28/02/2024
We are looking for enthusiastic, self-motivated young individuals with good communication skills(Hindi and English) to join our team as 'DIGITAL CUSTOMER SPECIALISTS' (DCS's).
"DCS's" are required to :
• Manage our users by answering product and service related questions to ensure excellent service standards
• Maintain high user satisfaction and to solve product and service issues.
Based on the skills required to manage the above role and responsibility, the 'selected' candidate/s will be onboarded as per our internal processes. Using our technology interface, DCS's will be responsible to onboard users, assess risk, disburse and collect funds.
Desired Candidate Profile :-
· Education Required - 12th pass or Graduate
· Candidates pursuing full-time courses are not eligible
· 0-3 years of prior work-experience in the field or in a related area
· Should be 'Fluent' in English and/or Hindi.
· Office Timing: 8 AM to 9 PM ( Any 9 hrs Office window)
· Flexible / Comfortable to work-in 'Rotational Shifts' (9-hour 'shift' pattern)
· Prior work-experience in a BPO / Contact Center (Voice Process - Outbound and Inbound 'preferred')
· Freshers are welcome with good communication skill in English & Hindi with Basic knowledge Microsoft Office
· Job Location: Saltlake Sec-V, Kolkata
· Selected candidates should stay/relocate (preferably) within 30 Kms. from the office (Salt Lake, Sec. V)
CTC Range : INR 14,000 per month to INR 18,000 per month (Inclusive of PF and ESI benefits)
Other Compensation Benefits: Individual Performance based Incentives
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