Global WFM Forum

Global WFM Forum Global Workforce Management Forum ( Non profit organisation)is a Professional Group , one of the fast

🏆 A Proud Milestone for TTECWe are delighted to recognize TTEC for achieving Level B – Sustained Growth in the GWFM Matu...
16/08/2026

🏆 A Proud Milestone for TTEC

We are delighted to recognize TTEC for achieving Level B – Sustained Growth in the GWFM Maturity Model™, earning the distinction of:

🌟 Global Benchmark: Level B – Sustained Growth

This recognition reflects TTEC’s commitment to building a mature, scalable, and high-performing Workforce Management ecosystem—one that goes beyond operational excellence to create sustainable business value.

At GWFM, we believe true WFM maturity is not simply about processes and technology. It is about creating an organization that can scale with agility, optimize workforce economics, strengthen talent capabilities, and consistently deliver superior business outcomes.

Achieving Level B is a significant benchmark in this journey and demonstrates TTEC’s focus on embedding WFM as a strategic enabler of sustained growth and performance.

Congratulations to the entire TTEC leadership and WFM team! 👏
Jay Parikh and team for amazing work building the future of the organisation

Your achievement sets a strong benchmark for the industry and demonstrates what is possible when workforce intelligence, operational discipline and business strategy come together.

🌍 GWFM Maturity Model™
Level B | Sustained Growth | Certified 2026













14/08/2026

🚀 The future of Workforce Management & Customer Experience is taking center stage in Dallas!

The GWFM Americas WFM & CX Summit 2026 is happening on 28 August 2026 in Dallas, Texas — bringing together industry leaders, WFM professionals, CX experts, technology innovators, and decision-makers shaping the future of work.

✨ What to expect:
20+ Industry Leaders & 4–5 Keynote Sessions
New Ideation Sessions & Recognition of Great Ideas
Techshows & Real-World AI Use Cases

Spotlight Interviews on North America's Industry Transformation & 2026 Trends

👥 Leadership Panel Discussions
Interactive Q&A with Industry Experts
And explore the key conversations shaping the industry:

🔹 Enterprise Agent AI & Virtual Workforce Strategies
🔹 Autonomous WFM: Forecasting, Scheduling & Real-Time Automation
🔹 Human-Centered WFM Design
🔹 CX Redefined & Seamless Customer Journeys
🔹 AI-Ready & Future-Ready Workforce Skills
🔹 WFM Strategy, Maturity & Digital Transformation

This is more than a conference — it’s a platform to connect, exchange ideas, discover what’s next, and shape the future of WFM and CX.

📍 Dallas, Texas
📅 28 August 2026
👉 Register today and be part of what’s next!

https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/














🏆 A Proud Milestone for Sasken!We are delighted to recognize Sasken for achieving Level B – Sustained Growth in the GWFM...
10/08/2026

🏆 A Proud Milestone for Sasken!

We are delighted to recognize Sasken for achieving Level B – Sustained Growth in the GWFM Maturity Model™, earning the distinction of:

🌟 Global Benchmark: Level B – Sustained Growth
This recognition reflects Sasken’s commitment to building a mature, scalable, and high-performing Workforce Management ecosystem—one that goes beyond operational excellence to create sustainable business value.

At GWFM, we believe true WFM maturity is not simply about processes and technology. It is about creating an organization that can scale with agility, optimize workforce economics, strengthen talent capabilities, and consistently deliver superior business outcomes.

Achieving Level B is a significant benchmark in this journey and demonstrates Sasken’s focus on embedding WFM as a strategic enabler of sustained growth and performance.
Congratulations to the entire Sasken leadership and WFM team! 👏

Your achievement sets a strong benchmark for the industry and demonstrates what is possible when workforce intelligence, operational discipline and business strategy come together.

🌍 GWFM Maturity Model™
Level B | Sustained Growth | Certified 2026

We’re excited to bring an exclusive Mastery Session with Shiva Kumar, author of the WFM Maturity Model, to the upcoming ...
09/08/2026

We’re excited to bring an exclusive Mastery Session with Shiva Kumar, author of the WFM Maturity Model, to the upcoming America WFM & CX Summit 2026. Global WFM Forum

Session Theme:
“Shaping the Future of Industry with Global Benchmarking and Excellence in the AI Era.”

In this insightful session, Dr. Shiva will explore how organizations can leverage global benchmarking, maturity frameworks, and AI-driven transformation to build operational excellence and stay ahead in a rapidly evolving business landscape.

🔹 Discover how global benchmarks can drive measurable improvement
🔹 Understand how maturity models can elevate workforce management practices
🔹 Explore the role of AI in transforming operations and workforce strategies
🔹 Learn how leaders can prepare their organizations for the future of work

This is a session designed for leaders, innovators, and WFM professionals looking to benchmark performance, accelerate transformation, and build future-ready organizations.

📍 The Westin Dallas Southlake, Dallas, TX
📅 28th Aug 2026

Register Today: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/

Stay tuned for more details on the session.

Just 1 Month to Go!The countdown has officially begun!In just one month, the GWFM LATAM WFM Summit 2026 will bring toget...
04/08/2026

Just 1 Month to Go!
The countdown has officially begun!

In just one month, the GWFM LATAM WFM Summit 2026 will bring together the brightest minds in Workforce Management, Customer Experience, AI, and Business Transformation at the prestigious Grand Hyatt, Bogotá, Colombia.
This premier gathering will unite senior executives, global thought leaders, innovators, and industry experts to explore the future of workforce excellence and customer experience.

📅 Date: 4 September 2026
📍 Venue: Grand Hyatt, Bogotá, Colombia

Summit Theme
Driving Intelligent Productivity through AI-Powered Workforce Management, Customer Experience, and Workforce Analytics.

Whether you're a CXO, WFM Leader, Operations Executive, HR Professional, or Digital Transformation Champion, this summit offers a unique opportunity to gain actionable insights, exchange ideas with industry peers, and shape the future of workforce management across Latin America.

Seats are filling fast!
Register today and be part of the region's most anticipated Workforce Management & Customer Experience event.

🔗 Register Here: https://globalevent.globalwfm.com/gwfm-latam-wfm-summit-2026/

We look forward to welcoming you to Bogotá this September!

hashtag

Dear Leaders,We are delighted to welcome Sanjeev Jain, Chief Operating Officer, Wipro, as a Distinguished Speaker at the...
26/07/2026

Dear Leaders,

We are delighted to welcome Sanjeev Jain, Chief Operating Officer, Wipro, as a Distinguished Speaker at the GWFM International WFM & CX Summit 2026.

As organizations navigate the future of work, he will share valuable insights on building agile, data-driven, and future-ready workforce & CX strategies that deliver measurable business impact.

In this session, you'll discover:
🔹 The Future of Workforce Management
🔹 AI, Automation & Workforce Intelligence
🔹 Driving Customer Experience Excellence
🔹 Strategies for Organizational Agility & Resilience

Whether you're a WFM leader, Operations executive, HR professional, CX strategist, or business decision-maker, this session will provide practical insights and actionable strategies to help your organization stay ahead in an evolving business landscape.

📅 24–25 September 2026
📍 The LaLiT Ashok, Bengaluru, India

Join hundreds of global leaders, industry experts, and workforce professionals for two days of innovation, collaboration, and thought leadership.

Register today and be part of the conversations shaping the future of Workforce Management and CX.

Registration Link: https://globalevent.globalwfm.com/international-wfm-summit-2026/















🎁 More Than an Event. An Experience.At the GWFM WFM & CX Summit 2026, every detail is thoughtfully designed to make your...
26/07/2026

🎁 More Than an Event. An Experience.

At the GWFM WFM & CX Summit 2026, every detail is thoughtfully designed to make your experience memorable—from insightful sessions and meaningful networking to premium conference gifts you'll use long after the event.

Every registered delegate will receive an exclusive conference goodie kit featuring carefully selected essentials, including:

🧢 Premium Cap
👜 Premium Tote Bag
🔑 Multi-functional Metal Keychain
📱 MagSafe Phone Holder & Stand
👝 Premium Travel Wallet

These aren't just giveaways—they're practical, high-quality accessories created to enhance your conference journey and serve as lasting reminders of the connections, conversations, and ideas you'll take home.
Join workforce management, customer experience, and business leaders from across the globe for learning, collaboration, innovation, and recognition.

📍 Globally

Register today and be part of an experience that goes beyond the summit.
Registration Link: https://lnkd.in/gu-kpzC9

hashtag #

GWFM Americas WFM & CX Business Conference 2026The GWFM Americas WFM & CX Conference 2026 brings together a curated comm...
21/07/2026

GWFM Americas WFM & CX Business Conference 2026

The GWFM Americas WFM & CX Conference 2026 brings together a curated community of WFM, CX, Operations, HR, Digital Transformation, and senior BPO leaders for high-value knowledge sharing, executive engagement, industry benchmarking, and strategic networking.

As industries move into the Agent AI era — Workforce Intelligence, CX Intelligence, and Autonomous Operations —organisations are seeing that workforce transformation isn't optional; it is central to resilience, productivity, scalability, and customer excellence.

✅ Talent-constrained environment
✅ Hybrid workplace ecosystem
✅ AI-enabled operating model
✅ Hyper-digital customer economy
The conference will bring executives together to discuss how organisations are moving from traditional workforce operations to intelligent, predictive, and human-centric enterprise models.

Conference Highlights
1. Executive Keynote Sessions
4–5 visionary keynote presentations from global CXOs, WFM leaders, and transformation executives.
2. Trending Roundtables & Power Panel Discussions
Strategic discussions with global leaders on AI, workforce transformation, CX innovation, and future operating models.
3. Technology Innovation Showcases
Emerging technology demonstrations and next-generation workforce and CX solutions.
4. Masterclass on GWFM Maturity Model™
Understanding the new global WFM benchmarking standards and future-ready workforce frameworks.
5. New Ideation Forum
Participants bring forward breakthrough ideas, transformation models, and innovation-led workforce practices.
Recognition and appreciation for impactful and disruptive ideas.
6. Executive Spotlight Interviews
Industry transformation insights and trend forecasts shaping North America’s workforce and CX landscape for 2026 and beyond.
7. CX & WFM Leadership Panels
Discussions featuring CXOs, Operations Leaders, WFM Executives, and Customer Experience strategists.

Awards & Global Recognitions

🏆 Award Categories Include:
🏆WFM Leaders Awards of the Year
🏆CX Leaders Awards of the Year
🏆Workforce Innovation Awards
🏆WFM Ops & CX Heroes Awards
🏆GWFM Women’s Hall of Fame
🏆GWFM Best Workplace for Gender Equality
🏆GWFM Best Employee Experience Organisation
🏆Future Ready Organisation Certifications
🏆 GWFM Maturity Model™ – Global Industry Benchmark Certification

Key Tracks at the 2026 Summit
✅ AI in Action: Enterprise-grade Agent AI, CX & Virtual Workforce Strategies
✅ The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation
✅ Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity
✅ CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys

Great to have Christina Bell, Vice President, Global Contact Center Solutions & CX Transformation, BCD Travel, as a speaker and to hear her profound insights.

Register Today: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/

Proud to Recognize ResultsCX for Achieving GWFM Maturity Model™ CertificationCongratulations to ResultsCX on being reco...
14/07/2026

Proud to Recognize ResultsCX for Achieving GWFM Maturity Model™ Certification

Congratulations to ResultsCX on being recognized with the GWFM Maturity Model™ – Level B (Sustained Growth)certification, a prestigious global benchmark that recognizes organizations demonstrating excellence in Workforce Management, operational maturity, innovation, and business performance.

This achievement reflects ResultsCX's continued commitment to building a future-ready organization where Workforce Management is not just an operational function, but a strategic driver of customer success, employee experience, and sustainable business growth.

As organizations navigate the AI era, workforce excellence is increasingly defined by the ability to integrate people, technology, analytics, and business strategy. ResultsCX has demonstrated a strong commitment to this journey and continues to set a remarkable example for the industry.

At GWFM I Chartered Institute of Global Workforce Management, USA,Canada,APAC, EMEA, LATAM, ANZ (Global Workforce Management Forum), our mission is to establish globally recognized standards that help organizations benchmark their capabilities, accelerate transformation, and build high-performing workforce ecosystems.

We sincerely appreciate the trust placed in GWFM throughout this assessment journey and congratulate the entire ResultsCX leadership team, Workforce Management professionals, CX, Operations, HR, and Technology teams for this outstanding accomplishment.

We look forward to seeing ResultsCX continue its journey toward achieving Best-in-Class (Level A) maturity and inspiring organizations across the global Workforce Management community.

Congratulations Mitesh Pawaskar Imran Pathan and team for taking the effort to assess the organization and well-deserved recognition!

GWFM Americas WFM & CX Business Conference 2026The GWFM Americas WFM & CX Conference 2026 brings together a curated comm...
18/05/2026

GWFM Americas WFM & CX Business Conference 2026
The GWFM Americas WFM & CX Conference 2026 brings together a curated community of WFM, CX, Operations, HR, Digital Transformation, and senior BPO leaders for high-value knowledge sharing, executive engagement, industry benchmarking, and strategic networking.

As industries move into the Agent AI era — Workforce Intelligence, CX Intelligence, and Autonomous Operations —organisations are seeing that workforce transformation isn't optional; it is central to resilience, productivity, scalability, and customer excellence.

✅ Talent-constrained environment
✅ Hybrid workplace ecosystem
✅ AI-enabled operating model
✅ Hyper-digital customer economy
The conference will bring executives together to discuss how organisations are moving from traditional workforce operations to intelligent, predictive, and human-centric enterprise models.

Conference Highlights
1. Executive Keynote Sessions
4–5 visionary keynote presentations from global CXOs, WFM leaders, and transformation executives.
2. Trending Roundtables & Power Panel Discussions
Strategic discussions with global leaders on AI, workforce transformation, CX innovation, and future operating models.
3. Technology Innovation Showcases
Emerging technology demonstrations and next-generation workforce and CX solutions.
4. Masterclass on GWFM Maturity Model™
Understanding the new global WFM benchmarking standards and future-ready workforce frameworks.
5. New Ideation Forum
Participants bring forward breakthrough ideas, transformation models, and innovation-led workforce practices.
Recognition and appreciation for impactful and disruptive ideas.
6. Executive Spotlight Interviews
Industry transformation insights and trend forecasts shaping North America’s workforce and CX landscape for 2026 and beyond.
7. CX & WFM Leadership Panels
Discussions featuring CXOs, Operations Leaders, WFM Executives, and Customer Experience strategists.

Awards & Global Recognitions

🏆 Award Categories Include:
🏆WFM Leaders Awards of the Year
🏆CX Leaders Awards of the Year
🏆Workforce Innovation Awards
🏆WFM Ops & CX Heroes Awards
🏆GWFM Women’s Hall of Fame
🏆GWFM Best Workplace for Gender Equality
🏆GWFM Best Employee Experience Organisation
🏆Future Ready Organisation Certifications
🏆 GWFM Maturity Model™ – Global Industry Benchmark Certification

Key Tracks at the 2026 Summit
✅ AI in Action: Enterprise-grade Agent AI, CX & Virtual Workforce Strategies
✅ The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation
✅ Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity
✅ CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys
✅ Skilling for the Future: Building AI-ready, agile, and scalable talent pools
WFM for Leaders: Strategy, Maturity Models & Digital Transformation Frameworks

Great to have Kim Felice as a panelist and her profound insights

Register: https://globalevent.globalwfm.com/gwfm-america-chapter-invites-for-wfm-summit-2026/

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