12/03/2025
Skoda is Hiring!
Location - Patna, Bihar
Whatsapp - 917303309915
1. Customer Care Manager Skoda | Patna - Leads the customer care department, develops service policies, handles escalated issues, and drives continuous improvement in customer satisfaction.
Key Responsibilities:
• Lead the customer care department to deliver exceptional service.
• Develop and implement customer service policies and procedures.
• Handle escalated customer issues and ensure timely resolution.
• Train and mentor the customer care team to achieve performance targets.
• Analyze customer feedback to drive continuous service improvements.
2. Customer Care Executive (CRE) Skoda | Patna - Provides first-line support for customer inquiries, assists with service-related questions, and ensures a positive customer experience through effective communication and follow-ups.
Key Responsibilities:
• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Assist customers with service-related questions and support requests.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and resolve issues.
• Collaborate with other departments to enhance overall customer experience.
3. General Manager Sales (GM) Skoda | Patna - A senior sales leader responsible for driving revenue growth through strategic planning, team leadership, and relationship management.
Key Responsibilities:
• Develop and implement effective sales strategies.
• Lead, mentor, and motivate the sales team to achieve targets.
• Monitor sales performance and market trends.
• Build and maintain strong relationships with key clients and stakeholders.
4. General Manager Service (GM) Skoda | Patna - A key leader overseeing service operations, ensuring quality service delivery, and managing after-sales activities to maintain high customer satisfaction.
Key Responsibilities:
• Oversee all service operations and after-sales activities.
• Ensure high standards of service quality and customer satisfaction.
• Manage and optimize performance of the service teams.
• Implement strategies for process improvement and cost management.
