03/12/2020
We have a fantastic opportunity for a part-time Customer Marketing Manager to join our clients EMEA marketing team on a 12-month contract.
Key responsibilities:
• Source and secure customer references nominations across EMEA on an ongoing basis from the field sales teams, global customer success as well as other teams
• Work with an agency to co-ordinate, develop and complete customer reference materials ie case studies, customer win press releases, testimonials, speaker opportunities, videos etc across our key solutions and industry sectors in EMEA, and to oversee translations of the assets if required.
• Obtain customers written approval on usage and ensure all teams are notified of any caveats
• Ensure that there is a regular pipeline of EMEA customer references available
• Input customer reference information in our customer database and develop a sales PowerPoint slide for each customer win
• Ensure EMEA customer stories are leveraged across various channels including campaigns, social media, company website and regional websites etc
• Manage other projects to support Customer Programs activity including:
o Peer Product Reviews program driving customer validation in the market
o Co-ordinate and manage a Customer Advisory Council for EMEA as a virtual or face-to-face event during 2H 2021
o Provide support where necessary for EMEA Priority Accounts Program
o Partner with Global Customer Success to support on marketing initiatives with customers to improve our NPS scores .
Job requirements
• Previous experience of managing a customer reference programme for a high-tech company is essential
• Keen interest in engaging with and developing customer relationships
• A self-starter – takes the initiative and is able to work independently
• Project management skills and the ability to liaise with different teams across the business
• Must possess excellent interpersonal, communication and writing skills
• Strong self-motivation and ability to multi-task
• Willing to take ownership of key tasks from start to completion
• Enthusiastic with a positive ‘can do’ attitude and strives to go the extra mile