17/07/2014
Requirement Information
Account Name Leading Bank
Requirement: Relationship office - NR
Description : Relationship Officer KRAs:
• To handle customer service requirements like account opening, grievances, liability product selling, education on product features, cheque book issuance. Predominantly for NR Customers. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers.
• EXPERIENCE, QUALIFICATIONS & QUALITIES: Graduates with total experience of 3 - 6 years with relevant exp of atleast 1 year in financial services or banks. MBA with lesser experience is also OK. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered. AGE: 23-32 years
• TARGET COMPANIES: - Foreign Banks - New Pvt Sector banks from NR Role
• OTHERS: Reporting to: BM
• THE ROLE : NTB of SB / Relationship of NR Clients, REVENUE GENERATION, NR CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS
Location : Anna Nagar or T Nagar
Skills: NRI, RM, Liabilities, Branch Banking,
Opening:1
Experience 4(Total)3(Relevant)
Location: Chennai
Salary: 425000
