16/06/2020
Here are the job details:
Job Role: NOC Engineer
Location: Gurugram
Shift Time: Rotational Shift (24*7)
Primary Skills: Candidate must have worked on Server Support incident management, Network Operation Center
Job Description:
-Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond • Collate and interpret information from various sources to help diagnose the issue.
-Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
-Handle issues of all priority based on impact and criticality. • Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
-Write end user mass communications, and share them as per process.
-Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis.
-Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
-Perform infrastructure health checks and flag issues based on impact. • Participate and contribute to CAB meetings for infrastructure changes.
-Performing disaster recovery operations and data backups when required.
-Manage and maintain EM7 & SolarWinds Monitoring Systems.
-Identify problems, and frequently present viable solutions to problems.
-Handle multiple priorities with multiple clients / ability to work in multi-client environment.
-Should be open to suggest and help implement process improvements and development opportunities for self and the team. • Consistently demonstrates good customer service throughout the area of responsibility.
-Co-operate with other teams. Actively encourage strong working relationships with other teams.
-Contribute to service desk teams and share volume for Incidents and request fulfilment.
-Provide user administration support (Account provisioning, User On-boarding/Off-boarding, Access provisioning for specific systems, Grant, Modify, Remove User Access through Active Directory, Terminating User Access for Terminated Employees, User Access Administrator etc, De-provisioning accesses as when requested/required.
Interested Candidate
Pooja Sharma
Talent Acquisition Group- Human Resource | www.incedoinc.com
Direct: 8375000650
248, Udyog- Vihar, Phase- 4, Gurugram, Haryana, 122015
2018 CRN Solution Provider 500 Company
2018 Inc. 5000 Awardee
