14/02/2024
NEW JOB OPPORTUNITY:
There are currently job opportunites available with one of the biggest telecommunications companies in the UK, and they are currently seeking Personal Assistants and Live Chat PAs to hire.
The Role:
You’ll begin your 3-week training journey, where you’ll learn how to use the company's bespoke, in-house call management system. You’ll be shown how to handle a variety of calls and enquiries across the range of sectors they support – including Property, Legal, Healthcare & Finance – and for their Bespoke Customer Teams clients.
You will be an important point of contact for their clients’ callers, answering queries and handling their calls, and accurately relaying messages within their system.
You’ll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week you’ll work set 8-hour days, between the hours of 8:30am and 7:30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given.
Job Requirements:
No experience required. What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same!
You’ll also require:
- A confident telephone manner with good interpersonal skills.
- The ability to use your empathetic listening skills to deliver excellent customer service over the phone.
- Great multi-tasking skills in a fast-paced environment.
- Excellent problem-solving skills.
- Good computer and data entry skills.
Perks included in the job:
- Permanent contract.
- Starting salary of £23,750, rising to £24,250 after 6 months in the role.
- 26 days annual leave, plus bank holidays.
- Mental health support (through their Employee Assistant Programme) with access to an on-site mental health counsellor
- Access to our wellbeing room to help enhance your physical and mental wellbeing.
- Access to a 24/7 doctor line.
- Comprehensive training and where desired, long-term career progression across the business.
- Subsidized meals.
- Free on-site gym access.
If you are interested in applying, and wish to be fast-tracked to the final interview stage, please give this page a message, or alternatively email us directly on - [email protected]
