What are the opening hours?

Monday 09:00 - 17:30 Tuesday 09:00 - 17:30 Wednesday 09:00 - 17:30 Thursday 09:00 - 17:30 Friday 09:00 - 17:30

Memetics People Development, Tsuen Wan (2026)

13/10/2026

What makes leadership development valuable - not just engaging?

For Memetics, it comes down to one question: Are we helping leaders develop the behaviours their organisation needs? After several months of preparation, we’re delighted to kick off a tailored, Development Programme for more than 30 managers in the financial services industry.

Designed around our client’s leadership competency model, this programme is more than a series of workshops. It is a continuous learning journey that connects development with clear behavioural expectations. Not every organisation needs a comprehensive competency model as its development blueprint. For some roles and industries, a simpler framework - , , , and Other - may be sufficient to identify .

But a well-defined competency model helps us connect three important questions:

🔹 What specific behaviours do we want leaders to demonstrate?

🔹 Where are the gaps between current and desired performance?

🔹 How will we assess whether development is making a difference?

A heartfelt thank - you to our client for trusting Memetics People Development Consultancy to design a sustained development programme - not simply a one-off workshop. This partnership allows us to create opportunities for learning beyond the classroom, with practical assignments that reinforce learning and encourage application at work. assessments will also help us track development, alongside evaluating how changes in leadership behaviour contribute to business impact.

As a training consultant, we believe the value of training is not defined by how entertaining it is, how novel the content feels, or how many theories we introduce. Those elements can enrich the experience. But the real test is whether we help people develop - and consistently demonstrate - the behaviours that matter to their organisation. That is what competency-based development brings into focus: turning leadership expectations into observable behaviours, and those behaviours into meaningful development goals. In your experience, what helps leadership learning translate into lasting behavioural change at work?

08/10/2026

When you hear “psychologist,” what comes to mind? 🧠

Someone who supports mental health? A professional who helps people navigate emotional challenges? That’s an important part of - but it’s only part of the picture. Psychologists also help organizations bring out the best in their people. We're passionate about making this contribution more visible. Industrial and Organizational (I/O) Psychology connects the science of human behaviour with everyday workplace challenges - from hiring and leadership to employee well-being.

Here are three ways can create value:

🎯 Hiring: Look beyond a strong interview. When a new hire struggles or leaves early, the issue may involve a mismatch between the person, the role, and the working environment.

💡 I/O psychologists can develop evidence-based assessments to help organizations make better-informed hiring decisions—not just assess who interviews well.

🌱 Leadership: Make development personal. A one-size-fits-all training programme may not address each leader’s challenges, strengths, and development needs.

💡 Evidence-based executive coaching can help leaders deepen their self-awareness and turn individual growth priorities into meaningful action.

🤝 Well-being: Support people - and examine the workplace. When employees experience sustained stress, supporting their resilience is important. So is understanding the working conditions that contribute to that stress.

💡 I/O psychologists can provide and help organizations identify ways to support healthier, more sustainable working environments. And these are just a few examples.

Psychology at work isn’t only about helping people when things go wrong. It’s also about creating the conditions for people - and organizations - to thrive.

📞 Let’s connect and explore how a psychologist can support your team.

23/09/2026

Memetics Partners with Side by Side to Build and

We're grateful to for inviting me to attend the 10th Side by Side Benevolent Employer Awards Presentation Ceremony. It was truly inspiring to witness not only the organisation’s , but also the many success stories of its service users.

We're also delighted to share that has been confirmed as a collaborative of Side by Side. From November 2026, Memetics will work closely with Side by Side to deliver a range of soft-skills and workplace-competency development programmes, with the aim of strengthening the employability and workplace readiness of people from disadvantaged communities.

Drawing on our professional expertise in work and psychology, Memetics is committed to supporting:
📌 Individuals from disadvantaged groups whose employment opportunities have been affected by the changing economic environment and the growing adoption of AI.
📌 Rehabilitated persons who are preparing to re-enter the workforce and build a new chapter in their careers.

We believe that meaningful is more than a source of income - it can restore , , , and a sense of .

Once again, my sincere thanks to Side by Side for its trust and for the opportunity to collaborate on this meaningful project. We look forward to contributing our expertise and creating positive, practical impact together.

20/09/2026

Bringing a Service Mindset into Internal Communication

When we hear the word “ ,” we often associate it with a particular industry or a . However, service is also a - one that involves considering another person’s feelings, needs, and interests, sometimes even before our own immediate convenience.

This does not mean ignoring our own needs or always saying “yes.” Rather, it means approaching others with , , and a genuine intention to support a positive outcome. While this may occasionally require extra patience or effort in the short term, it can build , strengthen , and greater willingness to cooperate over time.

Last week, I had the opportunity to facilitate a discussion with a group of university employees from different departments. Together, we explored how a service-oriented attitude could be applied to internal to create a more and working environment.

Several meaningful insights emerged from our conversation:

✅ Service is not only about business results or profit. At its heart, it is about building stronger connections and helping others feel respected and supported.

✅A service mindset is closely linked to communication quality. It is not only about what we say, but also about whether our communication responds to others’ - such as feeling heard, respected, included, and valued.

✅Assertive communication is an important practice. It enables us to express our views, needs, and concerns clearly while still respecting the feelings and perspectives of others. This balance can reduce misunderstanding and more open collaboration.

Developing an internal service culture requires time, consistency, and a . is not created through a single workshop or message; it grows through everyday interactions, shared practices, and leaders and colleagues modelling the behaviours they wish to see.

📖 Applying service spirit internally means treating colleagues not merely as people we need to work with, but as whose experiences and needs matter. When this becomes part of daily communication, we can create workplaces with more trust, understanding, and willingness to support one another.

12/09/2026

Emotional Connection will Remain a Powerful Differentiator

is about creating a , throughout the . In the era, while technology makes interactions faster and more convenient, people increasingly value communication that feels genuine, personal, and deeply human. The ability to build is therefore becoming a crucial workplace skill - especially in customer-facing roles.

Emotions need to be expressed, understood, and cared for. This reflects a fundamental human need. When people lack meaningful emotional connection, they may experience greater stress, isolation, and loneliness. For this reason, emotional connection is not simply a fashionable service concept; it is an essential capability for creating better customer experiences, healthier , and a more fulfilling life.

We were delighted to facilitate a full-day with more than 20 managers to explore how a culture of emotional connection can be promoted and embedded in service delivery.

Through a range of interactive learning activities, we discussed:

💡The potential benefits of applying emotional connection in luxury retail service, informed by psychological research

💡How to gain a deeper understanding of customers’ emotions and uncover their underlying needs through a five-factor analysis

💡How to develop clear and objective standards for evaluating team in emotional connection

💡How managers can strengthen team performance through constructive and

💡How to build the foundation of emotional connection through stronger emotional intelligence ( )

✨Building a service culture centred on emotional connection may begin with small steps. However, these steps can create meaningful impact by helping retail leaders become more aware of the human side of customer experience.

✨As retail continues to evolve, emotional connection will remain a powerful differentiator - turning routine service interactions into moments that customers genuinely remember.

07/09/2026

What is the value of customer service in the AI era?

tools and are rapidly streamlining service processes. They can answer routine questions, handle transactions, analyse data, and resolve common issues with greater speed and efficiency than ever before.

So, where does this leave human-centred service?

Yuval has suggested that, as technology becomes more deeply embedded in our daily lives, meaningful human may become increasingly scarce. In an AI-driven world, genuine attention, , presence, and deeper conversation may become not only rare, but also a form of luxury.

This may point to the future direction of .

Customers will always value convenience and fast problem-solving. However, when they feel anxious, uncertain, disappointed, unwell, or simply want to be understood, efficiency alone is not enough. They need someone who listens, recognises their feelings, and responds with sincerity.

That is the value of Human Touch Service.

At Memetics, we have been promoting human touch and in service. This is not simply about being friendlier or improving scores. It is about helping service professionals create , , , and meaningful through everyday interactions.

We are grateful that organisations across luxury , , , and higher education have shown growing interest in this direction this year. Many are investing in the practical their teams need to build stronger emotional connections and create more memorable service experiences.

AI may manage the process.

But human beings create the .

And in the future, the quality of that relationship may become one of the most important sources of service value.

30/08/2026

The Impact of Projective Tools in Coaching

does not depend on tools - but the right tool can make a coaching conversation more accessible, engaging, and .

In our full-day !nside Cards Certified Coach practical workshop, participants experienced firsthand how can enrich the coaching process. Through interactive practice, , and peer coaching, they explored how visual prompts can help coachees see their situations from fresh and unexpected perspectives.

Projective tools such as !nside Cards can help coaches to:

✅Deepen the coachee’s and personal insight

✅Reduce defensiveness by creating a safer, less direct route into meaningful topics

✅Create greater flexibility in the coaching setting and conversation

✅Generate more perspectives, ideas, and possibilities from the coachee

✅Make coaching conversations more engaging, creative, and enjoyable

A picture, symbol, or can sometimes unlock thoughts and emotions that are difficult to express through direct alone. Rather than giving the coachee an answer, the cards create space for them to discover their own meaning, resources, and next steps.

A big congratulations and thank you to our 13 newly certified !nside Cards Coaches. It was a pleasure to see everyone actively interacting, practising their coaching skills, and supporting one another throughout the day.

Here’s to more insightful, creative, and human-centred coaching conversations ahead.

23/08/2026

Celebrating Our New ACF Certified Coaches

A warm welcome to our newest cohort of Certified Coaches (Performance Level)!

It was a pleasure to spend two meaningful days in certification with professionals from diverse sectors—including retail, HR, NGOs, and higher education. Each participant shared a common intention: to use coaching to support others’ growth and development.

In our ACF coaching workshops, we are committed to creating an engaging learning experience through:

✅Ample opportunities for hands-on coaching practice

✅Experiencing the power of

✅Discovering how people can develop ownership by finding their own solutions — 「自己問題自己解決」

This year, we also explored how coaching can be embedded and promoted within organisations. Coaching is not only a powerful approach for individual development; it can also contribute to:

👍Greater cognitive flexibility among employees

👍Higher staff

👍Improved

👍Enhanced employee -being

👍Stronger resilience

Coaching creates space for reflection, ownership, and meaningful action. Let’s continue building a stronger coaching community together.

21/06/2026

Celebrating Learning Outcomes of the Master Mine Program

I was honored to attend the closing ceremony of the Master Mine (MM) Program with a luxury retail client, where area-level managers shared their transformation journeys and measurable outcomes after 10 months of intensive development.

One year ago, we faced a common yet complex challenge: how to effectively develop senior managers who already possess deep experience, diverse learning preferences, and limited access to tailored growth opportunities. Our solution was to shift the focus from traditional training to activating self-directed learning capability at scale.

Guided by Carl Rogers’ insight—“The only person who is educated is the one who has learned how to learn and change”—the program was designed to strengthen self-awareness, ownership of development, and continuous learning agility.

Through a blended learning model integrating executive coaching, action learning, group facilitation, positive psychology interventions, Gestalt play, and psychometric assessments, we supported participants in generating deep, personalized insights.

The results were both visible and measurable:
✅Strong improvement in self-reported leadership effectiveness and learning agility
✅Increased engagement in cross-functional collaboration and problem-solving
✅Observable behavioral shifts reported by stakeholders and senior leadership
✅High program completion and satisfaction rates across all cohorts

Most importantly, participants demonstrated a sustained mindset shift—from passive learners to proactive owners of their own growth.

Congratulations to all managers who not only completed the program but truly learned how to learn. This transformation was made possible by the client’s strong partnership, trust, and willingness to invest in a non-traditional, high-impact development approach.

22/05/2026

ACF Coaching Level 1 is coming back

is changing jobs, and role shifts are happening faster than ever. In Hong Kong, entry-level graduate opportunities have already dropped sharply, especially in administrative roles, making direction and matching more important than ever.

That is why matters now.

The Certified Coach Level 1 Training Course in August is designed to help you build coaching skills, strengthen , and support both your own and others’ in a changing workplace.

If you are looking to stay relevant, adaptable, and future-ready, this is the right time to invest in coaching:

https://www.a4cf.org/cc

Memetics People Development

13/10/2026

08/10/2026

23/09/2026

20/09/2026

12/09/2026

07/09/2026

30/08/2026

23/08/2026

21/06/2026

22/05/2026

Address

Opening Hours

Telephone

Website

Alerts

Contact The Business

Shortcuts

Share

Category

Listing takedown request

Monday	09:00 - 17:30
Tuesday	09:00 - 17:30
Wednesday	09:00 - 17:30
Thursday	09:00 - 17:30
Friday	09:00 - 17:30