08/05/2015
Environments Application Engineer Job Description
Position Summary
The role of the Environments Application Engineers to establish and maintain client environments for key Oracle EBS and SAP customers as part of our global Environments team in support of the global support organization. The position has the responsibility for researching, troubleshooting and supporting of remote desktop, citrix and other supporting technologies. The role of the Environments Application Engineer requires the expertise and skills to evaluate the customer desktop and server environment, networking configuration, firewall and VPN infrastructure and then deliver rapid setup of standard tools onto client virtual machines within complex, integrated and highly-configured environments, these tools will be used in support of SAP and EBS applications.
Essential Duties & Responsibilities
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Windows, Citrix and Remote Desktop functionality and technology
• Configuration of Citrix virtualization technologies: VDI, XenApp, XenDesktop
• Hands-on configuration of Microsoft, Citrix, network design/implementation, troubleshooting, application packaging and integration
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Configuration and administration of operating system and server software including but not limited to: Windows Operating systems (Windows 7 and 8), Windows Server 2008, 2012 and 2014 comfortable working at the Registry level
• Configuration and deployment of Microsoft Office & Internet browsers (IE, Firefox, Chrome)
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Implement security policies, procedures and technologies to ensure secure system access and controls
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
• Assist in the training of other team members in the best practices of analysis and deployment of supporting tools for majoe ERP applications
Location
• Hyderabad or Bangalore
Education
• Bachelor Degree in Computer Science or related field or equivelant experience.
Experience
• 5+ years relevant Administration experience
• Must have strong Microsoft, Citrix, network design/implementation, troubleshooting, application packaging and integration, and performance tuning skills.
• Deep understanding of Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP) and Group Policy Objects (GPOs)
• Demonstrated thorough knowledge of desktop management concepts such as local profiles, roaming profiles, email profiles and software distribution.
• Demonstrated knowledge and experience centrally managing zero/thin-client endpoint devices.
• Demonstrated knowledge of Java SDK concepts and knowledge of the Oracle Application Framework
Skills
• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support
• Strong knowledge of Citrix Virtualization technologies – administration & troubleshooting
• Experience working directly with the Windows Registry to solve configuration issues
• Working with security settings
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Ability to work calmly and professionally in high pressure situations.
Desired Qualifications
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
Interested candidates share me the profiles to [email protected]