30/10/2020
DXC fresher's drive for women candidates only . If anyone interested then please ping me or message me in chat window I will share my email id , Please read the requirement details.
Education Qualification
· B.Sc. in IT/Computer Science/Mathematics/ Physics/Chemistry; or BCA
· 60% aggregate in academics (10th, 12th, and Graduation)
· Employment Type: Full Time permanent role
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Dear Colleagues,
Gender diversity is core to our growth strategy and our hiring practices reflect the company’s commitment to promoting an inclusive culture. The ITO and Cloud Security business groups within DXC is inviting women candidates for “Senior Assistant: Technical Support” role.
Here is a chance for you to refer such women who fit the role and earn a referral bonus.
ITO and Cloud Security Business Group
Job Role
Senior Assistant :Technical Support
Job Description
The candidate plays a role of an ongoing interface between the client and DXC. She:
· Assists in gathering the required information, to handle customer software, technical quires, troubleshooting, and problem-solving of end users
· Manages customer expectations regarding estimated response times for issue resolution, meets SLAs like response and resolution times by partnering with L 2 and L 3 teams within the organization
· Collaborates with technical support team members to properly manage customer inquiries and escalate when needed
· Owns customer technical issues from reporting of the issue to its resolution, keeps the customers updated about the issue status, monitors the given tasks as needed
· Ensures compliance with internal processes and standards for IT support
Job Requirements
She should:
· Have an ability to work with cross functional teams across domains
· Possess effective English communication skills (both written and spoken)
· Be flexible to work in a 24 X 7 support environment (night/morning shifts)
Job Level
· Job Level: L 2
· Work Experience : 0-1 yr.
· Work location: Bangalore/Chennai/Noida
Education Qualification
· B.Sc. in IT/Computer Science/Mathematics/ Physics/Chemistry; or BCA
· 60% aggregate in academics (10th, 12th, and Graduation)
· Employment Type: Full Time permanent role
How to refer someone?
Obtain your referral’s email address, phone number, and a soft copy of his or her resume and please share the updated resume at