03/08/2019
Dear Applicants ,
Greetings From Converse !!!
*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.
DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.
(Candidates please call other numbers or SMS if in case the recruiters are busy)
Openings Available - 20
The major sectors that we focus on include:
1. BPO & ITES
2. IT Sector
3. Non IT Sector
Job Responsibilities :
Candidate should have handled 200+ FTE business in inbound/outbound processes in BPO
1.Should be working as a manager in similar business for at least one year
2.Manage day to day overall operational ex*****on to enhance cost control, profitability, quality, productivity and efficiency throughout the company's operations departments.
3.Full accountability for identification of operational issues resulting from quality audits and/or Voice of the Customer as well as accountability for systemic issue resolution
4.Work with Client Relations leadership end to ensure delivery as per SLA commitments, responsive to the changing needs of our customers and proactively improving productivity and quality levels
5.Develop and coach a strong and cohesive operations leadership team. Assure all hourly employees receive the proper training, feedback and support to achieve their objectives and deliver on customer requirements.
6.Build, develop and manage operations leadership team capable of carrying out needed operations strategies while improving employee relations and retention.
7.Assure master production schedule is coordinated with all support departments and integrated with the overall company's transaction/volume expectations.
8.Construct detailed business cases and financial models and accompanying executive presentations for proposed operations improvement initiatives.
9.Facilitate the development and implementation of metrics/reports to measure the success of business improvement initiatives.
10.Oversee operations budget & work with Finance Controllers to ensure compliance with organizational expenditure requirements.
11.Possess strong management, organizational, planning and interpersonal and communication skills with the ability to manage multiple priorities
12.Review performance achievement & targets with a team of Managers and AMs providing strategic guidance to ensure service delivery.
13.Ensuring timely preparation and review of goals and development plans for direct reports.
14.Ensuring accurate handling and completion of progress reviews on performance and development plans within agreed timescales and provide ongoing feedback.
Interview Time : 10:00 AM to 1PM
Interview Location : B-31, Jyoti Marg, Bapu Nagar, Opp. Subodh PG Girls College, Jaipur 3020153
Experience Needed : Candidates who have Experience in Recruiting candidates for suitable profile given and handing a team.
For more Information : Aditi :7230004936, Kamal: 7340000010
For More Information: Visit our website : http://www.conversejob.com/
Other Benefits:
Global standard work environment
Performance linked incentives
Weekends Off
Required Documents: Updated Resume, Original Government, ID proof, Passport Size Photograph, Aadhar Card, Pan Card, Voter ID / Passport.
*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.
Please Note: Converse Does Not Charge any Fee For the Recruitment and has Not Authorized any Agency/ Partner to collect any Fees at any Stage of the Recruitment Process
All the Best
Converse Hiring Team
