Quality Standards
Critical Competencies
Strategic Competencies
Business Acumen
Strategic Planning
Financial Management
Hospital Growth Strategy
Leadership Competencies
Team Leadership
Stakeholder Management
Change Management
Decision Making
Functional Competencies
Hospital Operations Management
NABH Standards & Accreditation
Quality Systems
Patient Experience Management
Revenue Cycle Management
Regulatory Compliance
Key Success Metrics (KPIs)
Patient Satisfaction Scores
Bed Occupancy Levels
NABH Compliance Scores
Operational Efficiency Metrics
Revenue Growth & Cost Optimization
Consultant Satisfaction & Retention
Employee Engagement Scores
Quality & Clinical Governance Outcomes
Application Details
Interested candidates whose experience and qualifications match the above requirements may email their updated profile to:
📧 [email protected]
For any queries or further discussion, please feel free to contact:
📞 9820234987
📞 9820229398
References of suitable candidates from your professional network would be highly appreciated.
Regards,
Kanika Vinayak
Pharma Placements
Kanika Vinayak
(Managing Director)