Global WFM Forum, Bangalore (2026)

20/04/2026

Dear Colleagues,

True gender equality at work goes beyond policies – it shows up in everyday decisions, leadership behaviours and how opportunities are shared.

Introducing the GWFM Best Workplace for Gender Equality Certification – a prestigious recognition for organisations that are truly embedding equity and inclusion into their culture, policies and workforce management strategies. This certification evaluates how effectively gender equality is woven into leadership accountability, people practices and organisational design, with a strong focus on measurable outcomes and sustainable impact.

Through a comprehensive evaluation of policies, workforce data, employee feedback and benchmarking against global diversity and inclusion standards, organisations can assess where they stand and what it takes to move to the next level. Achieving this certification signals to employees, candidates, customers and investors that you are serious about fairness, inclusivity and long‑term organisational excellence.

If your organisation is committed to building a truly gender-balanced workplace and aligning with global ESG and DEI expectations, this is your opportunity to lead from the front.
🔗 Learn more and start your journey:

https://globalwfm.com/best-workplace-for-gender-equality.../
Let’s recognise and amplify workplaces where gender equality is not a statement, but a lived reality.

14/04/2026

🥇 A Milestone in Workforce Management Excellence

We are proud to announce that Manulife has been successfully assessed under the GWFM Maturity Model™, achieving Level B – Sustained Growth.
This recognition reflects a strong commitment to building robust, scalable, and future-ready workforce management capabilities. Achieving Level B signifies that the organization has established:

✔ Standardized and efficient workforce processes
✔ Strong governance and operational frameworks
✔ Consistent performance management practices
✔ The ability to scale operations while sustaining growth

At Global WFM (GWFM) Forum Institute and Chartered Body Workforce Management (GWFM), our mission is to enable organizations to evolve with confidence, backed by global benchmarking standards and strategic workforce insights.

👏 Congratulations to the entire team at Manulife for this remarkable achievement and for setting a benchmark in workforce excellence.

We thank Francia Sales, MPM® CRA® CHRP®, and Gil Sanchez for the workforce management transformation in the organization.

🚀 As organizations continue to navigate change, such milestones highlight the importance of structured growth, adaptability, and continuous transformation.

Visit us for more details : https://globalwfm.com/gwfm-maturity-model-consulting/

13/04/2026

Globally, we see only 4% of Best-in-Class organisations at the A Level and 8% of Sustained Growth Organisations at Level B.

Organizations worldwide sit at vastly different stages of workforce management maturity, each with unique risk, cost, and capability profiles. Our 2026 research mapped global organizations across five distinct maturity levels based on their WFM Maturity Index (horizontal axis) and Proactiveness vs. Risk & Cost (vertical axis).

Early adopters of the GWFM Maturity Model can get to the top,

Reach out to us to assess your organisation https://globalwfm.com/gwfm-maturity-model-consulting/

08/04/2026

Happy to share that Anees Ahmed Haidary, WFM Head Sasken Technologies Limited has become a GOLD member of the Global WFM (GWFM) Forum Institute and Chartered Body.

GWFM Professional Membership represents a global premium platform dedicated to advancing excellence in workforce, resource, and people management.

The membership offers learning insights, global networking opportunities, industry-leading events, and thought leadership research to support continuous professional growth and knowledge exchange.

GWFM Professional Membership is also a Global Flagship Professional Credential, supporting your personal brand and recognition in the global industry ecosystem.

06/04/2026

Dear Colleagues,

GWFM Americas Chapter invites you to the WFM & CX Summit 2026

Invitation to the GWFM Americas WFM & CX Summit 2026 for greater knowledge sharing, Engaging, and executive networking.

The industries are entering an era where Agent AI, Workforce Intelligence, and Autonomous Operations are not just competitive differentiators but the core enablers of resilience, efficiency, and exceptional customer experience. With rapid advances in GenAI, automation, and real-time data analytics, organizations must rewire their Workforce Management strategies to stay ahead in a talent-constrained, hybrid, and hyper-digital world.

💡4-5 KEYNOTE SPEECHES,

✅New Ideation session ( Participants will bring in the latest ideas to the table) and appreciation for great ideas

✅Techshows

✅Best practices showcase of AI use cases

👥 Spotlight interviews on NA’s Industry transformation & Trends for 2026

👥 Panel discussion on trending topics by the leaders

Questions and ANS

💢Event topics to cover :

Key Tracks at the 2026 Summit:

✅ AI in Action: Enterprise-grade Agent AI & Virtual Workforce Strategies

✅ The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation

✅ Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity

✅ CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys

✅ Skilling for the Future: Building AI-ready, agile, and scalable talent pools

✅ WFM for Leaders: Strategy, Maturity Models & Digital Transformation Frameworks

💢Key Takeaways:

Learn and understand the current and future of industry trends

1)Integrated Approach: Understand how workforce management influences customer touchpoints, from recruitment to service delivery.

2)Adaptability: Explore techniques to navigate disruptions, such as remote work, changing customer demands, and market shifts.

3)Resilient Teams: Learn how to foster employee well-being, retention, and adaptability.

4)Customer-Centric Culture: Implement strategies that prioritize customer needs while maintaining organizational stability.

Date: 28 Aug 2026

Time: 9-00 am to 5-00 PM

Venue: The Westin Dallas Southlake, Dallas, TX

Who should attend the Conference :

CXOs
WFM Leaders and Professionals
CX leaders and professionals
HR Leaders & Professionals
QA & COE Leaders and professionals

Great to have Melissa Johnson , SVP WFM Support Services Group, with her profound insights.

Join us for an engaging discussion on workforce dynamics, customer-centricity, and organizational resilience. Together, we’ll chart a course toward sustainable success!

Register here today to grab the early bird offer: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/

You will receive more details once you register

30/03/2026

TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the appointment of Chris Brown as president of TTEC Digital, effective immediately.

Brown succeeds Dave Seybold, who is stepping down as TTEC Digital CEO and will remain with the Company through April 30, 2026, to ensure a seamless leadership transition. Brown will report directly to TTEC Chairman and CEO Ken Tuchman. In his new capacity, he will lead TTEC Digital’s global strategy, P&L management, and operational ex*****on.

“Chris is the ideal leader to drive TTEC Digital into its next chapter, providing both continuity and a growth mindset,” said Tuchman. “For over a decade, Chris has played a central role at TTEC Digital, working with its key leaders and developing the strategic technology partnerships that define the business today. His deep institutional knowledge, strategic vision, and market credibility — spanning clients, partners, employees and the investment community — will be instrumental as we convert untapped potential into market-leading results.”

Read more : https://globalwfm.com/ttec-holdings-announces-leadership-transition-for-ttec-digital/

28/03/2026

🌍 Announcing | GWFM Heroes of 2026

Nominated by GWFM Corporate Member Leaders

In a world driven by transformation, resilience, and innovation, it is the teams behind the scenes who power real business impact

Global Workforce Management (GWFM) proudly introduces:

🏆 Heroes of 2026

A distinguished global recognition honoring exceptional teams shaping the future of Workforce, Customer Experience, Operations, and HR.

🥇 Award Categories

🔹 WFM Heroes of 2026 – Advancing workforce intelligence & strategic ex*****on

🔹 CX Heroes of 2026 – Redefining customer experience & journey excellence

🔹 Operations Heroes of 2026 – Delivering scale, efficiency & operational excellence

🔹 HR Heroes of 2026 – Building future-ready, resilient workforce ecosystems

🚀 Why this matters

This is not just recognition.

It is a celebration of teams that are:

→ Driving enterprise performance

→ Enabling AI-powered transformation

→ Building resilient, future-ready organizations

📢 Nominations now open ( Its for only GWFM Corp Member companies)

Recognize your teams. Celebrate excellence. Inspire the industry.

26/03/2026

Dear Colleagues,

We are pleased to present the GWFM Global Events Roadmap 2026, a powerful series of international summits, roundtables, and flagship conferences designed to bring together the world’s most influential WFM, Operations, Technology, and Business leaders.

As organizations prepare for the AI-driven, skills-led, and highly dynamic 2026 business landscape, GWFM events offer a unique platform to exchange insights, showcase innovation, and shape the future of workforce management globally.

GWFM Global Events 2026 – Key Highlights
100+ Global Speakers
1000+ Senior Delegates
CXOs, COOs, WFM, Ops, HR, Finance & Tech Leaders
Global thought leadership, practical frameworks & peer learning

2026 Flagship Events Calendar
📍 28 August 2026 – GWFM Americas Event | Dallas, Texas
📍4th Sep 2026 GWFM LTAMA Event I Bogotá, Colombia
📍 24–25 September 2026 – GWFM Annual Global Summit | Bangalore
📍 2nd Oct 2026 – GWFM EMEA Event | Dubai
📍 16 November 2026 – APAC WFM Summit | Manila

Each event features:
Global keynote addresses
Executive panel discussions
Tech Expo & Innovation showcases
Industry Excellence Awards (Best Practices & Best Systems)
High-impact networking & curated leadership interactions

Why Engage with GWFM?
GWFM is a global professional body with 20,000+ members across APAC, ANZ, EMEA, NA & LATAM, recognized for:
Strategic workforce management thought leadership
Global benchmarking & WFM maturity models
Executive interviews and CXO conversations
WFM certifications, executive programs & consulting
Research, publications, and innovation initiatives

GWFM events deliver exceptional visibility, targeted engagement, and long-term value creation for sponsors and partners through pre-event and post-event campaigns, executive connects, and content amplification.

Who Should Attend
1)CEOs, COOs, CHROs, CIOs, CFOs
2)WFM, HR, Ops, QA & Finance Leaders
3)Customer Experience & Technology Leaders
4)Delivery Heads, Project Managers

Let’s Shape the Future of Workforce Management
Industry leaders are eager to reconnect, collaborate, and co-create the future of work. GWFM Events 2026 provide the perfect platform to engage with a highly curated, global audience and position your organization at the forefront of workforce transformation.

Take a look at it for more details and register with your team: https://globalevent.globalwfm.com/

25/03/2026

Dear Innovation Catalysts,

GWFM proudly presents the 6th Edition – WFM Innovation Hackathon (Bootcamp) (48 Hours)

A high-impact, AI-driven innovation sprint designed to explore real enterprise challenges and architect scalable, revenue-accelerating workforce solutions.

📅 17th and 18th June, Thursday & Friday 2026

🌐 Platform: Online ( MS Teams)

This edition focuses on:

• AI-Driven Workforce Transformation

• From Innovation to Measurable Impact

• Building Resilient, High-Performance Enterprises

As part of their membership privileges, GWFM Corporate Members receive exclusive access to participate.

Seats are limited.

Register Today with your Team: https://globalevent.globalwfm.com/wfm-innovation-bootcamp-2026-6th-edition/

24/03/2026

Executive Leadership Announcement

ResultsCX has appointed Gautam Thakkar as its new Chief Executive Officer, succeeding Rajesh Subramaniam as the company prepares for its next phase of growth in the customer experience services market.

Thakkar will also join the company’s board of directors. The appointment comes as ResultsCX seeks to expand its global delivery network and integrate artificial intelligence and automation more deeply into customer engagement services.

Thakkar brings more than three decades of experience in business process services and technology-enabled operations. Earlier in his career, he was a founding leader and later CEO of Infosys BPM, where he helped build the company’s global outsourcing platform by combining process expertise with analytics, automation, and digital technologies.

We wish Gautam Thakkar great success in his new role at ResultsCX

24/03/2026

New Appointment Announcement:

GWFM is pleased to congratulate

Natarajan Laxsmanan , Chief Executive Officer of Alldigi Tech Limited, a Digitide company, effective 18 March 2026.

As CEO, Natarajan will lead Alldigi Tech’s strategic direction, with a strong focus on expanding our Customer Experience Management (CXM) and Employee Experience Management (EXM) capabilities. His leadership will also drive innovation by leveraging AI, automation, and digital solutions to build a future-ready organization.

With over 25 years of global experience across organizations such as Accenture, NGA Human Resources, Wipro, and Sitel, Natarajan brings deep expertise in building and scaling global operations, delivering high-impact outcomes, and leading diverse teams across geographies.

Beyond business leadership, Natarajan is a strong advocate for diversity, equity, and inclusion, and for building equitable workplaces that foster innovation and collaboration. GWFM congratulates Natarajan Laxmanan as he leads Alldigi Tech into its next phase of growth.

20/03/2026

Dear Colleagues,

GWFM Americas Chapter invites you to the WFM & CX Summit 2026

Invitation to the GWFM Americas WFM Summit 2026 for greater WFM knowledge sharing, Engaging, and Professional Networking.

The industries are entering an era where Agent AI, Workforce Intelligence, and Autonomous Operations are not just competitive differentiators but the core enablers of resilience, efficiency, and exceptional customer experience. With rapid advances in GenAI, automation, and real-time data analytics, organizations must rewire their Workforce Management strategies to stay ahead in a talent-constrained, hybrid, and hyper-digital world.

💡4-5 KEYNOTE SPEECHES,
✅New Ideation session ( Participants will bring in the latest ideas to the table) and appreciation for great ideas
✅Techshows
✅Best practices showcase
👥 Spotlight interviews on NA’s Industry transformation & Trends for 2026
👥 Panel discussion on trending topics by the leaders
Questions and ANS

💢Event topics to cover :
Key Tracks at the 2026 Summit:
✅ AI in Action: Enterprise-grade Agent AI & Virtual Workforce Strategies
✅ The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation
✅ Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity
✅ CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys
✅ Skilling for the Future: Building AI-ready, agile, and scalable talent pools
✅ WFM for Leaders: Strategy, Maturity Models & Digital Transformation Frameworks

💢Key Takeaways:
1)Integrated Approach: Understand how workforce management influences customer touchpoints, from recruitment to service delivery.
2)Adaptability: Explore techniques to navigate disruptions, such as remote work, changing customer demands, and market shifts.
3)Resilient Teams: Learn how to foster employee well-being, retention, and adaptability.
4)Customer-Centric Culture: Implement strategies that prioritize customer needs while maintaining organizational stability.

Join us for an engaging discussion on workforce dynamics, customer-centricity, and organizational resilience. Together, we’ll chart a course toward sustainable success!

Register here today to grab the early bird offer: Registration link: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/

Global WFM Forum

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