06/01/2024
We're Hiring!
Position: Customer Service Representative
Location: R32, First Floor, R Block, Shakarpur, Near Airtel Office, Opposite Heera Sweets, 110092, Laxmi Nagar
Responsibilities:
Handle complaints
Answer calls
Help train new employees
Make outbound calls
Collect customer feedback
Identify and escalate issues to supervisors
Process orders and payments
Upsell products and services
Answer questions about products or services
Build sustainable customer relationships
Follow scripts
Follow up on customer calls
Hire and onboard new employees
Participate in training
Track customer service KPIs and metrics
Conduct market research
Document knowledge as solution articles
Handle customer engagement
Meet qualitative and quantitative targets
Organize all conversation records
Resolve issues
Respond to customer reviews
Take ownership of customer issues
Benefits:
Competitive salary
Flexible work hours
How to Apply:
Send your resume and cover letter
Application Deadline: January 8, 2024
