08/10/2024
π We're Hiring! π
Position: Retention Executive/Assistant Manager
Company: Plixlife
Location: Mumbai
Experience: 1-3 Years
Salary: βΉ4.00 - 7.00 LPA
Are you passionate about driving customer engagement and retention strategies? Plixlife is looking for a dynamic Retention Executive/Assistant Manager to join our team! You will play a key role in maximizing customer loyalty, increasing customer lifetime value, and driving repeat revenue through data-driven insights and personalized campaigns.
Key Responsibilities:
Customer Segmentation & Analysis: Analyze customer data to identify key segments and develop personalized communication strategies via SMS, Email, WhatsApp, and Bots.
Retention Campaigns: Plan and execute targeted retention campaigns across multiple channels, ensuring smooth ex*****on and effective communication.
Feedback & Surveys: Implement feedback loops and surveys to gather customer insights and address pain points.
Analytics & Reporting: Measure campaign performance, customer metrics, and provide detailed reports to senior management.
Cross-functional Collaboration: Work closely with product, sales, and customer support teams to align strategies with business goals.
Requirements:
Familiarity with A/B testing and CRM systems (Clevertap preferred).
Proficiency in analytics tools like Google Analytics, CleverTap, WebEngage, and Excel.
Experience with retention marketing and customer segmentation strategies.
Strong analytical skills and creative mindset.
Experience in e-commerce or D2C brands is a must.
Excellent communication and interpersonal skills.
Qualifications:
Bachelorβs in Marketing, Business, or related field (Masterβs preferred).
Minimum 1 year of experience in CRM or similar role.
Interested candidates can reach out at 7610615497 or connect via Shree Consultancy Services, a free-of-cost job provider!