17/10/2024
Job description - Travel Consultant / Senior Travel Consultant (Day Shift)
Email resume at [email protected]/ [email protected]
A minimum of 3 years of relevant experience is a must. Should be well versed in handling Domestic, International, Hotels, Rail, and other Miscellaneous services for corporate clients.
1. Location – Delhi (2) & Mumbai (1)
2. Day Shift
Roles and Responsibilities: -
1. Incumbent will be responsible to efficiently manage travel requirements for all over the world for the customer via emails, calls and chat.
2. Counseling travelers on the most efficient routes, lowest available fares, and travel products/services.
3. Efficient in handling regional and global corporate clients with their end to end travel requirements: Providing support for travel related requests, such as Air reservation/ Ticketing/ Exchange/ Hotels and car booing requests; in the highest level of professionalism and efficiency.
4. Maintain ongoing, collaborative, working relationships with co-workers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
5. Additional responsibilities may include, customer service issue follow-up and resolution, visa and/or passport processing, voids, refunds, exchanges, and split ticketing
6. Facilitate visa processing
7. Flexible to adapt and learn new tasks and keen to multi-tasking.
8. Flexible to support other line of business process, if needed
9. Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
